Find & Follow is a modern framework for employee training and performance support.
Instead of thinking in terms of training and knowledge management, Find & Follow Organizations look at everything through the lens of knowledge operations.
This results in less stress, fewer mistakes, and more independent employees.
Traditional organizations struggle with knowledge transfer. They rely on lectures, PowerPoints, shared drives, and messenger apps to transfer information to employees, who are then required to memorize the information.
As employees inevitably forget the information they've been told, they rely on supervisors and tenured employees to jump in and help. This is what we can tribal knowledge.
In Find & Follow Organizations, employees no longer rely on tribal knowledge and memorization.
Instead, a Find & Follow Organization is focused on centralized knowledge, standardized procedures, and just-in-time digital guides.
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Scale quickly, work efficiently, and offer world-class customer service by modernizing your knowledge operations.
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Because all of your organization's information and knowledge is stored in a centralized, cloud-based knowledge hub, you can implement the Find & Follow Framework in remote, in-person, and hybrid environments.
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The Find & Follow Training Framework can be used in onboarding new hires, cross-training, and other forms of training. It is made up of three phases:
Traditional training methods spend 90% of their time on lectures and PowerPoints and rely heavily on memorization. This results in long training times, mistakes, questions, and bogged-down supervisors.
With the Find & Follow Training Framework, new hires learn the foundational information needed for their job and then use real-life practice scenarios to learn how to find and follow digital guides.
A ScreenSteps knowledge operations platform equips you with the tools to transform into a Find & Follow Organization.
Create self-paced foundational courses (with video) to teach new hires the contextual information they need to do their job.
Create digital guides that are findable, followable, and scannable for employees to use every time.
Create, update, and optimize your knowledge ops platform faster with easy content creation tools.
Implement a consistent way for end-users to provide feedback on what guides need to be updated and what guides need to be created.
The ScreenSteps browser extension means end-users never need to leave the page or application they are working in.
Adapt to change quickly and seamlessly with notifications. Require acknowledgements so you ensure every end-user sees the message.
With this package, we help your team evaluate, create, and optimize your digital guides so that employees can independently complete tasks, answer questions, and solve problems.
Create a training factory that will develop knowledgeable, consistent, and efficient employees in 30 days or less. We help you implement the Find & Follow Training system.
Our fastest implementation package available. Designed for organizations that need a knowledge base and training solution ASAP.
Create a plan for developing your digital guides and training resources with the guidance of a knowledge operations expert.
Work one-on-one with a content coach to become an expert digital guide creator in ScreenSteps.
Work one-on-one with a content optimization coach to ensure your knowledge base stays accurate, up to date, and reliable.
