AI-Powered Knowledge Ops Platform

Your team's answers to every "How do I...?"

Empower confident employees with an AI-powered software designed to capture, design, and share complex knowledge.

Courses-Icon Trusted by 10,000+ Confident Employees

What makes a Knowledge Ops Platform different from other knowledge systems?

Most knowledge management systems are act as a knowledge repository. These work great ... until someone actually needs to apply the information on the job. A Knowledge Ops Platform is designed to empower action by providing resources employees can find, follow, and trust in the moment of need.

AI Knowledge Capture

Get knowledge out of heads with tools designed for fast authoring.

Micro-Courses & Learning Paths

Create custom learning paths for training, onboarding, upskilling, and more.

Dynamic, Interactive Job Aids

Account for every naunce with interactive guides to walk employees through tasks.

Notifications & Feedback Loops

Maintain accuracy and peace of mind with in-app communication loops.

Integrates Into Existing Employee Workflows

Access every article, decision tree, and checklist in any web-based application for easy access in employee workflows.

Join our growing group of trusted customers

Get knowledge out of experts' heads and into digital guides fast

When knowledge is stuck in heads or buried in 50-page Word docs, employees turn to tribal knowledge. Quickly capture essential knowledge with rapid authoring tools.

AI Talk to Text Article Builder

Capture knowledge without typing a single word! Talk through a procedure, and ScreenSteps AI will analyze and organize the information into a clear outline.

AI Outline Generator

Turn word-soups into followable and scannable guides. Upload a lengthy procedure, and ScreenSteps AI will distill the information into a clear outline.

Rapid Screen Capture

Easily capture screenshots to make your digital guides more user-friendly.

Video Record & Upload

Upload or record videos directly in ScreenSteps to create digital guides and courses that deliver engaging learning experiences.

Get knowledge out of experts' heads and into digital guides fast

When knowledge is stuck in heads or buried in 50-page Word docs, employees turn to tribal knowledge. Quickly capture essential knowledge with rapid authoring tools.

AI Talk to Text Article Builder

AI Outline Generator

Rapid Screen Capture

Video Record & Upload

Account for every procedural naunce with dynamic content

Operational knowledge is highly complex. No one can possibly remember every step or click. Create knowledge resources that walk employees through any task, process, or procedure with ease.

Decision Trees (Workflows)

Account for every "If This Then That" scenario with articles that guide employees through different paths based on the situation. It's like a choose your adventure!

Interactive Checklists

Make articles scannable with collapsible checklists. Great for the first use when users need more context and for the 100th time when they just don't want to forget a step.

Standard Reference Articles

Deliver the knowledge your employees need in digital guides that are easy to find, follow, and scan, even while interacting with a member or customer.

Self-Paced Courses

Create scalable and repeatable training programs for new hire onboarding, upskilling, cross-training, and more. Stack courses to create guided Learning Paths.

Drop knowledge right into existing workflows

When knowledge isn't integrated into employee workflows, it won't be used. ScreenSteps enables employees to find and follow resources directly in the tools they're already using.

Browser Extension

Find and follow all of your digital guides from any web-based application with the ScreenSteps Browser Extension.

Smart Search

Create a Google-like search experience to empower employees to find the answer to any question in 5 seconds or less.

Integrations

Integrate your Knowledge Ops Platform with Slack, Teams, Glean, and more to put answers directly at your users' fingertips.

APIs

Publish your digital guides on third-party systems and websites.

Drop knowledge right into existing workflows

When knowledge isn't integrated into employee workflows, it won't be used. ScreenSteps enables employees to find and follow resources directly in the tools they're already using.

Browser Extension

Smart Search

Integrations

APIs

Keep resources accurate with feedback loops and notifications

When users lose trust in knowledge resources, they stop using them. Ensure accuracy and communication with tools designed for knowledge maintenance and optimization.

Comments

Allow users to leave comments on resources for direct feedback and improvement.

Requests

Don't see the knowledge you need? Send a request for a new article directly in-app.

Notifications

Send and track notifications to groups and users so everyone is on the same page.

Certifications

Set reoccuring expirations on articles so they are consistently reviewed and certified for accuracy.

Analytics

Make data-driven decisions with in-depth resource and user analytics.

The ScreenSteps difference

ScreenSteps isn't your grandmother's knowledge base. Here's how the platform compares to other knowledge management tools.

"I LOVE the AI tools for getting knowledge out of my head. What would have probably taken me a month to do, I was able to get done in about a day’s worth of work."

— Mandy Burton
Processing Department Manager, Heritage South Credit Union

"This platform has been a real game-changer in transforming the way we create and transfer knowledge."

— Alaska Delaire
Information Technology Support Specialist, connectFirst Credit Union

"This is the best thing I've invested in for our credit union for the longest time. We needed a way to capture and share processes that employees can find, follow, and trust."

— Shush Mohammed
COO, AdventHealth Credit Union

"Seeing a new loan officer close a loan entirely on their own, with only the help of our ScreenSteps guides, was incredibly exciting!"

— Jill Jones
Director of Branch Operations. Desert Rivers Credit Union

Get Started With a ScreenSteps Demo

Schedule a 30-minute demo with the ScreenSteps team to learn how a Knowledge Ops Platform can transform your training and operations.

Get a Demo

Get Started With a ScreenSteps Demo

Schedule a 30-minute demo with the ScreenSteps team to learn how a Knowledge Ops Platform can transform your training and operations.

Get a Demo

Watch Platform Videos

Explore the Knowledge Ops Platform with our library of 16 platform demo videos.

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