--- title: Customer Success Stories | ScreenSteps description: ScreenSteps has hundreds of knowledge champions to reduce questions, mistakes, and training on their team. Here are a few examples from our customers. --- Customer Success Stories # Don't just take our word for it Learn how knowledge champions empower confident and consistent employees with ScreenSteps and Find & Follow. ![Bank employee in branch](https://www.screensteps.com/hs-fs/hubfs/Q1.png?width=600&name=Q1.png) ## Featured Customer Story ### [![Woman working at credit union](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/Featured%20Story/Image.png?width=1200&height=602&name=Image.png)](https://www.screensteps.com/case-studies/hfsfcu-teller-training?hsLang=en) ### [How HFS Federal Credit Union Cut Teller Training Time from 6+ Months to Just a Few Days](https://www.screensteps.com/case-studies/hfsfcu-teller-training?hsLang=en) Learn how HFS Federal Credit Union cut teller training time from months to days using step-by-step guides, the ScreenSteps Sidekick browser extension, and Find & Follow Training. ![Credit_Union](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Credit_Union.svg) ![Faster_Training](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Faster_Training.svg) ![Better_Service](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Better_Service.svg) ![Employee_Performance](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Employee_Performance.svg) ## All Customer Stories [![woman working on computer](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/Image-9.png?width=770&height=481&name=Image-9.png)](https://www.screensteps.com/case-studies/james-scott-farrin-paralegal-training?hsLang=en) #### [Law Firm Builds Mock Case Training Program They Once Thought Was Impossible](https://www.screensteps.com/case-studies/james-scott-farrin-paralegal-training?hsLang=en) Learn how one of North Carolina's largest personal injury law firms built a repeatable training that gets new paralegals handling cases in two weeks. ![Faster_Training](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Faster_Training.svg) ![Better_Service](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Better_Service.svg) [![Employee working happily](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/Image-4.png?width=770&height=481&name=Image-4.png)](https://www.screensteps.com/case-studies/fort-community-credit-union?hsLang=en) #### [FCCU Eliminates Tribal Knowledge At 5 Branches With Trusted SOPs](https://www.screensteps.com/case-studies/fort-community-credit-union?hsLang=en) Learn how Fort Community Credit Union ensures consistent service with trusted answers staff can find and follow.  ![Credit_Union](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Credit_Union.svg) ![Better_Service](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Better_Service.svg) [![Woman working at credit union](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/Image-25.png?width=770&height=481&name=Image-25.png)](https://www.screensteps.com/case-studies/gpfcu-consistency?hsLang=en) #### [Great Plains FCU Standardizes Operations Across 10 Branches](https://www.screensteps.com/case-studies/gpfcu-consistency?hsLang=en) How Great Plains Federal Credit Union aligned processes across 10 branches and supported ongoing change. ![Credit_Union](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Credit_Union.svg) ![Better_Service](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Better_Service.svg) [![Older woman working on computer](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/Image-5.png?width=770&height=481&name=Image-5.png)](https://www.screensteps.com/case-studies/gpfcu-succession-planning?hsLang=en) #### [Capturing 20 Years of Knowledge Before Retirement](https://www.screensteps.com/case-studies/gpfcu-succession-planning?hsLang=en) Great Plains FCU avoided losing decades of critical knowledge by documenting systems and context. ![Credit_Union](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Credit_Union.svg) ![Centralized_Documentation](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Centralized_Documentation.svg) [![Woman contact center agent on a call](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/Image-23.png?width=770&height=481&name=Image-23.png)](https://www.screensteps.com/case-studies/reinventing-customer-support?hsLang=en) #### [Utilities Company Reduces Escalations from 80% to 10%](https://www.screensteps.com/case-studies/reinventing-customer-support?hsLang=en) Learn how this public utility cut escalations from 80% to 10%, improved training, and boosted retention. ![Call_Center](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Call_Center.svg) ![Better_Service](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Better_Service.svg) [![Woman working on computer](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/Image-26.png?width=770&height=481&name=Image-26.png)](https://www.screensteps.com/case-studies/gpfcu-launch?hsLang=en) #### [Driving ScreenSteps Adoption with March Madness Launch](https://www.screensteps.com/case-studies/gpfcu-launch?hsLang=en) How Great Plains FCU used daily challenges to turn their ScreenSteps launch into lasting adoption. ![Credit_Union](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Credit_Union.svg) ![Software-Implementation](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Software-Implementation.svg) [![Man working at