Knowledge base features that improve employee performance

Tools that help you write “dummy proof” guides in less time and measure their effectiveness

Features to modernize your knowledge base

Take your knowledge base to the next level. Never put a caller on hold again — saving time, reducing employee mistakes, and making your whole organization run more efficiently.

What our customers are saying

“With ScreenSteps, new agents don’t seem to have any calls that they shudder with. They feel confident handling any type of call within the first 15 days of being hired (even the more involved calls), and by day 45 they are pretty much experts.”

Stephanie Beal | Trainer, Business Process Outsourcer

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ScreenSteps slices in half the time it takes to create content. Those who are contributing often comment on how easy it is to create content.”

Derek Cisler | Training Manager, Cushman & Wakefield

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“It's hard to decide if I like the software or the support best. Response times are fast, and only take one request. In word superb.”

Gary | Chairman and CEO of a Small Business

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Easily create and manage content


Make data-driven decisions

There’s no need to wonder if your employees are using the guides you create. Our straightforward analytic tools provide insights into what content is being used, who’s using it, and what terms employees are searching for and not finding. This allows you to update and refine your guides for even better employee performance.

See How

ScreenSteps Features

Integrate ScreenSteps with your other systems

Learn more about single sign-on, APIs and other ways to connect ScreenSteps to your existing software and systems.

Learn How

ScreenSteps Features

Learn how to turn these features into tangible results for your company

Reduce stress and improve performance. Discover how ScreenSteps can make you and your employees’ jobs easier.

Create 4x the documents in ¼ of the time

Time is money and your time is valuable. Let ScreenSteps help save you time and improve your performance scores at the same time.