Are your call center scripts too detailed or are your agents not using your call flows? Turn your technical call center guides into scripts that ...
14 min read
Have you noticed that your virtual trainings haven't gone quite as well as your classroom trainings did? After speaking to trainers and ...
19 min read
Build a resilient call center training program so that no matter what changes — whether it is people, location, or process — your agents can ...
6 minutes
If your employees and agents aren't using your procedures, it could be for one of these four reasons...check out this 3-minute video to see what they ...
4 minutes
If you're a manager or a supervisor creating procedures, and you're not sure how to format them, check out this 3 minute video.
4 minutes
Call center directors often feel they need to get a fancy training system or do gamification to improve QA and CSAT scores. But improving those ...
4 minutes
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