Knowledge Management Coaching Services
Receive expert advice so you can create a one-stop shop your end-users can trust and easily use
Changing the way you and your team operate can be overwhelming. Onboarding to a new knowledge base, training end-users, and creating optimization strategies takes time and effort. With ScreenSteps, you don’t have to do it alone.
We offer a range of workshops and coaching to help you prepare to launch your knowledge base and help you maintain and optimize your knowledge base as time goes on.
Starting off on the right foot can be critical to the success of your knowledge base and employee performance. Making a mistake in the design and architecture of your knowledge base can cause a lot of headaches down the road.
Before you even put the first resource in your knowledge base, it’s important to evaluate your current situation, create a game plan for your content, and ensure your key stakeholders are in alignment. This includes deciding which content you need to update, which content you need to create from scratch, who will be responsible for what, and how you’re going to do it. Once your game plan is created, you’ll need to train up your team to become experts in ScreenSteps so your content can come to life.
Receive personalized guidance and training to help you incorporate best practices into your knowledge base.
Together we’ll assess your current resources and create a game plan for rounding out your content.
Work one-on-one with a content coach to become an expert content creator in ScreenSteps.
Already have a library of content ready for ScreenSteps? We can migrate those into your knowledge base for you.
Launching your knowledge base is only the first step. Once you have your knowledge base up and running, it’s time to create a plan to monitor its success and optimize your content. Using analytics, content certification, and notifications, your managers will be empowered to know how your employees are using your content.
With ScreenSteps optimization coaching and workshops, your managers, trainers, content creators, and end-users will be equipped with best practices and learn how to leverage ScreenSteps’ tools so they can optimize your knowledge base.
One-on-one coaching and workshops to monitor, update and improve the overall success of your knowledge base
Work one-on-one with a content optimization coach to ensure your knowledge base stays accurate, up to date, and performing.
