The ScreenSteps Learning Center

Resources to help you remove the need for memorization in your employee training

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Video

5 Questions to Determine When to Create a Video vs Help Guide

When should you create a training video or a digital guide to support your employees? Use these five questions to make the right decision.

Resource

Article

How to Create Employee Training Materials That Put Your End-users First

Want to help employees do their jobs better? Then you need to create training and employee support ...

13 min read

Resource

Article

How to Organize and Structure your Knowledge Base

Use these principles to organize your knowledge base so it is easy for your end-users to find the articles they need.

11 min read

Resource

Article

How ScreenSteps Works With Complex Systems

Are your procedures too complex for ScreenSteps? No. Learn how ScreenSteps helps simplify complex procedures.

10 min read

Resource

Article

Should You Have Your New Call Center Agents Shadow During Training?

While shadowing is a common practice for training new call center agents, it isn’t the most productive training practice. Learn about alternative ...

12 min read

Resource

Article

Top Software Tools to Create Simple Employee Training Videos

Use this list of tools to help you start building employee training videos. These cover different areas of video creation.

4 min read

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