Empower independent employees, agents, and customers with knowledge base software, training and performance frameworks, and consulting services.
When employees don't know how to perform tasks or procedures, teams get stressed out. With the right technology, frameworks, and habits, employees are empowered to easily find and follow the digital guides they need, without assistance or supervision.
Your all-in-one knowledge hub for better employee training and performance.
A framework for developing consistent and independent employees.
One-on-one coaching and workshops to guarantee success.
Trusted by 100,000+ end-users and counting
The key to developing independent, consistent, and confident employees is to create a better way to transfer knowledge from those who "know" to those who "do".
With the right technologies, frameworks, and habits, you can create an environment where consistently accurate information is readily available at all times.
This empowers employees to be more productive with shorter training and less supervision.
Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support.
Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.
Guide employees through your processes and procedures — no matter the complexity — using decision trees, call flows, checklists, and the ScreenSteps browser extension.
Develop a training factory using the Find & Follow Framework that develops agents that are knowledgeable, consistent, and efficient in 30 days or less.
Stop requiring your employees to memorize procedures — instead, have them navigate simple and complex procedures with clear guides.
Allow your trainers to spend time coaching and teaching agents (and less time telling them where to click and what to say).
Banking policies and procedures are complex, regulated, and ever-changing. With ScreenSteps, users have access to the most up-to-date information.
Rated 4.7 out of 5 stars from G2.com Crowd Reviews
With a ScreenSteps knowledge base, your employees or customers can easily find and follow any process within seconds. Think of it like Google for your business.
Rapid authoring tools make creating digital guides, SOPs, checklists, and call flows simple.
User analytics give you insights into which users are using which job aids, empowering you to make data-driven decisions in real-time.
Traditional training practices — such as PowerPoint presentations or trainer demonstrations — are broken. It takes months and leaves employees nervous, inexperienced, and unprepared to work independently.
Find & Follow Training takes memorization out of the equation. Instead, employees only need to remember one thing — how to find the resource they need at the moment they need it.
This develops knowledgeable, consistent, and efficient employees in 30 days or less.
Create a company hub for all things knowledge management with a ScreenSteps knowledge base.
Not ready to talk to someone? No problem. Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in action.
