Integrated knowledge base software and training solution to ensure your team follows the right process, at the right time, every time.
Choose one of the two options below to learn how ScreenSteps can benefit your specific business.
Increase QA scores, reduce questions, and improve time to proficiency by building a robust online searchable knowledge base to keep everyone in your call center on the same page.
Learn MoreIncrease productivity, reduce mistakes, and decrease training time by helping your employees adopt new procedures and handle complex situations without needing additional help.
Learn MoreCapture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance.
Use interactive guides to provide employees with step-by-step instructions that reduce post-training support time by 84%.
Fill and update your knowledge base quickly. Create 4x the documents in ¼ of the time.
Take the guessing out of who is using your articles and how they are being used with analytics.
Rated 4.7 out of 5 stars from G2.com Crowd Reviews
Ditch memorization for a modernized approach to employee performance support. By implementing an integrated knowledge base and training solution, your new hires no longer need months to memorize policies and procedures. Instead, they are trained to find and follow procedures in mere weeks.
That means decreases in training times by up to 90%, fewer questions, and fewer mistakes.
This free eBook is your crystal ball into 18 potential pitfalls when scaling your call center or customer service team and how to overcome them.
Reduce stress with our knowledge base software that helps each member of your team work at peak performance without burnout.
Reduce stress by guiding your agents through complex calls.
Simplify life for your employees with foolproof procedures.
Create help guides 4x faster than you currently are.
Optimize employee performance, eliminate mistakes, and decrease training costs.
“Our new reps didn’t have any first day jitters because they were using call flows. They were able to handle any call right out of the gate, and after a few weeks, our new reps had metrics that were better than our tenured reps.”
Stephanie Beal | Trainer, Call Center
“Fifteen agents recently went through training with ScreenSteps and their performance is the BEST that this call center has seen from any new hire training class in the last year.”
Terry | Client Officer, Contact Center
“ScreenSteps gave me such a massive advantage and is part of the reason why I'm in the position I'm in. I am now capable of coming into organizations and completely revamping their training and their processes because I have a secret weapon. No one else can move as fast, no one else can get things done as quickly.”
Colin Slade | VP Customer Success & Services, Cloudbeds
ScreenSteps helps 100,000+ end users at thousands of organizations (big and small)
Schedule a demo to learn how ScreenSteps can help improve your employee or agent performance today.