The ScreenSteps Learning Center

Resources to help you remove the need for memorization in your employee training

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Article

Corporate Wiki vs Knowledge Base: What Makes Them Different?

What is the difference between a corporate wiki and a knowledge base? Both software services help companies manage their knowledge.

19 min read

Resource

Article

How Do Universities Use ScreenSteps?

Learn about five common challenges universities face when managing knowledge and six ways that ScreenSteps helps universities overcome those ...

18 min read

Resource

Article

SharePoint vs Google Drive: Which To Use For Managing Company Documents?

How do SharePoint and Google Drive compare when it comes to creating, storing, and sharing your company's knowledge?

10 min read

Resource

Article

12 Best Practices For Writing a Call Center Script

How do you strike a balance between overwhelming and underwhelming your agents with information? The key is in these 12 tips for writing call center ...

13 min read

Resource

Article

A Beginner’s Guide to Knowledge Base Articles

Your knowledge base needs knowledge base articles. So, what are knowledge base articles? And how do you use them?

4 min read

Resource

Article

Knowledge Base Definition: What a Knowledge Base Is + Is Not

Clear up the confusion by taking a look at the purpose of and comparing different knowledge management software solutions.

13 min read

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