Reduce employee questions and mistakes while decreasing training time by up to 90%
Zero Memorization allows employees to perform simple or complex tasks — whether that is while they are on the phone with a customer or working independently on an in-house assignment — without having to memorize any information. Instead of relying on their memories, employees use interactive guides to answer questions, make decisions, and complete procedures.
Faster ramp-up time for new employees.
Reduction in post-training support time.
Reduction in Average Hold Time.
Increase in QA scores.
Remove the repetition from training and replace it with instruction that actually provides employees with the tools they need to work independently.
It’s no secret — training isn’t cheap. And the longer it takes for you to train an employee, the more it costs the company. ScreenSteps allows employees to learn smarter, not harder. This translates to faster ramp up times that decrease training time by up to 90%.
When there is a change in a process or procedure, how do you ensure your whole team has the latest information? With Zero Memorization, the changes are right there in the system where your employees are working. No need for additional training.
When employees don't have to memorize information, they make fewer mistakes. With articles, checklists, prompts, and decision trees that walk your employees through simple or complex processes, your employees no longer have to rely on their memory.
It can be challenging to incorporate new training concepts into companies. To ease the transition, we have coaches available to support your team as you adopt Zero Memorization. Our coaches can help you set realistic goals and ensure that you achieve them.
Say goodbye to old-fashioned training methods and embrace Zero Memorization. Get started with these instructive resources.
