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Resources to help you remove the need for memorization in your employee training

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Article

How to turn technical call center guides into agent-friendly scripts

Are your call center scripts too detailed or are your agents not using your call flows? Turn your technical call center guides into scripts that ...

14 min read

Resource

Article

5 reasons your virtual call center reps aren't catching on during training

Have you noticed that your virtual trainings haven't gone quite as well as your classroom trainings did? After speaking to trainers and ...

19 min read

Resource

Article

How to Build a Resilient Call Center

Build a resilient call center training program so that no matter what changes — whether it is people, location, or process — your agents can ...

6 minutes

Resource

Video

How Can I Get Call Center Reps Using Our Guides Instead of Asking Me?

If your employees and agents aren't using your procedures, it could be for one of these four reasons...check out this 3-minute video to see what they ...

Resource

Video

How Should I Document Processes In My Call Center So Reps Use My Guides?

If you're a manager or a supervisor creating procedures, and you're not sure how to format them, check out this 3 minute video.

Resource

Video

How can I improve Call Center QA and CSAT SCores with Better Guides?

Call center directors often feel they need to get a fancy training system or do gamification to improve QA and CSAT scores. But improving those ...

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