computer](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-12.png?width=770&height=481&name=ScreenSteps-Success-Story-12.png)](https://www.screensteps.com/case-studies/fergus-federal-credit-union?hsLang=en) #### [Fergus FCU Makes Policies Easier to Find, Apply, and Defend](https://www.screensteps.com/case-studies/fergus-federal-credit-union?hsLang=en) How FFCU created policy transparency to support staff, strengthen compliance, and defend procedures. ![Credit_Union](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Credit_Union.svg) ![Centralized_Documentation](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Centralized_Documentation.svg) [![JDCU Answers](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-2.png?width=770&height=481&name=ScreenSteps-Success-Story-2.png)](https://www.screensteps.com/case-studies/jdcu?hsLang=en) #### [Jeanne D’Arc Credit Union Built a JDCU Google for Trusted Answers](https://www.screensteps.com/case-studies/jdcu?hsLang=en) Learn how JDCU empowers consistent staff across its branches and contact center with a trusted knowledge hub. ![Credit_Union](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Credit_Union.svg) ![Employee_Performance](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Employee_Performance.svg) [![ScreenSteps-Success-Story-9](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-9.png?width=770&height=481&name=ScreenSteps-Success-Story-9.png)](https://www.screensteps.com/case-studies/acclaim-federal-credit-union?hsLang=en) #### [Acclaim FCU’s Fast Track to Trusted Knowledge for New Branch](https://www.screensteps.com/case-studies/acclaim-federal-credit-union?hsLang=en) Acclaim Credit Union built a trusted knowledge base in weeks, so new hires are confident for the new branch. ![Credit_Union](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Credit_Union.svg) ![Employee_Training](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Employee_Training.svg) [![ScreenSteps-Success-Story-8](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-8.png?width=770&height=481&name=ScreenSteps-Success-Story-8.png)](https://www.screensteps.com/case-studies/wichita-fcu?hsLang=en) #### [Wichita FCU Gamifies ScreenSteps for Immediate Teller Impact](https://www.screensteps.com/case-studies/wichita-fcu?hsLang=en) What started as a contest quickly built lasting habits, delivering more consistent service. ![Credit_Union](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Credit_Union.svg) ![Employee_Performance](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Employee_Performance.svg)   [![ScreenSteps-Success-Story-5](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-5.png?width=770&height=481&name=ScreenSteps-Success-Story-5.png)](https://www.screensteps.com/case-studies/high-plains-farm-credit?hsLang=en) #### [High Plains Farm Credit Trains New Hires in Days](https://www.screensteps.com/case-studies/high-plains-farm-credit?hsLang=en) See how this Farm Credit reduced training bottlenecks and empowered confident new hires. ![Farm Credit Association](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Farm%20Credit%20Association.svg) ![Employee_Training](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Employee_Training.svg)   [![ScreenSteps-Success-Story-3](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-3.png?width=770&height=481&name=ScreenSteps-Success-Story-3.png)](https://www.screensteps.com/case-studies/desert-rivers-credit-union?hsLang=en) #### [Credit Union Supports New Loan Officers With Guided Workflows](https://www.screensteps.com/case-studies/desert-rivers-credit-union?hsLang=en) Learn how Desert Rivers Credit Union used loan execution workflows to empower independent new hires. ![Credit_Union](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Credit_Union.svg) ![Employee_Training](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Employee_Training.svg)   [![ScreenSteps-Success-Story-1](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-1.png?width=770&height=481&name=ScreenSteps-Success-Story-1.png)](https://www.screensteps.com/case-studies/farm-credit-virginas?hsLang=en) #### [Farm Credit Deploys Fiserv With Guided Knowledge](https://www.screensteps.com/case-studies/farm-credit-virginas?hsLang=en) Learn how Farm Credit of the Virginias leveraged ScreenSteps to prepare for tech transformations. ![Farm Credit Association](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Farm%20Credit%20Association.svg) ![Employee_Training](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Employee_Training.svg)   [![ScreenSteps-Success-Story-4](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-4.png?width=770&height=481&name=ScreenSteps-Success-Story-4.png)](https://www.screensteps.com/case-studies/mafcu?hsLang=en) #### [MAFCU Creates Over 700 Digital Guides in Weeks](https://www.screensteps.com/case-studies/mafcu?hsLang=en) How Mid-Atlantic Federal Credit Union Built & Launched a Complete Knowledge Ops Solution for their staff. ![Credit_Union](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Credit_Union.svg) ![Rapid_Authoring](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Rapid_Authoring.svg)   [![ScreenSteps-Success-Story-7](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-7.png?width=770&height=481&name=ScreenSteps-Success-Story-7.png)](https://www.screensteps.com/case-studies/glass-retailer-salesforce-rollout?hsLang=en) #### [Salesforce Rollout With Find & Follow - 4,500 Questions Deflected](https://www.screensteps.com/case-studies/glass-retailer-salesforce-rollout?hsLang=en) Learn how this company rolled out Salesforce to 250 employees with Find & Follow training.  ![Badge (7)](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Badge%20(7).svg) ![Salesforce_Rollout](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Salesforce_Rollout.svg)   [![ScreenSteps-Success-Story-10](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-10.png?width=770&height=481&name=ScreenSteps-Success-Story-10.png)](https://www.screensteps.com/case-studies/90-service-levels-in-120-days?hsLang=en) #### [New Contact Center Achieves 90% Service Levels in 120 Day Launch](https://www.screensteps.com/case-studies/90-service-levels-in-120-days?hsLang=en) Learn how Baxter Healthcare used Find & Follow to successfully new contact center in 120 days.  ![Contact_Center](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Contact_Center.svg) ![Employee_Training](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Employee_Training.svg)   [![ScreenSteps-Success-Story-8](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-8.png?width=770&height=481&name=ScreenSteps-Success-Story-8.png)](https://www.screensteps.com/case-studies/contact-center-saves-millions-with-call-flows?hsLang=en) #### [Fortune-500 Contact Center Saves Millions With Consistent Call Flows](https://www.screensteps.com/case-studies/contact-center-saves-millions-with-call-flows?hsLang=en) See how this contact center used call flows to create interactive guides, giving their reps the consistency they needed. ![Contact_Center](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Contact_Center.svg) ![Savings](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Savings.svg)   [![ScreenSteps-Success-Story-11](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-11.png?width=770&height=481&name=ScreenSteps-Success-Story-11.png)](https://www.screensteps.com/case-studies/pjcc-salesforce-rollout?hsLang=en) #### [Nonprofit Rolls Out Custom Salesforce to 200+ Employees](https://www.screensteps.com/case-studies/pjcc-salesforce-rollout?hsLang=en) How this community center used Find & Follow to roll out a custom Salesforce instance to 200 employees.  ![Nonprofit](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Nonprofit.svg) ![Salesforce_Rollout](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Salesforce_Rollout.svg)   [![ScreenSteps-Success-Story-2](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-2.png?width=770&height=481&name=ScreenSteps-Success-Story-2.png)](https://www.screensteps.com/case-studies/connectfirst?hsLang=en) #### [Credit Union Centralizes Docs For Seamless Merger](https://www.screensteps.com/case-studies/connectfirst?hsLang=en) connectFirst was merging four credit unions and needed a way to organize all of their documents in one location. ![Credit_Union](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Credit_Union.svg) ![Centralized_Documentation](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Centralized_Documentation.svg)   [![ScreenSteps-Success-Story-10](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-10.png?width=770&height=481&name=ScreenSteps-Success-Story-10.png)](https://www.screensteps.com/case-studies/technical-call-center-trains-new-agents-faster?hsLang=en) #### [Call Center Trains New Agents 87% Faster With Find & Follow Training](https://www.screensteps.com/case-studies/technical-call-center-trains-new-agents-faster?hsLang=en) Explore how this B2B technical helpdesk center improved first-call resolutions, agent training, and client onboarding. ![Contact_Center](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Contact_Center.svg) ![Faster_Training](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Faster_Training.svg)   [![ScreenSteps-Success-Story-3](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-3.png?width=770&height=481&name=ScreenSteps-Success-Story-3.png)](https://www.screensteps.com/case-studies/cloudbeds?hsLang=en) #### [Cloudbeds' Docs Achieves 95% Customer Satisfaction Scores](https://www.screensteps.com/case-studies/cloudbeds?hsLang=en) Learn how Cloudbeds used ScreenSteps to create findable, followable, and scannable documentation. ![Badge (3)](https://www.screensteps.com/hubfs/Badge%20(3).svg) ![Badge (4)](https://www.screensteps.com/hubfs/Badge%20(4).svg)   [![ScreenSteps-Success-Story-8](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-8.png?width=770&height=481&name=ScreenSteps-Success-Story-8.png)](https://www.screensteps.com/case-studies/contact-center-remote-training?hsLang=en) #### [Contact Center Saves Time & Money with Remote Learning](https://www.screensteps.com/case-studies/contact-center-remote-training?hsLang=en) See how this contact center used ScreenSteps to reduce onboarding from 18 months to 6 weeks. ![Contact_Center](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Contact_Center.svg) ![Employee_Performance](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Employee_Performance.svg)   [![ScreenSteps-Success-Story-8](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-8.png?width=770&height=481&name=ScreenSteps-Success-Story-8.png)](https://www.screensteps.com/case-studies/contact-center?hsLang=en) #### [Contact Center Cuts Employee Training Time By 75%](https://www.screensteps.com/case-studies/contact-center?hsLang=en) How this BPO used the ScreenSteps to cut Time-to-Proficiency from 60 days to just 15 