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Resources to help you remove the need for memorization in your employee training

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Resource
Article

How to Build a Resilient Call Center

Build a resilient call center training program so that no matter what changes — whether it is people, location, or process — your agents can ...

6 minutes

Resource
Video

How Can I Get Call Center Reps Using Our Guides Instead of Asking Me?

If your employees and agents aren't using your procedures, it could be for one of these four reasons...check out this 3-minute video to see what they ...
Resource
Video

How Should I Document Processes In My Call Center So Reps Use My Guides?

If you're a manager or a supervisor creating procedures, and you're not sure how to format them, check out this 3 minute video.
Resource
Video

How can I improve Call Center QA and CSAT SCores with Better Guides?

Call center directors often feel they need to get a fancy training system or do gamification to improve QA and CSAT scores. But improving those ...
Resource
Video

Workshop: Building a Resilient Call Center Training Program

We all have to deal with change — especially if you work in a call center! Change can cause chaos, which is often manifested through longer training ...

30 min video

Resource
Video

3 Reasons it Takes Longer Than You'd Like for Call Center Reps to be Proficient

Watch this 3-minute video to learn the 3 reasons why it's taking longer than you'd like for your newly-hired reps to be proficient.

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