Customer Success Stories
Learn how knowledge champions adapt to change, reduce training time, and improve performance with the ScreenSteps knowledge ops solution.
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How Mid-Atlantic Federal Credit Union and the ScreenSteps implementation team built and launched a complete knowledge ops solution in 12 weeks.
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How this community center used Find & Follow to roll out a custom Salesforce instance to 200 employees.
Learn how Baxter Healthcare used Find & Follow to successfully new contact center in 120 days.
See how this contact center used call flows to create interactive guides, giving their reps the consistency they needed.
connectFirst was merging four credit unions and needed a way to organize all of their documents in one location.
Explore how this B2B technical helpdesk center improved first-call resolutions, agent training, and client onboarding.
Learn how Cloudbeds used ScreenSteps to create findable, followable, and scannable documentation.
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See how this contact center used ScreenSteps to reduce onboarding from 18 months to 6 weeks.
How this BPO used the ScreenSteps to cut Time-to-Proficiency from 60 days to just 15 days.
Cushman & Wakefield uses ScreenSteps for faster authoring and better knowledge sharing.
How they used ScreenSteps to enable reps to hit the ground running and start problem-solving from day one.
Advanced Tech uses ScreenSteps to roll out new software, deflecting thousands of help tickets.
BYU-Idaho uses ScreenSteps to quickly author findable, followable, and scannable digital guides.
Learn how the Washington State Board uses ScreenSteps to roll out new software to their campuses.
This organization had to train 200 Employees who were spread across the United Kingdom...in one week.
See how this SaaS company is able to train users during conferences and self-paced training.