days. ![Contact_Center](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Contact_Center.svg) ![Faster_Training](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Faster_Training.svg)   [![ScreenSteps-Success-Story-6](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-6.png?width=770&height=481&name=ScreenSteps-Success-Story-6.png)](https://www.screensteps.com/case-studies/cushman-wakefield?hsLang=en) #### [Cushman & Wakefield Leaves Sharepoint for ScreenSteps](https://www.screensteps.com/case-studies/cushman-wakefield?hsLang=en) Cushman & Wakefield uses ScreenSteps for faster authoring and better knowledge sharing. ![Real_Estate](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Real_Estate.svg) ![Rapid_Authoring](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Rapid_Authoring.svg)   [![ScreenSteps-Success-Story-11](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-11.png?width=770&height=481&name=ScreenSteps-Success-Story-11.png)](https://www.screensteps.com/case-studies/multimillion-dollar-manufacturing-company-crm-adoption?hsLang=en) #### [Manufacturing Company Achieves 99% CRM Adoption Before Launch](https://www.screensteps.com/case-studies/multimillion-dollar-manufacturing-company-crm-adoption?hsLang=en) How they used ScreenSteps to enable reps to hit the ground running and start problem-solving from day one. ![Sales_Team](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Sales_Team.svg) ![Salesforce_Rollout](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Salesforce_Rollout.svg)   [![ScreenSteps-Success-Story-1](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-1.png?width=770&height=481&name=ScreenSteps-Success-Story-1.png)](https://www.screensteps.com/case-studies/advanced-tech?hsLang=en) #### [ATS Self-Served Over 8,000 Employee Questions In A Year](https://www.screensteps.com/case-studies/advanced-tech?hsLang=en) Advanced Tech uses ScreenSteps to roll out new software, deflecting thousands of help tickets. ![Industrial](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Industrial.svg) ![Software-Implementation](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Software-Implementation.svg)   [![ScreenSteps-Success-Story-12](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-12.png?width=770&height=481&name=ScreenSteps-Success-Story-12.png)](https://www.screensteps.com/case-studies/byu-idaho?hsLang=en) #### [BYU–Idaho Creates 4x The Docs In 1/4 Of The Time](https://www.screensteps.com/case-studies/byu-idaho?hsLang=en) BYU-Idaho uses ScreenSteps to quickly author findable, followable, and scannable digital guides. ![Higher_Ed](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Higher_Ed.svg) ![Rapid_Authoring](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Rapid_Authoring.svg)   [![ScreenSteps-Success-Story-5](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-5.png?width=770&height=481&name=ScreenSteps-Success-Story-5.png)](https://www.screensteps.com/case-studies/sbctc?hsLang=en) #### [Board Trains Thousands Across 34 Colleges With One Platform](https://www.screensteps.com/case-studies/sbctc?hsLang=en) Learn how the Washington State Board uses ScreenSteps to roll out new software to their campuses. ![Higher_Ed](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Higher_Ed.svg) ![Software-Implementation](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Software-Implementation.svg)   [![ScreenSteps-Success-Story-4](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/ScreenSteps-Success-Story-4.png?width=770&height=481&name=ScreenSteps-Success-Story-4.png)](https://www.screensteps.com/case-studies/rcgp?hsLang=en) #### [Salesforce Rollout to 200 Users in One Week](https://www.screensteps.com/case-studies/rcgp?hsLang=en) This organization had to train 200 Employees who were spread across the United Kingdom...in one week. ![Higher_Ed](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Higher_Ed.svg) ![Salesforce_Rollout](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Icons/Salesforce_Rollout.svg)   [![Image-8](https://www.screensteps.com/hs-fs/hubfs/2025/ScreenSteps%20Success%20Stories/Image-8.png?width=770&height=481&name=Image-8.png)](https://www.screensteps.com/case-studies/james-scott-farrin-paralegal-training?hsLang=en) #### [How James Scott Farrin Built an Impossible Training Program](https://www.screensteps.com/case-studies/james-scott-farrin-paralegal-training?hsLang=en) This law firm built a repeatable mock case training experience that gets new paralegals handling real cases confidently and independently by their second week. [Learn More icon-arrow-right-2 ](https://www.impactbnd.com/) - Demo Demo ![Man working on computer](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Homepage/Image-CTA-Homepage.png?width=500&name=Image-CTA-Homepage.png) ## Boost training & performance with a knowledge ops solution Stop wasting time with clunky, outdated, and ineffective authoring tools. Create a knowledge base that your employees will actually enjoy using. [Schedule a ScreenSteps Demo icon-arrow-right-2 ](https://www.screensteps.com/demo?hsLang=en) ![Man working on computer](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Homepage/Image-CTA-Homepage.png?width=500&name=Image-CTA-Homepage.png) left-chevron-2 left-chevron-2 copy ## Boost training & performance with a knowledge ops solution Stop wasting time with clunky, outdated, and ineffective authoring tools. Create a knowledge base that your employees will actually enjoy using. 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