Courses For Your Procedures
Create, launch, and measure custom courses located in your knowledge base
Most Learning Management Systems contain quizzes or other assessments because they want your employees to memorize all of the information in your course.
With ScreenSteps — because your courses are integrated with your knowledge base — you can teach your employees to use your knowledge base to guide them through procedures and find answers WITHOUT having to memorize any information.
ScreenSteps isn't a traditional Learning Management System (LMS), so the way we handle courses is different than other applications.
In short, if your goal is to help your employees adopt new processes and/or applications, and you need to create custom courses to do that, then ScreenSteps is a great option. But if you are looking for compliance training, SCORM compliance, extensive assessments, or to monetize the courses you create then courses in ScreenSteps probably won't meet your needs.
Whether you are onboarding a new user, releasing software updates, or rolling out a new application, your custom courses prepare employees for a smooth transition.
Create custom courses
Teach Zero Memorization
Assign employees courses
View completion reports
Keep your team on the same page. When you have workflow changes or your company releases a new product, use custom courses to bring your employees up to speed.
With ScreenSteps, you can create courses without needing a PhD. Using the same tools that you use to create your ScreenSteps articles, easily embed video or add images, text, foldable sections, and checklists to your course content.
Instead of teaching your employees to memorize everything in the course, teach them how to rely on the knowledge base to find the guides when they need them.
Remember, the goal isn't for them to memorize something — it is for them to know how to find the guide they need, when they need it.
Training is an ongoing process. Whether you need to onboard a new employee or update an experienced employee on new processes, you can assign the necessary courses to specific individuals.
Simply add employees who you want to take the course. Your invitees will receive an email notification with your instructions.
Keep track of core course statistics. Who completed the course? Who started the course? For those who haven’t finished, how far did they get into the course before they dropped off?
You can follow their course progress so that you can keep your team on task and ensure accountability.
Traditional training practices — such as PowerPoint presentations or trainer demonstrations — are broken. It takes months and leaves employees nervous, inexperienced, and unprepared to work independently.
Find & Follow Training takes memorization out of the equation. Instead, employees only need to remember one thing — how to find the resource they need at the moment they need it.
“Fifteen agents recently went through training with ScreenSteps and their performance is the BEST that this call center has seen from any new hire training class in the last year.”
“ScreenSteps gave me such a massive advantage and is part of the reason why I'm in the position I'm in. I am now capable of coming into organizations and completely revamping their training and their processes because I have a secret weapon. No one else can move as fast, no one else can get things done as quickly.”
“Screensteps has helped us build a better training program and help provide our employees with the best training possible to help them succeed in their new role. The product is so easy to use, which has allowed us to constantly update our training as our product evolves.”
Cut through the training clutter and provide your employees with crucial information so they are prepared to work independently.