"Dummy proof" knowledge base guides that make it easy for employees to find and follow the right process, at the right time, every time.
“With ScreenSteps, new agents don’t seem to have any calls that they shudder with. They feel confident handling any type of call within the first 15 days of being hired (even the more involved calls), and by day 45 they are pretty much experts.”
Our team is here to help. Schedule a demo with a knowledge management expert to discuss your company's challenges and we'll help put together a game plan that will improve employee performance metrics within 30 days of launch.
There’s no need to wonder if your employees are using the guides you create. Our straightforward analytic tools provide insights into what content is being used, who’s using it, and what terms employees are searching for. This allows you to update and refine your guides for even better employee performance.
Learn more about single sign-on, APIs and other ways to connect ScreenSteps to your existing software and systems.
Rated 4.7 out of 5 stars from G2.com Crowd Reviews
Do your employees struggle to perform processes and procedures? Do you answer the same question over and over again? You don't need better employees — you need better tools.
Schedule a demo with a knowledge management expert to learn how a knowledge base can improve your employee's performance while reducing training, questions, and mistakes.