FIND & FOLLOW FRAMEWORK FOR INDEPENDENT AGENTS
Transfer actionable knowledge to your agents faster and more effectively
Improving the operational efficiencies at your contact center requires more than just a new software. It requires a change in the way we think about and use knowledge.
The Find & Follow Framework is made up of four systems, all designed to help you transfer actionable knowledge to your call center agents in a fast and effective way. Ultimately, Find & Follow removes the reliance on agent memorization. Instead, agents are trained to find and follow easy-to-use digital guides to solve problems and complete tasks. Here's how it works: