--- title: Employee Training Program & Software | ScreenSteps description: New hire training is challenging. ScreenSteps helps you transfer knowledge to your employees faster and more efficiently, helping new hires leave training feeling confident and ready to work independently. See how the Find & Follow Framework helps you train faster and achieve better results. --- ![](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Badge%20group%20(5).svg) # Employee training software and framework for better performance Combine the benefits of the right software and framework to build a more efficient employee training plan. [Schedule a ScreenSteps Demo](https://www.screensteps.com/demo?hsLang=en) [Watch Demo Videos](https://www.screensteps.com/access-demo-videos?hsLang=en) [![Woman working at computer](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/KOET-Image-1.png?width=1153&name=KOET-Image-1.png) Watch the video! How to Train Faster With ScreenSteps ](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Knowledge%20Ops%20Solution%20for%20Employee%20Training.mp4?hsLang=en) ## Go beyond training — turn every employee into an expert with faster knowledge transfer Traditional training methods don’t work. Long lectures, PowerPoint presentations, and months of shadowing often lead to confused and dependent employees post-training. ScreenSteps is a knowledge ops solution that modernizes training, helping employees feel confident leaving onboarding. The approach relies less on memorization. Instead, it focuses on teaching foundational knowledge and providing actionable resources for on-the-job support. [![Woman working at computer](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/KOET-Image-1.png?width=1153&name=KOET-Image-1.png) Watch the video! How to Train Faster With ScreenSteps ](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Knowledge%20Ops%20Solution%20for%20Employee%20Training.mp4?hsLang=en) ## Real employee training results with ScreenSteps 0% Drop in onboarding time 0% Drop in task time 0% Drop in training expenses 0% Drop in average hold time ## Create employee training & support resources that empower independent employees [![](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Courses-Icon-24.svg) ](https://www.screensteps.com/knowledge-ops-solution/platform/courses?hsLang=en) ### [ Courses ](https://www.screensteps.com/knowledge-ops-solution/platform/courses?hsLang=en) Create text and video courses for transferring foundational knowledge [Explore icon-arrow-right-2 ](https://www.screensteps.com/knowledge-ops-solution/platform/courses?hsLang=en) [![Learning-Paths-Icon-24](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Learning-Paths-Icon-24.svg) ](https://www.screensteps.com/knowledge-ops-solution/platform/courses?hsLang=en) ### [ Learning Paths ](https://www.screensteps.com/knowledge-ops-solution/platform/courses?hsLang=en) Combine courses into Learning Paths for progressive growth [Explore icon-arrow-right-2 ](https://www.screensteps.com/knowledge-ops-solution/platform/courses?hsLang=en) [![Digital-Guides-Icon-24](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Digital-Guides-Icon-24.svg) ](https://www.screensteps.com/features/guides-for-your-employees?hsLang=en) ### [ Interactive Guides ](https://www.screensteps.com/features/guides-for-your-employees?hsLang=en) Checklists, decision trees, and other articles to transfer actionable knowledge [Explore icon-arrow-right-2 ](https://www.screensteps.com/features/guides-for-your-employees?hsLang=en) [![Clarify-AI-Icon-24](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Clarify-AI-Icon-24.svg) ](https://connect.screensteps.com/beta/ai-knowledge-operations?hsLang=en) ### [ Clarify AI ](https://connect.screensteps.com/beta/ai-knowledge-operations?hsLang=en) AI features for creating resources and searching your knowledge ops platform [Explore icon-arrow-right-2 ](https://connect.screensteps.com/beta/ai-knowledge-operations?hsLang=en) [See All Features](https://www.screensteps.com/knowledge-ops-solution/platform?hsLang=en) ## Stop relying on memorization. Training is better with a proven knowledge transfer strategy. ## How ScreenSteps increases efficiency in your employee training strategy ScreenSteps uses a combination of our knowledge ops platform and the Find & Follow Framework to help companies train employees faster and more effectively. ![ScreenSteps Knowledge Ops Platform](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/KOET-Image-2.png?width=1152&height=1027&name=KOET-Image-2.png) Knowledge Ops Platform ### **Centralize all your learning in one, easy-to-access location** A knowledge ops platform is a home for all your company knowledge, including foundational and actionable knowledge.  Your knowledge ops platform **houses all your self-paced courses and digital guides**. That means your employees have access to all your company knowledge at their fingertips. [Explore Knowledge Ops Platform](https://www.screensteps.com/knowledge-ops-solution/platform?hsLang=en) ![ScreenSteps Knowledge Ops Platform](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/KOET-Image-2.png?width=1152&height=1027&name=KOET-Image-2.png) ![Find & Follow Framework](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/KOET-Image-3.png?width=1186&height=1024&name=KOET-Image-3.png) Find & Follow Framework ### Build an employee training program that fits the modern workplace The Find & Follow Framework provides you with a structure to build a training program based on developing independent employees. It does that by: - Helping you determine the best way to deliver knowledge - Building a habit of finding and following digital guides - Emphasizing practicing real-world tasks [Explore the Framework](https://www.screensteps.com/knowledge-ops-solution/find-follow-framework?hsLang=en) ![Find & Follow Framework](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/KOET-Image-3.png?width=1186&height=1024&name=KOET-Image-3.png) ![Rapid Authoring Tools ScreenSteps](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/KOET-Image-4.png?width=1152&height=1024&name=KOET-Image-4.png) Rapid Authoring Tools ### Create resources for in-the-moment learning Following the Find & Follow Framework, you can create courses and digital guides to transfer foundational and actionable