The ScreenSteps Learning Center

Resources to help you remove the need for memorization in your employee training

Filter by Content Type:

Filter by Topic:

Filter by Role:

Sort by:
Resource

Video

Is it Bad to Have a High Number of Article Views in ScreenSteps? [VIDEO]

If your article viewership is high in ScreenSteps, does that mean your training failed? No! The statistics are actually telling you something else ...

Resource

Article

3 Phases When Implementing ScreenSteps For Your Financial Institution

Is your client preparing to rollout a new software at its financial institution? When companies use ScreenSteps to train employees on their new ...

15 min read

Resource

Article

Knowledge Base 101: What Is It and Who Needs One?

What is a knowledge base? How do companies use it? Do I need one? The purpose of a knowledge base is to put information in one location. Learn the ...

16 min read

Resource

Article

How to Prepare a Training Program to Scale Your Customer Support Team

What happens when your company is growing but your training program isn’t up to the challenge? Before your call center scales, you’ll want to prepare ...

20 min read

Resource

Video

60-Second Tip: How to Update ScreenSteps From End-User Feedback [VIDEO]

How do your employees send you feedback on guides? In ScreenSteps, employees can comment on a guide to let you know if something needs to be updated.

Resource

Article

8 Strategies to Help Call Center Agents Make Fewer Mistakes

It’s difficult for call center agents to have a mistake-free call every time. However, there are strategies managers can use to help call center ...

15 min read

Be the first to read our new learning center articles.

Get our latest tips on onboarding, training, and supporting your employees.

Subscribe to the Learning Center
Be the first to read our new learning center articles.