Send announcements and notices directly to ScreenSteps end-users so users are always up-to-date.
Procedures and policies are changing at an increasingly rapid pace. Ensure your customer-facing employees are aware of these changes in real-time.
ScreenSteps notifications allow you to push important updates to users directly in the platform, rather than via email, Slack, or Teams, where information is easily lost. This gives you an organized view of changes and the chronological change log.
Track who views your notifications with "User Acknowledgements." It helps you hold your team accountable and ensures your organization is compliant.
Choose between notices or announcements to send the right notification to your users based on priority and desired outcomes.
Send updates and changes that require user acknowledgement for complete accountability.
Perfect for company-wide updates that don’t require action from your end-users.
Ensuring your users are using the most up-to-date policies and procedures can be difficult, especially in environments with quick changes and required compliance.
Notices allow admins to send notifications to users that require individual users to acknowledge they have seen the message.
Easily send, monitor, track, and resend acknowledgements from one central hub.
Announcements allow you to send company-wide updates and notifications that do not require actions or acknowledgement from your users.
This allows admins to quickly and easily send important announcements that won't get lost in a user's inbox or Slack thread. Users have one, easy-to-find location for all important announcements.
“With ScreenSteps, new agents don’t seem to have any calls that they shudder with. They feel confident handling any type of call within the first 15 days of being hired (even the more involved calls), and by day 45 they are pretty much experts.”
“One of the biggest sellers was searchability for the end-users. In the old system, not being able to find something was a huge delay in work. We didn’t quantify how much time was lost, but we knew it was slowing the process down. So searchability and bringing everything into one place was the top priority when starting.”
Gretchen Fulmer | Instructional Designer | WA State Board for Community and Technical Colleges
“We get a lot of good comments about our documentation. People love and appreciate when they can see a scenario that they're trying to figure it out and it's literally stepping them right through it. Overall, we have really good scores and we usually keep our customer satisfaction above 95%.”
Wave goodbye to PDF files and Word docs. Move your business forward with a knowledge base that keeps you organized and efficient.