"Dummy proof" knowledge base guides that are easy to create, find and follow
Take your knowledge base to the next level. Never put a caller on hold again — saving time, reducing employee mistakes, and making your whole organization run more efficiently.
Help your call center agents know what to say, ask, and do without any memorization.
Let employees stay in one screen by putting your answers right where your employees have questions.
Provide a roadmap so your employees can follow simple and complex procedures.
Give employees a direct line to all their answers with a Google-like search dedicated to your company.
Make everyone on your team an expert problem solver with step-by-step guides for complex issues.
Take the complexity out of content creation with simple tools that make it easy to build your knowledge base.
Assign, collaborate, write, and track the progress of articles all without leaving ScreenSteps.
Easily control viewing and authoring access to your guides based on your employee's role at your company.
Set up automated reminders for you or a team member to review and verify article information.
There’s no need to wonder if your employees are using the guides you create. Our straightforward analytic tools provide insights into what content is being used, who’s using it, and what terms employees are searching for. This allows you to update and refine your guides for even better employee performance.
Learn more about single sign-on, APIs and other ways to connect ScreenSteps to your existing software and systems.
Rated 4.7 out of 5 stars from G2.com Crowd Reviews
.png)
Reduce stress and improve performance. Discover how ScreenSteps can make you and your employees’ jobs easier.
