--- title: Articles by ScreenSteps --- [![ScreenSteps](https://www.screensteps.com/hs-fs/hubfs/screensteps-logo.png?width=140&height=38&name=screensteps-logo.png "ScreenSteps")](https://www.screensteps.com) [![Get a Demo](https://no-cache.hubspot.com/cta/default/120141/94772433-12fa-4134-b1c5-d28ddf5f0477.png)](https://cta-redirect.hubspot.com/cta/redirect/120141/94772433-12fa-4134-b1c5-d28ddf5f0477) [![Sign In](https://no-cache.hubspot.com/cta/default/120141/76a1c9b9-594b-448e-a18d-dae92418bafc.png)](https://cta-redirect.hubspot.com/cta/redirect/120141/76a1c9b9-594b-448e-a18d-dae92418bafc) ### ScreenSteps Articles ### All Posts ## [ScreenSteps is Now Available (in Beta)!!!](https://www.screensteps.com/articles/screensteps-is-now-available-in-beta) ## [3 Questions that Help You Achieve Better Outcomes](https://www.screensteps.com/articles/3-questions-for-better-outcomes) ## [New in ScreenSteps- Improved Widget and User Group Reports](https://www.screensteps.com/articles/new-in-screensteps-improved-widget-and-user-group-reports) ## [Improving Employee Training by Integrating Instructor-Led, E-Learning and Knowledge Bases/Job Aids](https://www.screensteps.com/articles/improving-employee-training-by-integrating-instructor-led-e-learning-and-knowledge-bases/job-aids) ## [Does Your Business Need Better Training or Something Better than Training?](https://www.screensteps.com/articles/does-your-business-need-better-training-something-better-than-training) ## [What are the Benefits of Performance Enablement vs. Employee Training?](https://www.screensteps.com/articles/what-are-the-benefits-of-performance-enablement-vs-employee-training) ## [Sending a Comment Out to All Incidents Attached to a Zendesk Problem Ticket](https://www.screensteps.com/articles/zendesk-send-comment-to-incidents) ## [Problems and Incidents in Zendesk](https://www.screensteps.com/articles/problems-and-incidents-in-zendesk) ## [Using Zendesk Triggers and Automations to train new agents](https://www.screensteps.com/articles/using-zendesk-triggers-and-automations-to-train-new-agents) ## [Understanding Zendesk Help Center Viewing Permissions](https://www.screensteps.com/articles/understanding-zendesk-help-center-viewing-permissions) ## [The Zendesk Private Comments App](https://www.screensteps.com/articles/zendesk-private-comments-app) ## [Using Markdown to easily add formatting to your Zendesk Tickets](https://www.screensteps.com/articles/using-markdown-in-zendesk) ## [Using the Zendesk HelpCenter Javascript Object in your Customizations](https://www.screensteps.com/articles/customizing-your-help-center-with-javascript) ## [Zendesk Help Center Javascript Tricks](https://www.screensteps.com/articles/zendesk-help-center-javascript-tricks) ## [How to auto assign a ticket to a specific agent in Zendesk](https://www.screensteps.com/articles/auto-assign-a-ticket-to-a-specific-agent-in-zendesk) ## [Setup a Zendesk Out of Office Ticket Responder](https://www.screensteps.com/articles/zendesk-out-of-office-ticket-responder) ## [Zendesk Keyboard Shortcuts](https://www.screensteps.com/articles/zendesk-keyboard-shortcuts) ## [Build a documentation to-do list in Zendesk (Part 2)](https://www.screensteps.com/articles/build-a-documentation-to-do-list-in-zendesk-part-2) ## [Build a documentation to-do list in Zendesk](https://www.screensteps.com/articles/build-a-documentation-to-do-list-in-zendesk) ## [Creating an "Inbox Zero" view in Zendesk](https://www.screensteps.com/articles/inbox-zero-with-zendesk) ## [Infographic: Zendesk Help Center Organization and Permissions](https://www.screensteps.com/articles/zendesk-hc-infographic) ### Blog Updates #### Subscribe Improve your onboarding, training, and support, with articles delivered right to your inbox ### Subscribe to Email Updates 100% Privacy. No Spam. ### Recent Posts ![ScreenSteps](https://www.screensteps.com/hs-fs/hubfs/screensteps-logo-white.png?width=147&name=screensteps-logo-white.png "ScreenSteps") Blue Mango Learning Systems PO Box 801, McLean, VA 22101 (866) 275-7856