Knowledge Base Software
Make it simple for employees, users, and customers to find and follow the right process, at the right time, every time.
When teams rely on word-of-mouth, 20-page PDFs, or just messy documentation, training and operations can feel chaotic. But it doesn't have to be that way.
With a ScreenSteps knowledge base, teams create an internal Google for every process, procedure, and task. When a user has a question or need to perform a task, they simply find the help guide they need and follow the steps.
"This platform has been a real game-changer in transforming the way we create and transfer knowledge to support our employees with growing their expertise and know-how to create a remarkable member experience."
"Because ScreenSteps is so easy to use, we have more authors contributing to the knowledge base content. And because it's so fast, we are able to create content in 1/4 of the time."
"For me, it has made a major difference to our day-to-day operations. … ScreenSteps has changed how quickly our technical agents can find targeted guides and resolve issues for our customers."
"We chose ScreenSteps because it includes knowledge articles, checklists, workflows, training courses, and a Chrome extension. We're constantly using ScreenSteps, and hardly a day goes by without us thinking of new information to add."
When employees are empowered to work confidently and independently, everyone wins.
Whether starting from scratch or importing and refining existing knowledge documentation, ScreenSteps makes the content authoring experience simple with easy content creation tools.
Integrated screen capture, annotations, foldable sections, pop-up links, and more allow you to create user-friendly content in a fraction of the time.
Never answer the same question twice with a knowledge base that allows users to find & follow the guide they need, exactly when they need it.
Ensuring users never lose trust in your knowledge base is critical to its long-term success. With usage reports, content certifications, notifications, and more admins can keep your knowledge base optimized and up-to-date at all times.
Create custom courses & learning paths directly in your ScreenSteps knowledge base for faster onboarding, cross-training, and change management. Assign courses, track progress, & send reminders to keep learning top of mind.
Explore our library of 16 pre-recorded demo videos to see the ScreenSteps knowledge base in action.
Reduce stress and improve performance. Discover how ScreenSteps and a knowledge base software can make you and your employees’ jobs easier.
A framework for developing consistent and independent employees with your knowledge base.
One-on-one coaching and workshops to guarantee the success of your knowledge base.
A monthly newsletter by Greg DeVore, CEO & Founder of ScreenSteps.
Give your employees the tools, frameworks, and habits they need to be successful. Schedule a demo with a knowledge expert to learn how a knowledge base can improve your employee's performance while reducing training, questions, and mistakes.