The ScreenSteps Learning Center

Resources to help you remove the need for memorization in your employee training

Filter by Content Type:

Filter by Topic:

Filter by Role:

Sort by:
Resource

Article

What is a Find & Follow Organization?

A Find & Follow Organization uses a different approach to business operations and ...

8 min read

Resource

Article

How to Become a Find & Follow Organization (3 Essential Changes)

What does it take to become a Find & Follow Organization? It takes 3 main organizational ...

13 min read

Resource

Video

What Does a Find & Follow Training Look Like?

A Find & Follow Training program looks a little different than a traditional training ...

Resource

Article

How to Build and Manage a Knowledge Base for Call Centers

Use these 6 steps to help you build a knowledge base that will support your call center ...

6 min read

Resource

Article

Common Mistakes When Implementing Find & Follow Training

Avoid these common mistakes when you use the Find & Follow Training Framework.

18 min read

Resource

Video

What Type of Article Should You Create for a Step-by-Step Procedure?

Learn which article template to use when writing help guides.

Be the first to read our new learning center articles.

Get our latest tips on onboarding, training, and supporting your employees.

Subscribe to the Learning Center
Be the first to read our new learning center articles.