Support your campus with trusted answers

Make it easy for students, faculty, and staff to complete campus tasks without confusion or support tickets.

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Trusted guidance, right at your users' fingertips

Universities and colleges run on complex systems, and the people who use them, students, faculty, and staff, often don’t know where to start or what to do. When information is buried in emails or outdated help docs, users get stuck, and your support teams get overwhelmed.

ScreenSteps makes it easy to create and share step-by-step guides that are always up-to-date and easy to find. Whether someone is enrolling in classes, setting up MFA, or learning a new administrative system, they can follow a guide in the moment without sending a help request.

How It Works
From chaos to clarity in days

Putting trusted answers at users' fingertips is easier than you think.
With ScreenSteps, you can be up and running in just a week.

Import + optimize all of your existing, scattered docs

Automatically import and convert existing, scattered documentation into uniform guides that are optimized for search, humans, and AI.
Timeline: 1 day

Fill the gaps with AI-powered authoring tools

Use Clarify AI to quickly get tribal knowledge out of heads and into dynamic guides that walk employees through complex processes.
Timeline: 1 week

Deliver step-by-step guides to employees' fingertips

Put trusted answers at your employees' fingertips with the ScreenSteps knowledge hub, browser extension, and integrations.
Timeline: Ongoing

Optimize overtime for continued accuracy & performance

Leverage analytics, feedback loops, and in-app notifications to ensure your knowledge stays accurate.
Timeline: Ongoing

Bulk Import and Optimization of Documentation

Give your faculty, staff, and students the trusted guidance they need to succeed

Schedule a demo with the ScreenSteps team to learn more.

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The Results

How does ScreenSteps support your staff and students?

When higher ed institutions provide clear, step-by-step guidance, faculty and staff can focus on the college experience.

Fewer support tickets

With trusted guidance, support teams aren't bogged down with questions and mistakes.

Change resilience

Make change management a breeze for staff with notifications and rapid authoring.

User satisfaction

Users are confident with any system or process, keeping them happy and moving forward.

Safer compliance

Ensure users are performing the right steps every time (and confirm with analytics).

Supportive workplace

When staff and faculty have the tools they need to succeed, they are happier and stay longer.

ScreenSteps Platform Features

Create a Google-like experience for your faculty, staff, and students

Unlike SharePoint, click-recording tools, or AI chatbots, ScreenSteps ensures that every guide is findable, followable, and trusted. Here's how.

AI-Powered Knoweldge Capture Tools

Get critical knowledge out of heads, PDFs, and Shared Drives with rapid authoring tools. Apply Find & Follow best practices with AI-powered tools.

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Interactive Digital Guides

Turn complex procedures into clear, step-by-step guides. Account for nuances and decisions with workflows, and never miss a step with interactive checklists.

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ScreenSteps Sidekick

Access your knowledge hub from any web-browser or web-app with the ScreenSteps Sidekick. Integrates directly into employee workflows.

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Article Requests

Missing critical guides or articles? Users can request articles to ensure knowledge gaps are identified and filled quickly.

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Change Notifications & Acknowledgements

Keep your whole team up to date and in the loop with Notifications and Announcements. Require employee acknowledgments so you know who has seen the change.

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Feedback Loops

Keep your knowledge accurate with Feedback Loops, designed to maintain steady communication between authors, admins, and users.

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"Because ScreenSteps is so easy to use, we have more authors contributing to the knowledge base content. And because it's so fast, we are able to create content in 1/4 of the time."

— Arlen Wilcock
Faculty Technology Consultant, BYU-Idaho

"In the old knowledge base, we couldn't find anything and it was a huge delay in work. Before ScreenSteps, people couldn’t find things."

— Gretchen
Instructional Designer, Washington State Board of Community and Technical Colleges

The ScreenSteps Difference

How ScreenSteps compares to the alternatives

ScreenSteps vs Competition, Higher Ed Choices

Customer Success Stories

See how Higher Ed Institutions are thriving with the ScreenSteps platform and framework

BYU–Idaho Creates 4x The Docs In 1/4 Of The Time with ScreenSteps

BYU-Idaho uses ScreenSteps to quickly author findable, followable, and scannable digital guides.

See How

Board Trains Thousands Across 34 Colleges With One Platform

Learn how the Washington State Board uses ScreenSteps to roll out new software to their campuses.