The ScreenSteps Learning Center

Resources to help you remove the need for memorization in your employee training

Filter by Content Type:

Filter by Topic:

Filter by Role:

Sort by:
Resource

Article

Top 13 Mistakes People Make With Their Knowledge Base (+ How to Avoid Them)

Knowledge base managers make a lot of well-intentioned decisions, but some of those decisions are common mistakes.

17 min read

Resource

Article

What Makes a Good Knowledge Base? (12 Best Practices)

How do you make your knowledge base achieve “good” status? Here are 12 best practices.

15 min read

Resource

Article

9 Mistakes Trainers Make in Call Center Agent Training (+ Fix-It Tips)

Refresh your call center training program by learning these nine common mistakes as well as getting tips on how to fix them (or at least avoid them).

18 min read

Resource

Video

Expand Your Knowledge Base Authoring Team With These 5 Tips [VIDEO]

You don't have to do all the writing for your knowledge base. Here are five tips to help your team get involved in creating knowledge base articles.

Resource

Article

How to Write a Good Knowledge Base Article For Different Skill Levels

Your new employees need detailed information. Your tenured employees only need prompts. Here’s how you strike a balance so you only have to write one ...

12 min read

Resource

Article

Knowledge Manager: Who Should Own Your Knowledge Base?

Who should you hire to manage your knowledge base? What skills do you want that knowledge manager to have? Learn about the skills you should look for ...

16 min read

Be the first to read our new learning center articles.

Get our latest tips on onboarding, training, and supporting your employees.

Subscribe to the Learning Center
Be the first to read our new learning center articles.