A 3-phase employee training approach to developing knowledgeable, consistent, and efficient employees in 30 days or less.
Traditional training practices, such as PowerPoint presentations or trainer demonstrations, rely on employees memorizing how to do every aspect of their job. Not only does this take months and months, but it develops employees that are nervous, inexperienced, and frankly unprepared to work independently as self-reliant employees.
For supervisors, this results in high-stress environments, with consistent mistakes, frequent questions, long training times, and employees who can't adapt to change quickly or easily.
It doesn't have to be this way! Instead of expecting employees to memorize how to perform each individual task, you just need to:
Taking memorization out of the equation gives your employees the time and space to learn the things that really matter — the big picture.
Employees who go through Find & Follow Training develop into knowledgeable, consistent, and efficient employees in 30 days or less.
Employees focus on truly learning and understanding the most important aspects of their jobs and the company.
Employees know exactly how to find and follow the right process, at the right time, every time.
Employees no longer waste time asking their supervisors how to perform a task or hunting down answers to questions.
Within 30 days of being hired, employees are proficient in their job.
The Find & Follow Training Framework is a 3-phase approach to employee training and performance support.
Employees watch 2-10 minute self-paced courses or presentations focused on a specific aspect of an employee's job (such as billing, or patient scheduling).
Employees are introduced to knowledge base job aids, such as articles, checklists, or troubleshooting guides that they will use to perform specific tasks on the job.
Utilizing the digital guides, employees take on real-life scenarios related to the topic covered in the foundational course.
A new employee going through training will do the following:
A trainer facilitating the training would do the following:
Learn how to implement the Find & Follow Training Framework, and experience less stress, more consistent results, and more agile agents.
Our team will take you through a 5-stage process that will ensure a successful training launch, a repeatable process, and ongoing improvements.
We're committed to helping you develop knowledgeable, consistent, and efficient employees in 30 days or less. Partner with ScreenSteps on any or all of the following solutions to implement a training program that works.
Easily create, find, follow and manage digital guides of all kinds.
Create a game plan for developing your courses and digital guides.
Work with a content coach to create guides that are easy to find and follow.
Work with an optimization coach to ensure your digital guides stay accurate and up-to-date
