Get to know ScreenSteps
Some procedures in a business are complicated. We may not always be able to simplify the procedure, but we make it simple to follow a complicated procedure. ScreenSteps’ purpose is to improve the lives of your employees, trainers, and company leaders at work — by providing knowledge base and performance support software that makes it simple to follow complex procedures so you save time and money.
ScreenSteps was born out of a love for teaching.
While working as instructional consultants, brothers Greg and Trevor DeVore realized there wasn’t adequate software for creating training guides. So they made their own.
What started as a way to ease the creation of training content evolved into simple tools that allow employees to manage complex situations on their own with minimal training.
Today companies use ScreenSteps to create, organize, and deliver training and performance support materials for their co-workers and employees.
Faster ramp-up time for new employees.
Reduction in post-training support time for software implementations.
Reduction in Average Hold Time for call centers.
Create 4x the documents in ¼ the time.
Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance.
Increase QA scores, reduce questions, and decrease training time by building a modern online searchable knowledge base to keep everyone in your call center on the same page.
Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help.
Speed up your training timeline by cutting out memorizing and replacing it by teaching skills to find the answers.
Yes … the DeVores are brothers.
Greg is the company’s leading maestro. After working professionally composing music, he swapped music notes and scales to build a new masterpiece — ScreenSteps. He continues to create the best user experience and help companies reach their goals (aka: a standing ovation).
Trevor has an eye for creating solutions. Before co-founding Blue Mango Learning Systems, he created e-learning solutions using different technologies. Today Trevor continues to break the code on complex procedures by developing software applications with a simple interface for users.
Jonathan makes every moment count. Formerly a Certified Public Accountant in the state of Virginia, Jonathan now makes things count differently. Jonathan develops instructional materials for ScreenSteps as well as coaches teams as they implement the Find & Follow Framework.
Victoria knows all the right steps. Not only can Victoria step, step, cha-cha-cha on the dance floor, but she also knows her way around a one-two-step procedure. She helps customers optimize their SOPs.
Rick may be the Picanha King at home, but at ScreenSteps he’s a man of the people. He is passionate about helping businesses advance their knowledge ops maturity with tailored solutions.
Jeremy is our customer's biggest advocate. A U.S. Air Force veteran and previous small-business owner, he puts the user experience first by developing user-facing applications.
Jeff pays attention to the little details. It doesn't matter if it's a crossword puzzle or edge case in software — Jeff's going to solve it. He creates features and fixes bugs on our customer-facing platform.
Michael is a problem solver. When it comes to ScreenSteps, Michael has the scoop. He is on the job to analyze and optimize our software solutions and engineering process.
Juseung is a builder. Keyboards, computers, legos — he’s built it. And now he is helping build something at ScreenSteps. He’s constructed frontend, backend, infrastructure, and DevOps for many industries.
John is our resident highlights expert. Whether it's the big plays from last night's game or the latest and greatest knowledge ops news, he knows how to share stories that help influence your business.
Rebecca is our resident wordsmith. A former journalist, Rebecca traded in her press pass to spend her days filling our site with resources so that you can find the answers to your knowledge ops questions.
Brittany is a highlights queen. From capturing "I dos" at weddings to the play of the game for college sports, Brittany has an eye for sharing a message. Editing is her game, but educating is her aim.
With a ScreenSteps knowledge base, you’ll save time in everything from training to search times. Start living life in the fast lane.