Scenario-based training focuses on teaching employees how to handle day-to-day situations by referencing your support resources. This approach reduces the time it takes to train employees and it helps employees be more proficient after the training is over.
The key to success with Scenario Based Training is to focus on teaching users how to help themselves when they don't know what to do vs. trying to help them memorize every bit of information they might need. One customer saw average call handle times drop by 90 seconds after moving from their legacy wiki to ScreenSteps.
Knowledge base usage during training events
Post training support through the knowledge base
The rapid authoring tools in ScreenSteps allow training developers to quickly build out scenario guides and update/adapt them as they receive feedback from scenario participants.
During instructor led sessions, many of our training clients will be updating content and adding new scenarios while the session is going on. This ability to be extremely agile allows them to quicky optimize the guides ensuring successful outcomes.
Decrease total training time from 4 weeks to 10 days
Decrease time to proficiency for new hires from 60 days to 6
Decrease post training follow up support time for 6 weeks to 1 week