The ScreenSteps Learning Center

Resources to help you remove the need for memorization in your employee training

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Resource

Video

CCW Workshop | 4 Keys to Great Call Center Guides

If you missed the workshop we ran for CCW, we recorded a summary for you here. We know that re-watching a 90-minute webinar isn't always easy, so our ...

20 min video

Resource

Article

How to write a call flow in Word

Life in a call center moves fast and as a trainer or director, it seems that there is always a new training issue that is cropping up. One task that ...

10 min read

Resource

Article

How to write your first call flow if your call center doesn't have documented procedures

Maybe you just got hired at your call center and have been tasked with creating call flows. Or maybe you have been working at the call ...

9 min read

Resource

Article

Why you should have us load one of your training guides into ScreenSteps for you

Why would you want the ScreenSteps team to upload an example of one of your procedures into a ScreenSteps trial account? Because it will help you ...

4 min read

Resource

Article

Why you shouldn't use ScreenSteps to create PDFs (and why you should)

Is your goal to use ScreenSteps to generate a lot of PDFs? Here are some things you should consider before implementing your plan.

8.5 min read

Resource

Video

Zero Memorization Training Guide for Contact Centers

Learn how to decrease training time while improving training results with Zero Memorization Training in your contact center.

2 min read

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