--- title: Knowledge Ops Coaching & Implementation | ScreenSteps description: Launch and implement your ScreenSteps Knowledge Ops Platform with expert support. Learn about ScreenSteps’ implementation process. image: https://www.screensteps.com/hubfs/2024/Website%20Redesign/Coaching%20%2B%20Implementation/C%26I-CTA-Image.png --- ![Coaching-Implementation-Badge](https://www.screensteps.com/hubfs/2025/0625_Implementation-Page/Coaching-Implementation-Badge.svg) # Get up and running fast with expert coaching & support Getting started is easier than you think. Work with the ScreenSteps team to build, test, and launch your Knowledge Ops Platform with ease. [Schedule a ScreenSteps Demo](https://www.screensteps.com/demo?hsLang=en) [Watch Demo Videos](https://www.screensteps.com/access-demo-videos?hsLang=en) [![Jonathan DeVore](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Coaching%20+%20Implementation/What%20is%20F%26F.00_02_47_08.Still001%20(2).png) Watch the video! How ScreenSteps implementation works ](https://www.screensteps.com/hubfs/Coaching%20%26%20Implementation.mp4?hsLang=en) IMPLEMENTATION TIERS ## Whatever level of support your team needs, we're here to help ![https://120141.fs1.hubspotusercontent-na1.net/hubfs/120141/Group-1.svg](https://www.screensteps.com/hubfs/Group-1.svg) ### Accelerated Implementation For teams with some or most procedures already documented (even if it isn't pretty). ![https://120141.fs1.hubspotusercontent-na1.net/hubfs/120141/3-2.svg](https://www.screensteps.com/hubfs/3-2.svg) ### Standard Implementation For teams who are documenting processes and procedures from scratch. ![https://120141.fs1.hubspotusercontent-na1.net/hubfs/120141/Group3.svg](https://www.screensteps.com/hubfs/Group3.svg) ### Self-Serve Implementation For teams who are comfortable building & launching on their own. ## IMPLEMENTATION TIERS Whatever level of support your team needs, we're here to help ##### Accelerated Implementation For teams who want ScreenSteps to do the heavy lifting. ##### Standard Implementation For teams who want help building their Knowledge Ops Platform. ##### Self-Serve Implementation For teams who are comfortable building & launching on their own. ![1-4](https://www.screensteps.com/hubfs/1-4.svg) ![3-2](https://www.screensteps.com/hubfs/3-2.svg) ![2-2](https://www.screensteps.com/hubfs/2-2.svg) IMPLEMENTATION PHASES ## Get immediate impact while building towards total employee independence With a soft launch approach, teams can start seeing a positive impact in as little as one week.  ![Implementation-Phases-Graphic](https://www.screensteps.com/hubfs/2025/0525_Implementation%20Page/Implementation-Phases-Graphic.svg) Fastest Time to Launch ### Accelerated Implementation Need your Knowledge Ops Platform launched yesterday? We'll do the heavy lifting and get your team up and running quick. Best for teams with some or most procedures already documented (even if it isn't pretty). ![Button](https://www.screensteps.com/hubfs/2025/0525_Implementation%20Page/Button.svg) ### Import + optimize existing documentation Using Clarify AI, ScreenSteps imports your existing documentation and transforms it into digital guides that are easy to find and follow. You review for accuracy. ![Button (1)](https://www.screensteps.com/hubfs/2025/0525_Implementation%20Page/Button%20(1).svg) ### ScreenSteps fills in the knowledge gaps Next, the ScreenSteps team will capture and design up to 20 complex procedures using the ScreenSteps Knowledge Ops Platform. Don't worry, we'll coach you along the way, too! ![Button (2)](https://www.screensteps.com/hubfs/2025/0525_Implementation%20Page/Button%20(2).svg) ### Prepare for launch + ongoing optimizations ScreenSteps coaches your SMEs, supervisors, and managers to build new habits and help teams move away from tribal knowledge. One-on-One Coaching ### Standard Implementation Looking for support throughout the process? Get paired up with a ScreenSteps coach for guidance and training at every step. Best for teams who are documenting processes and procedures from scratch. ![Button](https://www.screensteps.com/hubfs/2025/0525_Implementation%20Page/Button.svg) ### Import + optimize existing documentation Using Clarify AI, we start by importing your existing documentation and transforming it into digital guides that are easy to find and follow.  ![Button (1)](https://www.screensteps.com/hubfs/2025/0525_Implementation%20Page/Button%20(1).svg) ### Coaching to fill in the knowledge gaps Next, the ScreenSteps team will hold weekly coaching calls with your team to help capture undocumented knowledge and design findable and followable guides. ![Button (2)](https://www.screensteps.com/hubfs/2025/0525_Implementation%20Page/Button%20(2).svg) ### Prepare for launch + ongoing optimizations ScreenSteps coaches your SMEs, supervisors, and managers to build new habits and help teams move away from tribal knowledge. Most Cost Effective ### Self-Serve Implementation Comfortable launching on your own? We provide resources to turn your team into ScreenSteps superusers.  ![Button](https://www.screensteps.com/hubfs/2025/0525_Implementation%20Page/Button.svg) ### Kick-off call Get an overview of the platform, an introduction to support tools and team, and answers to questions. ![Button (1)](https://www.screensteps.com/hubfs/2025/0525_Implementation%20Page/Button%20(1).svg) ### Self-paced courses Master the fundamentals of the Knowledge Ops Platform with courses for every role and function. ![Button (2)](https://www.screensteps.com/hubfs/2025/0525_Implementation%20Page/Button%20(2).svg) ### Help center access Use our library of digital guides to build, optimize, and launch a successful Knowledge Ops Platform. [Get Started With a Live Demo](https://www.screensteps.com/demo?hsLang=en) ## Discover what a Knowledge Ops Platform can do for your team [Get Started With a Live Demo](https://www.screensteps.com/demo?hsLang=en) Meet the Coaches ## Don't worry, you're in good hands From planning you knowledge roadmap, to designing resources and launching to employees, our team on knowledge experts are here to guide you through every step of the process. ![https://120141.fs1.hubspotusercontent-na1.net/hubfs/120141/2025/0525_Implementation%20Page/Mark-Coach.png](https://www.screensteps.com/hubfs/2025/0525_Implementation%20Page/Mark-Coach.png) #### Mark Higginson Chief Customer Officer ![https://120141.fs1.hubspotusercontent-na1.net/hubfs/120141/2025/0525_Implementation%20Page/Jonathan-Coach.png](https://www.screensteps.com/hubfs/2025/0525_Implementation%20Page/Jonathan-Coach.png) #### Jonathan DeVore Head of Implementations ![https://120141.fs1.hubspotusercontent-na1.net/hubfs/120141/2025/0525_Implementation%20Page/Victoria-Coach.png](https://www.screensteps.com/hubfs/2025/0525_Implementation%20Page/Victoria-Coach.png) #### Victoria Perez Implementation Specialist ![https://120141.fs1.hubspotusercontent-na1.net/hubfs/120141/2025/0525_Implementation%20Page/Brooke-Coach.png](https://www.screensteps.com/hubfs/2025/0525_Implementation%20Page/Brooke-Coach.png) #### Brooke McGavin Implementation Specialist ## Tools to make knowledge capture, design, and maintenance a breeze ScreenSteps is designed to make it easy for teams to quickly capture, share, and manage operational knowledge. ![Knowledge-Capture](https://www.screensteps.com/hubfs/2025/0325_Homepage/Knowledge-Capture.svg) #### [AI knowledge capture →](https://www.screensteps.com/knowledge-ops-solution/platform/authoring-tools?hsLang=en) Get knowledge out of heads and into guides fast with AI and integrated knowledge capture tools. ![Courses-Icon](https://www.screensteps.com/hubfs/2025/0325_Homepage/Courses-Icon.svg) #### [Micro-courses →](https://www.screensteps.com/knowledge-ops-solution/platform/courses?hsLang=en) Train, cross-train, and upskill employees faster with custom courses & learning paths. ![Digital-Guides-Icon](https://www.screensteps.com/hubfs/2025/0325_Homepage/Digital-Guides-Icon.svg) #### [Interactive guides →](https://www.screensteps.com/knowledge-ops-solution/platform/decision-trees?hsLang=en) Share knowledge that accounts for every nuance with articles, checklists, and decision trees. ![Browser-Icon](https://www.screensteps.com/hubfs/2025/0325_Homepage/Browser-Icon.svg) #### [Integrate with any web-app →](https://www.screensteps.com/knowledge-ops-solution/platform/browser-extension?hsLang=en) Deliver knowledge right where employees work with the browser extension, APIs, and integrations. ![Change-Notifications](https://www.screensteps.com/hubfs/2025/0325_Homepage/Change-Notifications.svg) #### [Change notifications →](https://www.screensteps.com/features/notifications?hsLang=en) Keep everyone on the same page with in-app notifications pushed to any user or group. ![Feedback-Loops](https://www.screensteps.com/hubfs/2025/0325_Homepage/Feedback-Loops.svg) #### [Feedback loops →](https://www.screensteps.com/knowledge-ops-solution/platform/feedback-loops?hsLang=en) Optimize and update knowledge with comments, requests, and usage reports. [Explore Knowledge Ops Platform](https://www.screensteps.com/knowledge-ops-solution/platform?hsLang=en) ## Frequently asked questions #### How long does it take to implement ScreenSteps? ScreenSteps implementation timelines can vary based on: 1. How much knowledge needs to be captured and designed. 2. What implementation package is selected. 3. How quickly teams want to launch.  If your organization already has some form of documentation, even if it's not perfect, and is determined to get up and running quickly, we can launch within a few days or weeks.  If you are starting from scratch on documenting procedures, it can take a bit longer. #### How much work is it to implement ScreenSteps? Workload varies based on what knowledge needs to be captured and the complexity of the procedures. The platform has tools, such as the AI Talk to Text Article Builder and rapid authoring tools, to make creating, designing, and maintaining knowledge simpler.  #### Do I need a dedicated team for the project? We recommend having a dedicated owner for the project. This owner does not need to be the sole person creating all of the content for your Knowledge Ops Platform (and we recommend that they are not). It is their job to work with SMEs and contributors to get knowledge out of heads and into digital guides and courses.  #### How much does implementation cost? **Self-Serve Implementation:** Free **Guided Implementation:** $5,000 **Accelerated Implementation:** Varies based on timeline to launch and the amount of resources needed to be created. #### What's the first step to get started with ScreenSteps? The first step is to [book a demo with the ScreenSteps team](https://www.screensteps.com/demo?hsLang=en). In this call, we will discuss your organization's goals and challenges, and show you how the platform can help you.  Next, we will schedule a scoping call. During this meeting, we will dive deeper into your knowledge needs and create a game plan and pricing package that works for your goals.  ## Get Started With a ScreenSteps Demo Schedule a 30-minute demo with the ScreenSteps team to learn how a Knowledge Ops Platform can transform your training and operations. [Get a ScreenSteps Demo icon-arrow-right-2 ](https://www.screensteps.com/demo?hsLang=en) ### Get Started With a ScreenSteps Demo Schedule a 30-minute demo with the ScreenSteps team to learn how a Knowledge Ops Platform can transform your training and operations. [Get a Demo icon-arrow-right-2 ](https://www.screensteps.com/demo?hsLang=en) #### [Watch Platform Videos](https://www.screensteps.com/access-demo-videos?hsLang=en) Explore the Knowledge Ops Platform with our library of 16 platform demo videos. [Watch Now icon-arrow-right-2 ](https://www.screensteps.com/access-demo-videos?hsLang=en) #### [Explore Learning Center](https://www.screensteps.com/learning-center?hsLang=en) Get tips, insights, and best practices for better employee training. [Explore icon-arrow-right-2 ](https://www.screensteps.com/learning-center?hsLang=en)