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Solution
Platform

Discover the Knowledge Ops Platform difference.

Framework

Learn a new way to work, train, and support employees.

Implementation

Launch confidently with one-on-one support at every step.

All Features

Check out the platform features catalog for quick reference.

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Use Cases
Industries
Contact Centers
Credit Unions
Farm Credits
Banks

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Objectives
Employee Performance
Employee Training
Digital Transformation
Change Management
Internal Operations
Customer Self-Service
Succession Planning

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Resources
Where to Start
What is Knowledge Ops?
What is Find & Follow?
Knowledge Ops Maturity Model
Demo Videos

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All Resources
Weekly Webinars
User Groups
Find & Follow Book
Free Courses
Substack
Learning Center
Blogs
Videos
Guides + eBooks
Partner Program

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Pricing
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Educational webinars for better employee training and performance

Browse our library of upcoming and on-demand webinars to learn strategies for reducing employee questions, mistakes, and onboarding. 

Webinar series

Upcoming webinars

Knowledge Operations in AI

Friday, May 23rd @ 1:00 PM

How to Get Your Knowledge in Order for Successful AI Initiatives

Greg and Jonathan DeVore will dive into what makes AI implementations successful and what you can do to avoid disaster.

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Pontem-ScreenSteps-Webinar

Wednesday, May 28th @ 12:00 PM

How to Turn Change Resistance into Change Resilience

Greg DeVore and Katie Scott discuss how forward-thinking teams successfully navigate digital transformation.

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Masterclass

Friday, May 30th @ 1:00 PM

How to Train Employees 50% Faster With Find & Follow

Discover how Find & Follow Training can help you train, cross-train, and upskill employees up to 50% faster than traditional training methods.

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Turn every employee into an expert with ScreenSteps

Say goodbye to tribal knowledge. Boost employee training, performance, and empowerment with a knowledge ops solution built for the modern team.

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On-demand webinars

ScreenSteps Walkthrough

ScreenSteps Walkthrough with Greg DeVore

Greg DeVore walks through the ScreenSteps Knowledge Ops Platform, showcasing best practices and tips.

AI Knowledge Capture

3 Ways to Capture Complex Procedures Without Typing a Word

Explore tactics to capture, design, and share complex knowledge without requiring experts to type a single word.

Masterclass

Masterclass: How to Build a Knowledge Ops Strategy

Learn how to build a Knowledge Ops Strategy that empowers every employee to work like an expert. 

AI Knowledge Capture

Strategies for Capturing SME Knowledge With AI

Leverage the speed and power of AI to capture knowledge without experts having to type a single word.

Knowledge Ops Platform vs LMS

Knowledge Ops Platform vs Learning Management Systems

Greg and Jonathan explore the differences between a KOP and an LMS, and share advice for when to use each.

Knowledge Operations in AI

Why Your AI Strategy Needs Better Operational Knowledge

Greg and Trevor explore how a Knowledge Ops Strategy helps your organization prepare for successful AI initiatives.

5 Problems a Knowledge Ops Platform Solves

Knowledge Ops Platform vs Knowledge Base Software

Greg highlights five key problems that a Knowledge Ops Platform can solve for your business that a knowledge base cannot. 

Train the Trainer vs Find & Follow

Software Rollouts: Train the Trainer vs Find & Follow

Greg & Jonathan explore what software rollouts look like using Find & Follow compared to Train the Trainer.

Defining Knowledge Operations

Defining What Knowledge Operations Is

We explore Knowledge Ops: what it is, how it's different from other knowledge strategies, and how to implement it. 

3 Benchmarks for Better Knowledge

3 Benchmarks for Better Knowledge Resources

Learn tips and tactics for creating digital guides that employees can find, follow, and scan with ease.

Increase supervisor bandwidth

Increasing Supervisor Bandwidth by 25%

Learn how to turn supervisors from Knowledge Spenders into Knowledge Investors, freeing up at least 25% of their time.

Knowledge Ops Team

Why You Need a Knowledge Operations Team

Learn why businesses need a new org structure—a Knowledge Operations Team—to keep up.

Rolling Out Lattice to Your Team

Find & Follow Example: Rolling Out Lattice To Your Team

 In this 30-minute webinar, Greg walks through how to build a training for the software application Lattice.

Creating Foundational Courses

How to Rollout Software Without a "Lunch and Learn"

Learn how to create foundational courses that remove the need for the Lunch and Learn for any software rollouts.

Beat the knowledge management challenge

Beat the Knowledge Management Challenge

How to build a business case for a knowledge management initiative in your contact center.

Create consistent onboarding

How to Create Consistent Onboarding Your Credit Union

Learn a framework for better new hire training & onboarding at your credit union.

Onboarding at your Financial Institution-1

How to Build an Onboarding Program at Your Financial Institution

Learn a framework for better new hire training & onboarding at your financial institution.

Master Tech Rollouts

Master Technology Rollouts at Your Financial Institution

How to Leverage Micro-Courses and Digital Guides For a Smoother Tech Rollout.

The Case for Find & Follow Org

The Case for Building a Find & Follow Organization

Scale quickly, work efficiently, and offer world-class customer service by modernizing your knowledge operations.

Disagnosis Problems in Onboarding

Diagnosing the Problems in Your New Hire Training Program

Learn how to identify the root causes of your training challenges and receive a roadmap for improvement.

Launch Find & Follow Training

How to Launch and Optimize Your Find & Follow Training Program

Once your new hire training program (and resources) are built, it's time to test and launch.

Extreme Makeover

Extreme Makeover: Digital Guides Edition

Learn how to create digital guides that are findable, followable, and scannable.

Better Planning

Cut Your Training Time in Half with Better Planning

Learn how to run a Find & Follow Workshop for a more efficient training program.

Foundational Courses the Find & Follow Way

Creating Foundational Courses the Find & Follow Way

Learn how to create foundational courses that set your new hires up for success in less time.

Foundational Courses the Find & Follow Way-1

How to Build & Run New Hire Training Practice Activities

Practice activities are a key component of Find & Follow Training and where you should spend 80% of your training time.

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3 Phases to Training Call Center Agents in 30 Days or Less

Learn how to build and run a Find & Follow Training Program that gets new agents up and running in 30 days or less.

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Discover smoother knowledge operations today

Take the headache out of training and employee support with a complete knowledge ops solution.

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