Knowledge Management Coaching Services

Build and maintain a knowledge base your end-users can rely on

Receive expert advice so you can create a one-stop shop your end-users can trust and easily use

Expert advice, every step of the way

Changing the way you and your team operate can be overwhelming. Onboarding to a new knowledge base, training end-users, and creating optimization strategies takes time and effort. With ScreenSteps, you don’t have to do it alone. 

We offer a range of workshops and coaching to help you prepare to launch your knowledge base and help you maintain and optimize your knowledge base as time goes on.


Design and launch your knowledge base with confidence

Starting off on the right foot can be critical to the success of your knowledge base and employee performance. Making a mistake in the design and architecture of your knowledge base can cause a lot of headaches down the road.  

Before you even put the first resource in your knowledge base, it’s important to evaluate your current situation, create a game plan for your content, and ensure your key stakeholders are in alignment. This includes deciding which content you need to update, which content you need to create from scratch, who will be responsible for what, and how you’re going to do it. Once your game plan is created, you’ll need to train up your team to become experts in ScreenSteps so your content can come to life.


Content planning and coaching services

Receive personalized guidance and training to help you incorporate best practices into your knowledge base.


Help your knowledge base thrive post-launch

Launching your knowledge base is only the first step. Once you have your knowledge base up and running, it’s time to create a plan to monitor its success and optimize your content. Using analytics, content certification, and notifications, your managers will be empowered to know how your employees are using your content. 

With ScreenSteps optimization coaching and workshops, your managers, trainers, content creators, and end-users will be equipped with best practices and learn how to leverage ScreenSteps’ tools so they can optimize your knowledge base.


Content Optimization Services

One-on-one coaching and workshops to monitor, update and improve the overall success of your knowledge base

What our customers are saying

“All feedback from our reps has been beyond positive. My reps appreciate the step-by-step process and describe it as ‘dummy proof.’ Thank you for helping me bring my vision for our protocol revamp to life.”

Yasmin | Supervisor, Call Center

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“When I first started, there were only a couple of articles. And now we have at least 1,500 to 2,000 articles. We're constantly adding new ones. ScreenSteps is used on a daily basis. It's an incredible tool.”

Colin Slade | VP Customer Success & Services, Cloudbeds

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“The fact that you have so many features at your fingertips and the fact that you can actually USE all them, make ScreenSteps the best product on the market for training. We've loved it here and it has brought us much better results than what we were doing beforehand. It's a great product with a great customer service department and they keep delivering value.”

G2 Customer Review

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Reach your knowledge base goals with workshops and coaching services

Not sure which workshop or coaching service is right for you? Schedule a discovery call to find the right approach for your company.