Employees will have no trouble finding answers to their questions. With ScreenSteps, all of your article text is keyword searchable. Plus, you can include additional search terms and tags to each article just in case employees are using old vocabulary to search for new policies and procedures. And, to make search even more accurate, employees can use tricks such as adding quotes to find exact phrases, or restrict their search to specific manuals in your knowledge base.
Employees can easily navigate around your knowledge base to find the help they need. ScreenSteps organizes all of your content into Chapters, and Chapter are organized into Manuals. Plus, ScreenSteps makes it easy for Employees to easily jump to different sections of your knowledge base with a couple of clicks.
One of the biggest perks of ScreenSteps is that you can have one article appear in multiple manuals in your knowledge base, but have the article single-sourced. That way, an article can appear in several manuals, but when you update the article, the changes are reflected in ALL of the article's locations.
Employees can let you know how much they appreciate your hard work with a thumbs up, or a comment. If, for some reason, you get a thumbs down, you can filter your articles in the backend to see which articles are getting a poor review so that you can make improvements. And if you are concerned about negative comments, you can either turn comments off, or review and approve comments before they are published to the article.
