Reduce employee questions and mistakes while decreasing training time by up to 90%
Zero Memorization allows employees to perform simple or complex tasks — whether that is while they are on the phone with a customer or working independently on an in-house assignment — without having to memorize any information. Instead of relying on their memories, employees use interactive guides to answer questions, make decisions, and complete procedures.
Faster ramp-up time for new employees.
Reduction in post-training support time.
Reduction in Average Hold Time.
Increase in QA scores.
Remove the repetition from training and replace it with instruction that actually provides employees with the tools they need to work independently.
Pre-training courses
Scenario-based practice
Post-training support
Save time in face-to-face training by preparing employees with pre-training courses. By introducing basic concepts before training, you free up time in the instructor-led training so that they can focus on high-level instruction. These self-paced courses help new hires show up to instructor-led training already knowing the basics and ready to tackle more advanced topics.
Instead of cramming mountains of information into your employees’ heads, put Zero Memorization into practice. Build confidence by practicing real-world scenarios using your knowledge base to find answers to the questions.
Essentially, you are handing them a toolkit so they will always have the resources to solve their own problems/questions. Employees don't memorize information. They learn to find the information they need, when they need it.
After training, your employees continue to use your guides to handle each situation they come across. They make fewer mistakes and they don't need to be retrained when a process changes — because they haven't memorized the information. All you need to do is update your call flows, procedures, and troubleshooting guides as needed.
It’s no secret — training isn’t cheap. And the longer it takes for you to train an employee, the more it costs the company. ScreenSteps allows employees to learn smarter, not harder. This translates to faster ramp up times that decrease training time by up to 90%.
When there is a change in a process or procedure, how do you ensure your whole team has the latest information? With Zero Memorization, the changes are right there in the system where your employees are working. No need for additional training.
When employees don't have to memorize information, they make fewer mistakes. With articles, checklists, prompts, and decision trees that walk your employees through simple or complex processes, your employees no longer have to rely on their memory.
It can be challenging to incorporate new training concepts into companies. To ease the transition, we have coaches available to support your team as you adopt Zero Memorization. Our coaches can help you set realistic goals and ensure that you achieve them.
In order for Zero Memorization Training to work in your company, you need a few things:
That is why you are provided with software that lets you present complex information in a simplified format and that lets you create it in record time.
Running a Zero Memorization Training event can be a bit different than your typical training session, but it isn't hard to learn. And our coaches can help you get up to speed quickly. We can help with everything from preparing for your event to actually running it alongside you. It all depends on the level of support you need.
Yes. We regularly work with organizations to design and implement a Zero Memorization program.
Fear of fully committing. Some companies are nervous to totally rely on a knowledge base to guide their employees. Others don't want to instruct employees to follow checklists and guides each time they perform a task.
But those that only partially commit to adopting Zero Memorization only see partial improvements. Organizations that fully adopt Zero Memorization see dramatic improvements in QA scores, decreased questions, reduced training time, and lower employee stress.
Not designating someone to "own" the process of enabling all employees to have the information they need, when they need it. This means that there is a single person or team that is responsible for creating and updating content right when it is needed, not 2 weeks later.
The tools in ScreenSteps make it very easy to keep on top of your content creation, but unless one person has this as their primary responsibility, the task may get neglected, and employees will have to fall back to memorizing information again.
This depends on how well organized your processes are currently. If you have all of your procedures well documented, then we can transfer them into ScreenSteps fairly quickly (2-3 weeks based on the volume of content).
But in most cases, the companies we work with discover that they haven't fully documented all of their procedures. Our coaches can work with you to define these processes and document them.
That process can take anywhere between 1 to 3 months depending on the time your team dedicates to the project.
Say goodbye to old-fashioned training methods and embrace Zero Memorization. Get started with these instructive resources.
It’s simple — spend less time and less money training, and see better results while doing it.