A 3-phase employee training approach to developing knowledgeable, consistent, and efficient employees in 30 days or less.
Traditional training practices, such as PowerPoint presentations or trainer demonstrations, rely on employees memorizing how to do every aspect of their job. Not only does this take months and months, but it develops employees that are nervous, inexperienced, and frankly unprepared to work independently as self-reliant employees.
For supervisors, this results in high-stress environments, with consistent mistakes, frequent questions, long training times, and employees who can't adapt to change quickly or easily.
It doesn't have to be this way! Instead of expecting employees to memorize how to perform each individual task, you just need to:
Taking memorization out of the equation gives your employees the time and space to learn the things that really matter — the big picture.
Here are real metrics from real customers who have gone through Find & Follow Training.
A new employee going through training will do the following:
A trainer facilitating the training would do the following:
Learn how to implement the Find & Follow Training Framework, and experience less stress, more consistent results, and more agile agents.
Our team will take you through a 5-stage process that will ensure a successful training launch, a repeatable process, and ongoing improvements.
During this workshop, your Content Coach will work with your trainers and supervisors to identify what employees will need to know and what they will need to be able to do once they leave training.
This will result in a detailed training plan that will identify what you need to develop in Step 2.
During this phase, your Content Coach meets with your team weekly or bi-weekly to offer guidance and feedback on developing all of your training materials, including:
The Content Coach ensures your team is adopting best practices for writing and formatting content so that employees can easily find and follow the required guide within seconds.
During this phase, your Content Coach ensures your trainers are prepared to facilitate a Find & Follow training session.
You will pilot the training with several agents to increase the comfort level of the trainer, identify missing or unclear guides, and make any needed improvements.
This usually takes between 2-3 weeks.
It's officially time to launch your training program! Employees will walk through the three phases of training (foundation courses, digital guides, & practice activities) for each topic.
Your Content Coach will be available to assist with any questions you run into during training.
As an added option, you can even have your Content Coach facilitate the training for you.
Once you've gone through training with your new employees and had time to evaluate the success, you'll be able to identify areas for optimization using our Content Optimization Services. This will be done through search reports, usage reports, comments, and even call shadowing.
Our content coaches will walk you through a workshop and/or coaching services.
In these webinars, Greg DeVore and Jonathan DeVore (yes, they're brothers) will teach you exactly how to plan, build, and run a Find & Follow Training program in your organization.
Meet with a knowledge management and training expert to discuss your employee training challenges and see if the Find & Follow Framework would be right for your company.