Set up automated reminders for you or a team member to review and verify article information
When you have hundreds of resource articles, keeping track of each article can be difficult. Especially, when those articles are changing and evolving regularly. Ensuring accuracy and accountability is critical to building and maintaining a trustworthy knowledge base for your employees.
With content certifications, you are prompted to review and certify that specific articles, guides, checklists, and workflows are up to date.
Then, you can assign automated reminders to review articles so that your information never gets outdated.
Policies, procedures, and processes are changing all the time. Put a system in place that allows you and your team to stay organized and proactive with your knowledge articles.
Assign process owners
Set up alerts
Search and filter
View certification history
Accountability and organization are key to maintaining a trustworthy knowledge base. Each article in your knowledge base should have an owner, responsible for certifying the accuracy of the information and updating the information as processes change.
With content certifications in ScreenSteps, easily assign a process owner to each article. These process owners will be the only ones who can certify a specific article, ensuring that all of your information is accurate.
In modern businesses, policies and processes evolve all the time. That's why it's important to regularly review and certify that the information in each article is accurate and up to date.
With content certifications, you can easily set up reoccurring alerts for process owners. These alerts can be set up for any timeframe that makes sense for your business. From the user's perspective, they'll be able to clearly see the last time an article was certified, when it is next due for certification, and who the process owner is.
As a manager or content owner, it may be helpful to search and filter all of your articles based on their certification status. Maybe you're looking for all articles that are due for review. Or, you want all articles assigned to a specific team member.
In ScreenSteps, we make it easy to search and apply filters based on a number of certification factors. This keeps you organized and running efficiently and effectively.
Sometimes you need to know where you've been in order to move forward.
Within each article, ScreenSteps keeps a record of each article's certification, who certified them, and what the article looked like when it was certified.
This allows for complete transparency and accountability and can be extremely helpful during reviews and audits.
Make your migration to ScreenSteps easier. Our support team can help you develop a strategy for creating, certifying, and maintaining your content.
“The fact that you have so many features at your fingertips and the fact that you can actually USE all them, make ScreenSteps the best product on the market for training. We've loved it here and it has brought us much better results than what we were doing beforehand. It's a great product with a great customer service department and they keep delivering value.”
“With ScreenSteps, new agents don’t seem to have any calls that they shudder with. They feel confident handling any type of call within the first 15 days of being hired (even the more involved calls), and by day 45 they are pretty much experts.”
“It's hard to decide if I like the software or the support best. Response times are fast, and only take one request. In one word — superb.”
Stop wasting time with clunky, outdated, and ineffective authoring tools. Create a knowledge base that your employees will actually enjoy using.