Analytics so you can better support your employees
Congratulations! You’ve taken a big step into integrating a knowledge base into your company. Now, how are you supposed to know it is working?
Don’t let your knowledge base sit gathering dust. Our analytics provide straightforward insight into how your employees are using ScreenSteps: what content is being used, who’s searching for it, and what terms employees are searching for and not finding. These insights help you update and create content to fill in the blank spaces where the answers are needed.