But the reality is, creating an effective knowledge base that is filled with your SOPs is hard!
While the benefits of an effective knowledge base are clear, most businesses struggle to realize those benefits. In the real world, capturing and keeping information up to date is hard. So most businesses limp along with knowledge bases that never deliver the promised benefits.
Simply having knowledge stored somewhere isn't enough. It has to be findable and usable.
If your knowledge guides are going to have a significant impact on your business operation, then they need to meet the following criteria:
- Easy to find
- Clear and simple to understand
- Capable of seamlessly guiding employees through complex situations
- Current with the most up-to-date information