Get a Demo
Knowledge Base Software
Back
Features
Improve Employee Performance
Back
Standard Operating Procedures
Call Flows
Troubleshooting Guides
Context-Sensitive Help (for Employees)
Online Searchable Knowledge Base
Courses
Create & Manage Content
Back
Content Creation
Knowledge Base Article Types
Authoring Management
Permissions Management
Measure Your Results
Back
Analytics
Integrations
Why ScreenSteps
Back
Zero Memorization Training
Protocols for Your Call Centers
SOPs for Your Business
Case Studies
Implementation Services
Pricing
Learning Center
Our Company
Back
About Us
Careers
Contact
Support
Sign In
Get a Demo
Start Free Trial
Get a Demo

Screensteps Pricing
What are monthly active users?
Online Knowledge Base + PDFs

Standard

$239
/month
$2,500
/year
  • Create an Online Knowledge Base
  • Generate PDF Guides
  • Includes up to 10 authors and 25 total users
Start Trial
Why would I choose this plan?
Additional Users
$7
/monthh
Additional Users
$5
/month
Online Knowledge Base + PDFs

Advanced

$479
/month
$4,500
/year
  • Online Knowledge Base + Decision Trees
  • Includes up to 30 monthly active users
Start Trial
Why would I choose this plan?
Additional Users
$12
/monthh
Additional Users
$10
/month
Online Knowledge Base + PDFs

Enterprise

Contact Us
  • Online Knowledge Base + Decision Trees
  • Advanced User Provisioning
  • Success Manager
Contact Us
Why would I choose this plan?

Available Addons

These addons can be added to any account.
  • Courses
    $115 /month
    $1,200 /year
    Create courses and track which users have completed them
  • Browser Extension
    $115 /month
    $1,200 /year
    Add Contextual help to any web application your employees use
  • Additional Private Sites
    Included
    You can have as many privates sites as you would like at no additional charge
  • Additional Public Sites
    $49 /month
    $500 /year
    Public sites are sites that do not require users to log in before viewing content.

Standard

Knowledge Base Features
Searchable Knowledge Base
Automatic Table of Contents Generation
Customizable Site Design
Customizable Domain Name
Use your company's domain name for your documentation site
Article Viewing and Authoring Permissions
Control who can view and/or modify content in your account
Publishing Options
Publish to the ScreenSteps Knowledge Base
Export PDF Files Using Custom PDF Templates
Authoring Features
Block Style Editing
As you author, an outline is created of headings, paragraph text, images, tables, etc. This makes it very easy to write and reorganize structured documents.
Included Desktop Authoring Tool
Available for Windows and Mac
Integrated Screen Capture
Included in the Desktop Authoring Tool
Integrated Image Annotation
Annotation Presets
Auto Number Steps
Foldable Sections
Inline Links
Open up referenced articles "on top" of the current article so that readers don't lose context when viewing additional information.
Interactive Checklists
Create checklists that can be expanded to include detailed information for each step.
Workflow Articles (Decision Trees)
Create "Choose your adventure" style articles that ask readers questions and then guide them based on their answers.
Revision Notes
Reports and Analytics
Usage Reports by Article
Usage Reports by User
Search Reports
See what readers are searching for and which results they are clicking on
User Management and Authentication
Single Sign-on Integrations
Upload Users via CSV File
Assign User Groups
User Roles
Authoring Permissions
API
JSON Extraction API
Download your content for archival purposes or to migrate your content to a 3rd-party CMS
Search API
Publishing API
Use the ScreenSteps API to update article contents
Addons
Courses
Available for additional fee
Google Chrome Extension
Available for additional fee
Customer Success
World Class Customer Support
Coaching
Document Migration Services
Account Manager

