Empower independent employees, agents, and customers with knowledge base software, training and performance frameworks, and consulting services.
Trusted by 100,000+ end-users and counting
The key to developing independent, consistent, and confident employees is to create a better way to transfer knowledge from those who "know" to those who "do".
With the right technologies, frameworks, and habits, you can create an environment where consistently accurate information is readily available at all times.
This empowers employees to be more productive with shorter training and less supervision.
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With a ScreenSteps knowledge base, your employees or customers can easily find and follow any process within seconds. Think of it like Google for your business.
Rapid authoring tools make creating digital guides, SOPs, checklists, and call flows simple.
User analytics give you insights into which users are using which job aids, empowering you to make data-driven decisions in real-time.
Traditional training practices — such as PowerPoint presentations or trainer demonstrations — are broken. It takes months and leaves employees nervous, inexperienced, and unprepared to work independently.
Find & Follow Training takes memorization out of the equation. Instead, employees only need to remember one thing — how to find the resource they need at the moment they need it.
This develops knowledgeable, consistent, and efficient employees in 30 days or less.
Help end-users know what to do, when to do it, and in which order to perform tasks.
Create standard operating procedures (SOPs) to guide your end-users through tasks and help them avoid making mistakes.
SOPs come in many forms, including job aids, checklists, reference guides, policies, procedures, how-to guides, call center scripts, and more.
Call center agents have a lot of information to learn. Memorization leaves no room for human error.
When agents know which order to ask questions in, it decreases their Average Handle Time. Replicate that efficiency with call center scripts and call flows.
Interactive call flows prompt agents so they know what to say, ask, and do without any memorization.
Sometimes your employees don't know which questions to ask or which guides are available.
With context-sensitive help, you can answer questions before employees have a chance to ask them. The browser extension puts your checklists and procedures right where your employees need them.
They never have to wonder if a guide exists or waste time searching for one. Everything appears on the screen where they are working.
How much time do your most knowledgeable employees spend resolving issues? What if you could replicate their process?
Troubleshooting guides help you gather expert knowledge and put it into step-by-step procedures anyone could follow.
That leads to increased productivity in your organization and reduced burnout of your most experienced people.
Employees have questions — your online searchable knowledge base could have all the answers.
An online searchable knowledge base is like having a personal Google Search that exclusively crawls your knowledge base articles, procedures, call flows, and troubleshooting guides.
That means employees can find the answers they need without having to bother or rely on anyone else.
When you have hundreds of resource articles, keeping track of each article can be difficult. Especially, when those articles are changing and evolving regularly.
Ensuring accuracy and accountability is critical to building and maintaining a trustworthy knowledge base for your employees.
With content certifications, you are prompted to review and certify specific articles are up to date.
Create a company hub for all things knowledge management with a ScreenSteps knowledge base.
Not ready to talk to someone? No problem. Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in action.
Schedule time with a ScreenSteps expert to learn how a knowledge base and training & performance framework can help your organization.