knowledge to your employees. You can build findable, followable, and scannable digital guides that make it easy for employees to pull up a guide and complete a task without interrupting their workflow. [See Authoring Tools](https://www.screensteps.com/knowledge-ops-solution/platform/authoring-tools?hsLang=en) ![Rapid Authoring Tools ScreenSteps](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/KOET-Image-4.png?width=1152&height=1024&name=KOET-Image-4.png) ![Employee enjoying work](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/KOET-Image-5.png?width=1186&height=1024&name=KOET-Image-5.png) Better Training Framework ### Provide new hires with real-life experiences before they leave training The Find & Follow Framework helps you create a training curriculum that emphasizes practice activities — and it helps you identify which scenarios are most important to practice. New hires leave training more confident because they have encountered these real-job situations before. [Discover Training Strategies](https://blog.screensteps.com/employee-training-program-find-and-follow-framework?hsLang=en) ![Employee enjoying work](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/KOET-Image-5.png?width=1186&height=1024&name=KOET-Image-5.png) ## Explore how knowledge champions around the world are using ScreenSteps for faster employee training ## [![Faster Training](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Cover%20Images/Image-3-2X.png?width=768&height=480&name=Image-3-2X.png)](https://www.screensteps.com/case-studies/technical-call-center-trains-new-agents-faster?hsLang=en) #### [Call Center Trains New Agents 87% Faster With Find & Follow →](https://www.screensteps.com/case-studies/technical-call-center-trains-new-agents-faster?hsLang=en) ## [![Saved Money](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Cover%20Images/Image-5-2X.png?width=768&height=481&name=Image-5-2X.png)](https://www.screensteps.com/case-studies/contact-center-remote-training?hsLang=en) #### [Fortune-500 Reduces Onboarding from 18 Months to 6 Weeks →](https://www.screensteps.com/case-studies/contact-center-remote-training?hsLang=en) ## [![Fast Working Employee](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Customer%20Stories/General%20Page/Cover%20Images/Image-8-2X.png?width=768&height=481&name=Image-8-2X.png)](https://www.screensteps.com/case-studies/contact-center?hsLang=en) #### [Contact Center Cuts Time-to-Proficiency to 15 Days →](https://www.screensteps.com/case-studies/contact-center?hsLang=en) [Explore All Customer Stories](https://www.screensteps.com/case-studies?hsLang=en) ## What our customers are saying "Our last class of newly-hired reps used ScreenSteps and it was the best our call center has ever seen.” **Terry **Chief Client Officer "It used to take about 60 days before agents felt confident. Now, after only 15 days, new agents can handle any call. It's awesome.” **Stephanie **Call Center Training Manager "These guides are giving me a lot more confidence in using Salesforce and training others on how to use it. And it's giving others confidence in how to use Salesforce” **Lori Bright **Training & Development Manager, Binswanger Glass ## How does Find & Follow compare to traditional training? ![Image](https://cdn2.hubspot.net/hubfs/298890/assets/images/2x1.png) ### Traditional Training Methods --- ![Check icon](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Check%20icon.svg) Dependent on memorization ![Check icon](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Check%20icon.svg) Long lectures, PowerPoints, and passive learning ![Check icon](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Check%20icon.svg) Training takes weeks to months ![Check icon](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Check%20icon.svg) Time to proficiency takes months to years ![Image](https://cdn2.hubspot.net/hubfs/298890/assets/images/2x1.png) ### Find & Follow Methods --- ![Check icon](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Check%20icon.svg) Focus on foundational and actionable knowledge ![Check icon](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Check%20icon.svg) 90% hands-on training ![Check icon](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Check%20icon.svg) Training takes 30 days or less ![Check icon](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Check%20icon.svg) Time to proficiency takes 30 days or less ## How does Find & Follow change your business? #### ![Featured icon](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Featured%20icon.svg) #### Faster training #### ![Featured icon-1](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Featured%20icon-1.svg) #### Better support #### ![Featured icon-2](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Featured%20icon-2.svg) #### Fewer mistakes #### ![Featured icon-4](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Featured%20icon-4.svg) #### Decreased task time #### ![Featured icon-6](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Featured%20icon-6.svg) #### Fewer questions #### ![Featured icon-7](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Featured%20icon-7.svg) #### Less stress #### ![Featured icon-5](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Featured%20icon-5.svg) #### Lower attrition #### ![Featured icon-3](https://www.screensteps.com/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/Featured%20icon-3.svg) #### Increased compliance - Demo Demo ![Happy employee working](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/KOET-Image-7.png?width=500&name=KOET-Image-7.png) ## Cut your employee onboarding time by 50% New hires reach proficiency 50% faster and cross-train in as little as a few hours with Find & Follow Training. [Schedule a ScreenSteps Demo icon-arrow-right-2 ](https://www.screensteps.com/demo?hsLang=en) ![Happy employee working](https://www.screensteps.com/hs-fs/hubfs/2024/Website%20Redesign/Knowledge%20Ops%20Solution%20for%20Employee%20Training/KOET-Image-7.png?width=500&name=KOET-Image-7.png) left-chevron-2 left-chevron-2 copy ## Cut your employee onboarding time by 50% New hires reach proficiency 50% faster and cross-train in as little as a few hours with Find & Follow Training.  [Schedule a ScreenSteps Demo icon-arrow-right-2 ](https://www.screensteps.com/demo?hsLang=en)