Standard Operating Procedure Software
Stop storing Standard Operating Procedures (SOPs) in a binder somewhere. Put them into a format your employees can use every single time.
Some procedures are simple. But some are complex. It isn't enough for you to create Standard Operating Procedures (SOPs). You need software that enables your employees to easily find and follow any SOP, any time.
ScreenSteps allows you to make it easy for your employees to follow both simple and complex procedures, saving time, reducing employee mistakes, and making your whole organization run more efficiently.
When you make your procedures "dummy proof," everyone works faster and with fewer mistakes.
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Analyze and improve
In many organizations, it takes months to document or update your SOPs. Not with ScreenSteps. Using our rapid authoring tools
Are your SOPs a giant wall of text? Do your employees have to read through multiple times to figure out what to do?
Not with ScreenSteps. Using the integrated formatting tools to create decision trees, foldable sections, screenshots, and pop-up information to make every procedure crystal clear.
Are you frustrated because your employees don't use the SOPs you have created? Oftentimes this is because they can't find them. Many SOPs are hidden inside of larger documents.
With ScreenSteps you can make each SOP its own article. Employees can search for, open, and follow an SOP in seconds.
You can also optionally use our ScreenSteps Browser Extension to put your SOPs right inside of the web apps your employees use.
Once your employees start following your SOPs you will find opportunities to optimize and improve.
Use the analytics tools to identify what your employees are searching for and which procedures they are following. Get feedback through comments to identify procedures that need to be updated.
Our team sees a lot of procedures which means we can help you and your team optimize your procedures so that they become "dummy proof."
We can help you with everything from capturing and defining your procedures, to formatting and optimizing them.
Researching new software takes time and energy. The fastest way to get to know a program is through hands-on experience. See an example of your procedures in ScreenSteps.
If you have existing procedures in a Word or PDF format, we can help save you time in your evaluation by loading a few examples of your procedures into a trial account for you.
“With ScreenSteps, new agents don’t seem to have any calls that they shudder with. They feel confident handling any type of call within the first 15 days of being hired (even the more involved calls), and by day 45 they are pretty much experts.”
“There are a lot of internal processes, how different departments react to each other. ... For actual walkthroughs and processes where we need to see what needs to happen next, we use ScreenSteps.”
"The fact that we now have the ability to make thorough and detailed documentation about some of our business practices has been invaluable."
If your employees can't find or understand your Standard Operating Procedures, then they can't follow them. See how much more efficient your business can be with ScreenSteps.