Empower independent employees, agents, and customers with knowledge base software, training and performance frameworks, and coaching services.
When employees don't know how to perform tasks or solve problems, everyone get stressed out. With the right tools, frameworks, and habits, you can empower employees who feel confident handling any task, no matter the complexity.
Create a single source of truth with an all-in-one knowledge hub for better employee onboarding & performance.
Transform the way your employees work & train with a framework built for the modern workplace.
Become a knowledge champion with one-on-one coaching, workshops, and bootcamps to guarantee success.
When teams run on tribal knowledge and hard-to-find and hard-to-follow documentation, the whole operation feels chaotic. It's not enough to just capture and document knowledge.
To really transform the way your team onboards new hires and support employees, you need to create a centralized knowledge hub that helps employees answer questions, solve tasks, and perform procedures, no matter the complexity. That's what the ScreenSteps knowledge base does.
Create 4x the resources in 1/4 the time. Plus, a variety of formatting options to create digital guides users can follow with ease, even if it's their first time seeing it.
Employees can find and follow the exact digital guide they need in 3 seconds or less, regardless of what screen or channel they're using.
Analytics, feedback, and requests to understand how digital guides are being used and what your employees need for continuous optimizations.
Make and push out adjustments to your articles, guides, and training courses on the fly, without employees missing a beat.
Notify users of changes and updates, and have the peace of mind that they have seen and acknowledged the notifications.
Built in training courses, videos, and digital guides to train new-hires how to do actually do their job, in record time.
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In this transformative guide, Greg & Jonathan DeVore provide the key to solving the knowledge transfer problem and transforming your business. Don’t spend another day wasting your and your team’s time relying on tribal knowledge – get a copy now!
Are you bogged down with shoulder-taps, Slack messages, and employee mistakes? That's what happens when teams transfer knowledge through tribal knowledge & messy documentation.
There's a better way.
When teams rethink the way they transfer knowledge from those who know to those who do, everything changes.
Learn how effectively your organization transfers knowledge, and what steps you can take to improve your knowledge transfer strategy, with the Knowledge Ops Maturity Model.
Trusted by 100,000+ end-users and counting
Traditional training methods are broken. It takes months and leaves employees nervous, inexperienced, and unprepared to work independently.
Find & Follow Training takes memorization out of the equation. Instead, employees only need to remember one thing — how to find the information they need, right when they need it, a follow the guide.
Teams who use the Find & Follow Framework with a ScreenSteps knowledge base develop employees who can handle any task or solve any problem, regardless of the complexity, in 30 days or less.
Knowledge Ops Success Story
Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in action.
Like many companies, you might be trapped in an endless cycle of relying on tribal knowledge. And,...
When you think of software for new hire onboarding, you probably don't think of knowledge base...
You need a place to store and manage your company knowledge.
Don't just take our word for it. Rated 4.7 out of 5 stars from G2.com Crowd Reviews
Allow your trainers to spend time coaching and teaching agents (and less time telling them where to click and what to say).
Banking policies and procedures are complex, regulated, and ever-changing. With ScreenSteps, users have access to the most up-to-date information.
Stop requiring your employees to memorize procedures — instead, have them navigate simple and complex procedures with clear guides.
FREE COURSE
Ready to improve your employee training, onboarding, and performance once and for all?
In this free 30-minute course, Jonathan introduces the Find & Follow Framework – a better way to transfer knowledge from those who know to do those who do.
