Empower independent employees, agents, and customers with knowledge base software, training and performance frameworks, and consulting services.
When employees don't know how to perform tasks or solve problems, teams get stressed out. With the right knowledge base software, frameworks, and habits, your employees are empowered to easily find and follow the digital guides they need, right when they need it, without assistance or supervision.
An all-in-one knowledge hub for better employee performance. Give your employees the tools they need to succeed.
Technology alone won't solve your problems. This framework will change the way your organization uses knowledge.
Become a knowledge champion with one-on-one coaching, workshops, and bootcamps to guarantee success.
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Are you bogged down with shoulder-taps, Slack messages, and fixing employee mistakes? That's what happens when teams still rely on tribal knowledge & messy documentation.
At ScreenSteps, our mission is to help teams leave behind tribal knowledge, once and for all, and transform the way they work and train.
How does it happen? By climbing the Knowledge Ops Maturity Model.
When teams run on tribal knowledge and hard-to-find and hard-to-follow documentation, the whole operation feels chaotic. Everyone is doing things differently, training is hard and takes months, and change feels impossible to manage. It's not enough to just capture and document knowledge. That alone doesn't improve performance.
To really improve your team's training and performance, you need the right tools and frameworks that empowers employees to find & follow the information they need, right when they need it, no matter the complexity.
Create 4x the resources in 1/4 the time. Plus, a variety of formatting options to create digital guides users can follow with ease, even if it's their first time seeing it.
Employees can find and follow the exact digital guide they need in 3 seconds or less, regardless of what screen or channel they're using.
Analytics, feedback, and requests to understand how digital guides are being used and what your employees need for continuous optimizations.
Make and push out adjustments to your articles, guides, and training courses on the fly, without employees missing a beat.
Notify users of changes and updates, and have the peace of mind that they have seen and acknowledged the notifications.
Built in training courses, videos, and digital guides to train new-hires how to do actually do their job, in record time.
Trusted by 100,000+ end-users and counting
Traditional training methods are broken. It takes months and leaves employees nervous, inexperienced, and unprepared to work independently.
Find & Follow Training takes memorization out of the equation. Instead, employees only need to remember one thing — how to find the information they need, right when they need it, a follow the guide.
Teams who use the Find & Follow Framework with a ScreenSteps knowledge base develop employees who can handle any task or solve any problem, regardless of the complexity, in 30 days or less.
Knowledge Ops Success Story
Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in action.
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Don't just take our word for it. Rated 4.7 out of 5 stars from G2.com Crowd Reviews
Allow your trainers to spend time coaching and teaching agents (and less time telling them where to click and what to say).
Banking policies and procedures are complex, regulated, and ever-changing. With ScreenSteps, users have access to the most up-to-date information.
Stop requiring your employees to memorize procedures — instead, have them navigate simple and complex procedures with clear guides.
