Knowledge base software for better employee training & performance

Empower independent employees, agents, and customers with knowledge base software, training and performance frameworks, and coaching services.

Stop answering questions and fixing mistakes, and start empowering independent and confident employees

When employees don't know how to perform tasks or solve problems, everyone get stressed out. With the right tools, frameworks, and habits, you can empower employees who feel confident handling any task, no matter the complexity.  

Say goodbye to tribal knowledge and messy documentation ๐Ÿ‘‹

Make your knowledge useful with a knowledge base software that drives real improvements

When teams run on tribal knowledge and hard-to-find and hard-to-follow documentation, the whole operation feels chaotic. It's not enough to just capture and document knowledge.

To really transform the way your team onboards new hires and support employees, you need to create a centralized knowledge hub that helps employees answer questions, solve tasks, and perform procedures, no matter the complexity. That's what the ScreenSteps knowledge base does. 

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Find & Follow Book, Now Available on Amazon


Find & Follow

Reduce Supervisor Burnout & Improve Employee Performance by Transferring Knowledge Faster

In this transformative guide, Greg & Jonathan DeVore provide the key to solving the knowledge transfer problem and transforming your business. Donโ€™t spend another day wasting your and your teamโ€™s time relying on tribal knowledge โ€“ get a copy now!

Get Your Copy Now

Find & Follow Book, Now Available on Amazon

Transfer knowledge more effectively with a knowledge base software & framework built for the modern workplace

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Are you bogged down with shoulder-taps, Slack messages, and employee mistakes? That's what happens when teams transfer knowledge through tribal knowledge & messy documentation. 

There's a better way.

When teams rethink the way they transfer knowledge from those who know to those who do, everything changes

Learn how effectively your organization transfers knowledge, and what steps you can take to improve your knowledge transfer strategy, with the Knowledge Ops Maturity Model

Explore the Knowledge Ops Maturity Model

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Trusted by 100,000+ end-users and counting

The end of training lectures & memorization ๐Ÿ˜ตโ€๐Ÿ’ซ

Develop consistent & independent employees faster than ever

Traditional training methods are broken. It takes months and leaves employees nervous, inexperienced, and unprepared to work independently.

Find & Follow Training takes memorization out of the equation. Instead, employees only need to remember one thing  โ€” how to find the information they need, right when they need it, a follow the guide. 

Teams who use the Find & Follow Framework with a ScreenSteps knowledge base develop employees who can handle any task or solve any problem, regardless of the complexity, in 30 days or less.

Explore Find & Follow Training Framework

No more bandaids. No more quick fixes. Itโ€™s time to solve the problem for good.

Take the first step towards improved employee training and performance with a live demo. 

Real teams, real results ๐Ÿ“ˆ

See how teams are driving measurable improvements with a ScreenSteps knowledge base and the Find & Follow Framework

When you create a better system for transferring knowledge to your employees exactly when they need it, you develop confident, independent, and productive employees. Here are a few examples of the amazing results organizations are achieving.

Reduction in onboarding time
Decrease in average hold time
Drop in average handle time
Decrease in training budget

Knowledge Ops Success Story

Fortune-500 Contact Center Saves Millions with Full-Suite Knowledge Ops Solution

See How They Did It

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See ScreenSteps in action

Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in action. 

  • See how ScreenSteps can help your company improve employee performance while reducing training time

  • Get an introduction to ScreenSteps' features and functions and how they work

  • Watch on-demand demo videos anytime

Watch Pre-Recorded Demo Videos

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Employee training & performance insights

Trusted by knowledge champions worldwide

Don't just take our word for it. Rated 4.7 out of 5 stars from Crowd Reviews

Knowledge base software build for a variety of environments


Find & Follow: The Basics

Ready to improve your employee training, onboarding, and performance once and for all?

In this free 30-minute course, Jonathan introduces the Find & Follow Framework โ€“ a better way to transfer knowledge from those who know to do those who do. 

Enroll In The Course For Free Now

Turn your employees into experts with knowledge base software and the Find & Follow Framework today

Schedule time with a ScreenSteps expert to learn how a knowledge base and training & performance framework can help solve your team's challenges.