Knowledgable, consistent, and efficient employees in 30 days or less

Integrated knowledge base software and training solution to ensure your team follows the right process, at the right time, every time.

Which type of business are you?

Choose one of the two options below to learn how ScreenSteps can benefit your specific business.

Call center operations and training

Increase QA scores, reduce questions, and improve time to proficiency by building a robust online searchable knowledge base to keep everyone in your call center on the same page.

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Business/IT operations and training

Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. 

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What you can do with a ScreenSteps Knowledge Base

Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance.

Trusted by knowledge management leaders worldwide

Rated 4.7 out of 5 stars from G2.com Crowd Reviews

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When employees don’t need to memorize information, they can follow procedures without getting stuck

Ditch memorization for a modernized approach to employee performance support. By implementing an integrated knowledge base and training solution, your new hires no longer need months to memorize policies and procedures. Instead, they are trained to find and follow procedures in mere weeks.

That means decreases in training times by up to 90%, fewer questions, and fewer mistakes.

How Zero Memorization Works

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18 Pitfalls to Avoid When Scaling Your Call Center or Customer Service Team

This free eBook is your crystal ball into 18 potential pitfalls when scaling your call center or customer service team and how to overcome them.

 

Download The Guide

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How ScreenSteps helps your whole team

Reduce stress with our knowledge base software that helps each member of your team work at peak performance without burnout.

For call center agents 

Reduce stress by guiding your agents through complex calls.

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For employees

Simplify life for your employees with foolproof procedures.

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For content authors

Create help guides 4x faster than you currently are.

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For trainers, directors, and managers

Optimize employee performance, eliminate mistakes, and decrease training costs.

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What our customers are saying

“Our new reps didn’t have any first day jitters because they were using call flows. They were able to handle any call right out of the gate, and after a few weeks, our new reps had metrics that were better than our tenured reps.”

Stephanie Beal | Trainer, Call Center

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“Fifteen agents recently went through training with ScreenSteps and their performance is the BEST that this call center has seen from any new hire training class in the last year.”

Terry | Client Officer, Contact Center

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ScreenSteps gave me such a massive advantage and is part of the reason why I'm in the position I'm in. I am now capable of coming into organizations and completely revamping their training and their processes because I have a secret weapon. No one else can move as fast, no one else can get things done as quickly.”

Colin Slade | VP Customer Success & Services, Cloudbeds

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ScreenSteps helps 100,000+ end users at thousands of organizations (big and small)

Ready to learn more?

Schedule a demo to learn how ScreenSteps can help improve your employee or agent performance today.