Knowledge base managers make a lot of well-intentioned decisions, but some of those decisions are common mistakes.
17 min read
How do you make your knowledge base achieve “good” status? Here are 12 best practices.
15 min read
Refresh your call center training program by learning these nine common mistakes as well as getting tips on how to fix them (or at least avoid them).
18 min read
You don't have to do all the writing for your knowledge base. Here are five tips to help your team get involved in creating knowledge base articles.
3 mins
Your new employees need detailed information. Your tenured employees only need prompts. Here’s how you strike a balance so you only have to write one ...
12 min read
Who should you hire to manage your knowledge base? What skills do you want that knowledge manager to have? Learn about the skills you should look for ...
16 min read
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