Employee training software and framework for better performance

Combine the benefits of the right software and framework to build a more efficient employee training plan.

How to Train Faster With ScreenSteps

Go beyond training — turn every employee into an expert with faster knowledge transfer

Traditional training methods don’t work. Long lectures, PowerPoint presentations, and months of shadowing often lead to confused and dependent employees post-training.

ScreenSteps is a knowledge ops solution that modernizes training, helping employees feel confident leaving onboarding. The approach relies less on memorization. Instead, it focuses on teaching foundational knowledge and providing actionable resources for on-the-job support.

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How to Train Faster With ScreenSteps

Real employee training results with ScreenSteps

Drop in onboarding time

Drop in task time

Drop in training expenses

Drop in average hold time

Create employee training & support resources that empower independent employees

Courses

Create text and video courses for transferring foundational knowledge

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Learning Paths

Combine courses into Learning Paths for progressive growth

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Interactive Guides

Checklists, decision trees, and other articles to transfer actionable knowledge

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Clarify AI

AI features for creating resources and searching your knowledge ops platform

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Stop relying on memorization. Training is better with a proven knowledge transfer strategy.

How ScreenSteps increases efficiency in your employee training strategy

ScreenSteps uses a combination of our knowledge ops platform and the Find & Follow Framework to help companies train employees faster and more effectively.

Knowledge Ops Platform

Centralize all your learning in one, easy-to-access location

A knowledge ops platform is a home for all your company knowledge, including foundational and actionable knowledge.

Your knowledge ops platform houses all your self-paced courses and digital guides. That means your employees have access to all your company knowledge at their fingertips.

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Find & Follow Framework

Build an employee training program that fits the modern workplace

The Find & Follow Framework provides you with a structure to build a training program based on developing independent employees. It does that by:

Helping you determine the best way to deliver knowledge
Building a habit of finding and following digital guides
Emphasizing practicing real-world tasks

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Rapid Authoring Tools

Create resources for in-the-moment learning

Following the Find & Follow Framework, you can create courses and digital guides to transfer foundational and actionable knowledge to your employees.

You can build findable, followable, and scannable digital guides that make it easy for employees to pull up a guide and complete a task without interrupting their workflow.

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Better Training Framework

Provide new hires with real-life experiences before they leave training

The Find & Follow Framework helps you create a training curriculum that emphasizes practice activities — and it helps you identify which scenarios are most important to practice.

New hires leave training more confident because they have encountered these real-job situations before.

Discover Training Strategies

Explore how knowledge champions around the world are using ScreenSteps for faster employee training

Call Center Trains New Agents 87% Faster With Find & Follow →

Fortune-500 Reduces Onboarding from 18 Months to 6 Weeks →

Contact Center Cuts Time-to-Proficiency to 15 Days →

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What our customers are saying

"Our last class of newly-hired reps used ScreenSteps and it was the best our call center has ever seen.”

Terry
Chief Client Officer

"It used to take about 60 days before agents felt confident. Now, after only 15 days, new agents can handle any call. It's awesome.”

Stephanie
Call Center Training Manager

"These guides are giving me a lot more confidence in using Salesforce and training others on how to use it. And it's giving others confidence in how to use Salesforce”

Lori Bright
Training & Development Manager, Binswanger Glass