The ScreenSteps Learning Center

Resources to help you remove the need for memorization in your employee training

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Article

How to Create a Knowledge Base Article (4 Steps)

Knowing how to write and organize your knowledge base articles is challenging. When you follow this four-step process, it helps solidify the ...

9 min read

Resource

Article

How to Build a Continuous Learning Plan for Call Center Reps

How do you include continuous learning as part of your training strategy? If you are in the call center industry, you know you need to update your ...

10 min read

Resource

Article

Improve Employee Performance: When to Use an LMS vs Knowledge Base

If your employee performance is suffering, should you get an LMS or a better knowledge base? Many different factors impact employee ...

9 min read

Resource

Article

How to Prepare Procedures For an ISO Audit ( 1 Mistake + 5-Step Solution)

How should you write your procedures so they pass and ISO audit? Often companies create SOPs that pass the written portion of an ISO compliance ...

11 min read

Resource

Article

Pros and Cons of Outsourcing Your Call Center to a BPO

When your call center is scaling, should you hire more agents to work in-house or outsource your call center?

13 min read

Resource

Article

How Long Does it Take to Implement ScreenSteps?

When you sign up for ScreenSteps, how long does it take to launch your ScreenSteps site? By breaking down implementation into three phases, you ...

11 min read

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