Knowledge Ops Solution for Credit Unions
Reduce questions, mistakes, and training time with a knowledge base software & performance support framework built for the modern credit union.
It's time to say goodbye to the days of binders, memorization, and tribal knowledge. 👋
ScreenSteps is a knowledge ops solution that arms your credit union with the technology, frameworks, and habits needed to support member-facing employees. The results? Faster onboarding, fewer mistakes, and a better member experience.
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Technology
Create a centralized knowledge hub with digital guides, job aids, and training resources.
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Framework
Onboard & retain confident employees with a better way to work & train.
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Habits
You're not alone. Guarantee success with one-on-one knowledge coaching & workshops.
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To drive real employee confidence, performance, and onboarding improvements, you have to change how your credit union thinks about and transfers knowledge to employees.
The Find & Follow Framework removes the need for employee memorization and eliminates the reliance on tribal knowledge.
We would never leave you on your own! You’ll have questions — we have answers. When you implement ScreenSteps, you will have experts and resources to support you from initial implementation to ongoing success.
“ScreenSteps has been an invaluable tool for ViaCU, streamlining all our information into one easy-to-use database. Jonathan and his team have been incredibly helpful throughout the process, making it simple to create articles and increase efficiency.”
“ScreenSteps has been an invaluable tool for ViaCU, streamlining all our information into one easy-to-use database. Jonathan and his team have been incredibly helpful throughout the process, making it simple to create articles and increase efficiency.”
“This platform has been a real game-changer in transforming the way we create and consume information to support our employees with growing their expertise and know-how to create a remarkable member experience.”
“This platform has been a real game-changer in transforming the way we create and consume information to support our employees with growing their expertise and know-how to create a remarkable member experience.”
“Working with ScreenSteps has truly been an amazing experience. I appreciate the variety of features available for creating Articles, such as tips, warnings, and alerts, which help highlight important information for users.”
“Working with ScreenSteps has truly been an amazing experience. I appreciate the variety of features available for creating Articles, such as tips, warnings, and alerts, which help highlight important information for users.”
Hiring and retaining employees at a credit union can be challenging. What needs to change to encourage new hires to stay?
How do you provide a more consistent member experience at your credit union? Learn two key approaches for a more consistent experience.
How exactly does ScreenSteps help credit unions? Watch the 3-minute video for 3 ways ScreenSteps helps improve knowledge transfer at credit unions.
