How do call flows help improve my contact center?
Interactive call flows help agents know what to say, ask, and do without any memorization. This empowers your new agents to be productive in half the time.
While calls could go in a dozen directions, call flows help your agents handle each one of them. This means decreased training time, fewer mistakes, and better metrics (ie: QA scores, average handle time, average hold time, first call resolution).
Best of all: a better experience for employees, supervisors, and customers.