Advanced

Knowledge Base Features
Searchable Knowledge Base
Automatic Table of Contents Generation
Customizable Site Design
Customizable Domain Name
Use your company's domain name for your documentation site
Article Viewing and Authoring Permissions
Control who can view and/or modify content in your account
Publishing Options
Publish to the ScreenSteps Knowledge Base
Export PDF Files Using Custom PDF Templates
Authoring Features
Block Style Editing
As you author, an outline is created of headings, paragraph text, images, tables, etc. This makes it very easy to write and reorganize structured documents.
Included Desktop Authoring Tool
Available for Windows and Mac
Integrated Screen Capture
Included in the Desktop Authoring Tool
Integrated Image Annotation
Annotation Presets
Auto Number Steps
Foldable Sections
Inline Links
Open up referenced articles "on top" of the current article so that readers don't lose context when viewing additional information.
Interactive Checklists
Create checklists that can be expanded to include detailed information for each step.
Workflow Articles (Decision Trees)
Create "Choose your adventure" style articles that ask readers questions and then guide them based on their answers.
Revision Notes
Reports and Analytics
Usage Reports by Article
Usage Reports by User
Search Reports
See what readers are searching for and which results they are clicking on
User Management and Authentication
Single Sign-on Integrations
Upload Users via CSV File
Assign User Groups
User Roles
Authoring Permissions
API
JSON Extraction API
Download your content for archival purposes or to migrate your content to a 3rd-party CMS
Search API
Publishing API
Use the ScreenSteps API to update article contents
Addons
Courses
Available for additional fee
Google Chrome Extension
Available for additional fee
Customer Success
World Class Customer Support
Coaching
Available for additional fee
Document Migration Services
Available for additional fee
Account Manager

Enterprise

Knowledge Base Features
Searchable Knowledge Base
Automatic Table of Contents Generation
Customizable Site Design
Customizable Domain Name
Use your company's domain name for your documentation site
Article Viewing and Authoring Permissions
Control who can view and/or modify content in your account
Publishing Options
Publish to the ScreenSteps Knowledge Base
Export PDF Files Using Custom PDF Templates
Authoring Features
Block Style Editing
As you author, an outline is created of headings, paragraph text, images, tables, etc. This makes it very easy to write and reorganize structured documents.
Included Desktop Authoring Tool
Available for Windows and Mac
Integrated Screen Capture
Included in the Desktop Authoring Tool
Integrated Image Annotation
Annotation Presets
Auto Number Steps
Foldable Sections
Inline Links
Open up referenced articles "on top" of the current article so that readers don't lose context when viewing additional information.
Interactive Checklists
Create checklists that can be expanded to include detailed information for each step.
Workflow Articles (Decision Trees)
Create "Choose your adventure" style articles that ask readers questions and then guide them based on their answers.
Revision Notes
Reports and Analytics
Usage Reports by Article
Usage Reports by User
Search Reports
See what readers are searching for and which results they are clicking on
User Management and Authentication
Single Sign-on Integrations
Upload Users via CSV File
Assign User Groups
User Roles
Authoring Permissions
API
JSON Extraction API
Download your content for archival purposes or to migrate your content to a 3rd-party CMS
Search API
Publishing API
Use the ScreenSteps API to update article contents
Addons
Courses
Included
Google Chrome Extension
Included
Customer Success
World Class Customer Support
Coaching
Available for additional fee
Document Migration Services
Available for additional fee
Account Manager

ScreenSteps helps 100,000+ end users at thousands of organizations (big and small)

FAQs

Can you pay for ScreenSteps monthly?

What happens if I go over my usage limit?

Is there a free version of ScreenSteps?

Does ScreenSteps offer discounted plans for nonprofits?

What payment options are available?

Do you accept Purchase Orders?

Can I change my plan mid-subscription?

Is ScreenSteps a SOC 2 Service Organization?

What if I want to cancel my account?

What will happen to my content when my trial ends or if I cancel my account?

Do you offer a single user license?

Do you offer a desktop-only version of ScreenSteps?

What our customers are saying

"It's hard to decide if I like the software or the support best. Response times are fast and only take one request. In word superb."

Gary | Chairman and CEO of a Small Business

View Success Story

“Fifteen agents recently went through training with ScreenSteps and their performance is the BEST that this call center has seen from any new hire training class in the last year.”

Terry | Client Officer, Contact Center

View Success Story

"One of the biggest sellers was searchability for the end-users. In the old system, not being able to find something was a huge delay in work. We didn’t quantify how much time was lost, but we knew it was slowing the process down."

Gretchen Fulmer | Instructional Designer | WA State Board for Community and Technical Colleges

View Success Story

Cut new employee ramp up time by up to 90%

No one has time to wait for employees to memorize all your company’s policies and procedures. Take back time with ScreenSteps.

Request a Demo

Start a Free Trial