Resources to help you remove the need for memorization in your employee training
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8.5 min read
Need help implementing ScreenSteps? You can partner with the ScreenSteps Consulting & Implementation team.
7 min video
If you are in charge of training employees (or you are in charge of creating training materials) and your organization is planning on using ...
5 min video
Learn how to create and format call guides that will help your agents know exactly what to say, ask, and do, without putting your customers on ...
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Are you being asked to prove how ScreenSteps will benefit your call center? Don't you hate when you are super excited to implement something and ...
11 min read
Maybe you just got hired at your call center and have been tasked with creating call flows. Or maybe you have been working at the call ...
9 min read
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