Design and launch your knowledge base with confidence
Starting off on the right foot can be critical to the success of your knowledge base and employee performance. Making a mistake in the design and architecture of your knowledge base can cause a lot of headaches down the road.
Before you even put the first resource in your knowledge base, it’s important to evaluate your current situation, create a game plan for your content, and ensure your key stakeholders are in alignment. This includes deciding which content you need to update, which content you need to create from scratch, who will be responsible for what, and how you’re going to do it. Once your game plan is created, you’ll need to train up your team to become experts in ScreenSteps so your content can come to life.