The ScreenSteps Learning Center

Resources to help you remove the need for memorization in your employee training

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Article

Notion vs ScreenSteps: Which to Use for Policies and Procedures?

Notion and ScreenSteps are two options for knowledge management — but they play different roles.

9 min read

Resource

Article

Knowledge Base Best Practices: How to Create a Dummy-Proof Knowledge Base

How do you make your knowledge base dummy proof? When you write knowledge base articles, you want anyone in your company to be able to use them.

8 min read

Resource

Article

7 Steps to Starting a Call Center Quality Assurance Program

How good are your call center agents at taking care of your callers? Learn about the different steps to creating a QA program for your call center.

13 min read

Resource

Video

5 Tips for Keeping Your Knowledge Base Healthy [VIDEO]

How healthy is your knowledge base? Your knowledge base needs regular care to continue being a reliable source for your employees and ...

Resource

Article

8 Tips on How to Maintain Quality Assurance in Your Call Center

How do you maintain quality assurance in your call center? QA scores are some of the most important evaluations your call center receives.

10 min read

Resource

Article

11 Tips for Designing Knowledge Base Articles That Empower Call Center Agents

If you want every agent to be able to handle any call, of any complexity, without putting the customer on hold or making a mistake, you may need to ...

14 min read

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