Knowledge base software that improves employee performance

"Dummy proof" knowledge base guides that are easy to create, find and follow

Modernize your workplace with a knowledge base software

Take your knowledge base to the next level. Never put a caller on hold again — saving time, reducing employee mistakes, and making your whole organization run more efficiently.

What our customers are saying

“With ScreenSteps, new agents don’t seem to have any calls that they shudder with. They feel confident handling any type of call within the first 15 days of being hired (even the more involved calls), and by day 45 they are pretty much experts.”

Stephanie Beal | Trainer, Business Process Outsourcer

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ScreenSteps slices in half the time it takes to create content. Those who are contributing often comment on how easy it is to create content.”

Derek Cisler | Training Manager, Cushman & Wakefield

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“It's hard to decide if I like the software or the support best. Response times are fast, and only take one request. In word superb.”

Gary | Chairman and CEO of a Small Business

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Easily create and manage knowledge base content

Content Creation

Take the complexity out of content creation with simple tools that make it easy to build your knowledge base.

Simplify Content Creation

Authoring management

Assign, collaborate, write, and track the progress of articles all without leaving ScreenSteps.

Get Organized

Permissions management

Easily control viewing and authoring access to your guides based on your employee's role at your company.

Learn How

Content Certification

Set up automated reminders for you or a team member to review and verify article information.

Stay Up to Date

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See what users are searching and viewing

There’s no need to wonder if your employees are using the guides you create. Our straightforward analytic tools provide insights into what content is being used, who’s using it, and what terms employees are searching for. This allows you to update and refine your guides for even better employee performance.

Learn More About Analytics

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ScreenSteps Features

Integrate ScreenSteps with your other systems

Learn more about single sign-on, APIs and other ways to connect ScreenSteps to your existing software and systems.

Learn How

ScreenSteps Features

Trusted by knowledge management leaders worldwide

Rated 4.7 out of 5 stars from G2.com Crowd Reviews

Learn your knowledge base into tangible results for your company

Reduce stress and improve performance. Discover how ScreenSteps can make you and your employees’ jobs easier.

Knowledgeable, consistent, and efficient employees in 30 days or less

Enable your team to follow the right process, at the right time, every time with a ScreenSteps knowledge base.