Empower independent employees, agents, and customers with knowledge base software, training and performance frameworks, and consulting services.
When employees or customers don't know how to perform policies, procedures, and tasks, teams get stressed out.
This results in wasted time and money answering the same questions and fixing the same mistakes.
The thing is — it's not their fault!
They don't have the right resources they need to do their job the right way.
You need to arm your users with the right technologies, habits, and frameworks to be able to find the information they need within seconds and follow the job aid effortlessly, all without asking a supervisor for help.
With a dedicated knowledge base filled with digital guides and job aids, your users can easily search, find, and follow any process, at any time.
This results in fewer questions, shorter training times, improved metrics, and happier users.
Teams leverage a ScreenSteps knowledge base in three ways to improve employee performance while reducing the amount of training and post-training support.
Centralize all of your job aids in one location. Employees can easily find answers to their questions within seconds with a ScreenSteps knowledge base.
Guide employees through your processes and procedures — no matter the complexity — using decision trees, call flows, checklists, and the ScreenSteps browser extension.
Develop a training factory using the Find & Follow Framework that develops agents that are knowledgeable, consistent, and efficient in 30 days or less.
Stop requiring your employees to memorize procedures — instead, have them navigate simple and complex procedures with clear guides.
Allow your trainers to spend time coaching and teaching agents (and less time telling them where to click and what to say).
Banking policies and procedures are complex, regulated, and ever-changing. With ScreenSteps, users have access to the most up-to-date information.
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With a ScreenSteps knowledge base, your employees or customers can easily find and follow any process within seconds. Think of it like Google for your business.
Rapid authoring tools make creating digital guides, SOPs, checklists, and call flows simple.
User analytics give you insights into which users are using which job aids, empowering you to make data-driven decisions in real-time.
Traditional training practices — such as PowerPoint presentations or trainer demonstrations — are broken. It takes months and leaves employees nervous, inexperienced, and unprepared to work independently.
Find & Follow Training takes memorization out of the equation. Instead, employees only need to remember one thing — how to find the resource they need at the moment they need it.
This develops knowledgeable, consistent, and efficient employees in 30 days or less.
Create a company hub for all things knowledge management with a ScreenSteps knowledge base.
Not ready to talk to someone? No problem. Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in action.
