Knowledge base software that reduces employee mistakes, questions, and onboarding time

Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process

Which type of business are you?

Choose one of the two options below to learn how ScreenSteps can benefit your specific business.

Call center operations and training

Increase QA scores, reduce questions, and decrease training time by building a robust online searchable knowledge base to keep everyone in your call center on the same page.

Learn More

Business/IT operations and training

Increase productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help. 

Learn More

What you can do with ScreenSteps

Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance.


When employees don’t need to memorize information, they can follow procedures without getting stuck

Ditch memorization for a modernized approach to employee performance support. By implementing a Zero Memorization Performance Support System, your new hires no longer need months to memorize policies and procedures. Instead, they are trained on how to use the knowledge base in mere weeks.

That means decreases in training times by up to 90%, fewer questions, and fewer mistakes.

Discover how Zero Memorization can speed up your employee training while also improving productivity and QA scores.

How Zero Memorization Works


How ScreenSteps helps your whole team

Reduce stress with our knowledge base software that helps each member of your team work at peak performance without burnout.

For call center agents 

Reduce stress by guiding your agents through complex calls.

Learn More

For employees

Simplify life for your employees with foolproof procedures.

Learn More

For content authors

Create help guides 4x faster than you currently are.

Learn More

For trainers, directors, and managers

Optimize employee performance, eliminate mistakes, and decrease training costs.

Learn More

What our customers are saying

“Our new reps didn’t have any first day jitters because they were using call flows. They were able to handle any call right out of the gate, and after a few weeks, our new reps had metrics that were better than our tenured reps.”

Stephanie Beal | Trainer, Call Center

View Success Story

“Fifteen agents recently went through training with ScreenSteps and their performance is the BEST that this call center has seen from any new hire training class in the last year.”

Terry | Client Officer, Contact Center

View Success Story

ScreenSteps gave me such a massive advantage and is part of the reason why I'm in the position I'm in. I am now capable of coming into organizations and completely revamping their training and their processes because I have a secret weapon. No one else can move as fast, no one else can get things done as quickly.”

Colin Slade | VP Customer Success & Services, Cloudbeds

View Success Story

ScreenSteps helps 100,000+ end users at thousands of organizations (big and small)


18 Pitfalls to Avoid When Scaling Your Call Center or Customer Service Team

This eBook is your crystal ball into 18 potential pitfalls that you could face (or may already be facing) when scaling your call center or customer service team.


Download The Guide