Resources to help you remove the need for memorization in your employee training
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If your article viewership is high in ScreenSteps, does that mean your training failed? No! The statistics are actually telling you something else ...
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Is your client preparing to rollout a new software at its financial institution? When companies use ScreenSteps to train employees on their new ...
15 min read
What is a knowledge base? How do companies use it? Do I need one? The purpose of a knowledge base is to put information in one location. Learn the ...
16 min read
What happens when your company is growing but your training program isn’t up to the challenge? Before your call center scales, you’ll want to prepare ...
20 min read
How do your employees send you feedback on guides? In ScreenSteps, employees can comment on a guide to let you know if something needs to be updated.
It’s difficult for call center agents to have a mistake-free call every time. However, there are strategies managers can use to help call center ...
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