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The ScreenSteps Learning Center

Resources to help you remove the need for memorization in your employee training

 

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Resource

Article

What is a Find & Follow Organization?

A Find & Follow Organization uses a different approach to business operations and ...

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8 min read

Resource

Article

How to Become a Find & Follow Organization (3 Essential Changes)

What does it take to become a Find & Follow Organization? It takes 3 main organizational ...

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13 min read

Resource

Video

What Does a Find & Follow Training Look Like?

A Find & Follow Training program looks a little different than a traditional training ...

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3 mins

Resource

Article

How to Build and Manage a Knowledge Base for Call Centers

Use these 6 steps to help you build a knowledge base that will support your call center ...

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6 min read

Resource

Article

Common Mistakes When Implementing Find & Follow Training

Avoid these common mistakes when you use the Find & Follow Training Framework.

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18 min read

Resource

Video

What Type of Article Should You Create for a Step-by-Step Procedure?

Learn which article template to use when writing help guides.

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3 mins

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