How does a call flow help my business?
Imagine if your new agents were productive in half the time that it currently takes to train them. Interactive call flows help agents know what to say, ask, and do without any memorization.
While calls could go in a dozen directions, call flows help your agents handle each one of them. This means decreased training time, fewer mistakes, and better metrics (ie: QA scores, average handle time, average hold time, first call resolution).