Knowledge base software for better employee training & performance

Empower independent employees, agents, and customers with knowledge base software, training and performance frameworks, and consulting services.

Stop answering questions and fixing mistakes, and start empowering independent and consistent employees

When employees don't know how to perform tasks or solve problems, teams get stressed out. With the right knowledge base software, frameworks, and habits, your employees are empowered to easily find and follow the digital guides they need, right when they need it, without assistance or supervision.

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It's time to change the way you transfer knowledge, once and for all

Are you bogged down with shoulder-taps, Slack messages, and fixing employee mistakes? That's what happens when teams still rely on tribal knowledge & messy documentation. 

At ScreenSteps, our mission is to help teams leave behind tribal knowledge, once and for all, and transform the way they work and train. 

How does it happen? By climbing the Knowledge Ops Maturity Model. 

Learn How It Works

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Tribal knowledge costs businesses hundreds of thousands of dollars every year.

Say goodbye to tribal knowledge and messy docs πŸ‘‹

Make your knowledge useful with a knowledge base software that drives real improvements

When teams run on tribal knowledge and hard-to-find and hard-to-follow documentation, the whole operation feels chaotic. Everyone is doing things differently, training is hard and takes months, and change feels impossible to manage. It's not enough to just capture and document knowledge. That alone doesn't improve performance.

To really improve your team's training and performance, you need the right tools and frameworks that empowers employees to find & follow the information they need, right when they need it, no matter the complexity. 

Trusted by 100,000+ end-users and counting

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The end of training lectures & memorization πŸ˜΅β€πŸ’«

Develop consistent & independent employees faster than ever

Traditional training methods are broken. It takes months and leaves employees nervous, inexperienced, and unprepared to work independently.

Find & Follow Training takes memorization out of the equation. Instead, employees only need to remember one thing  β€” how to find the information they need, right when they need it, a follow the guide. 

Teams who use the Find & Follow Framework with a ScreenSteps knowledge base develop employees who can handle any task or solve any problem, regardless of the complexity, in 30 days or less.

Explore Find & Follow Training Framework

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No more bandaids. No more quick fixes. It’s time to solve the problem for good.

Take the first step towards improved employee training and performance with a live demo. 

Real teams, real results πŸ“ˆ

See how teams are driving measurable improvements with a ScreenSteps knowledge base and the Find & Follow Framework

When you create a better system for transferring knowledge to your employees exactly when they need it, you develop confident, independent, and productive employees. Here are a few examples of the amazing results organizations are achieving.

Reduction in onboarding time
Decrease in average hold time
Drop in average handle time
Decrease in training budget

Knowledge Ops Success Story

Fortune-500 Contact Center Saves Millions with Full-Suite Knowledge Ops Solution

See How They Did It

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See ScreenSteps in action

Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in action. 

  • See how ScreenSteps can help your company improve employee performance while reducing training time

  • Get an introduction to ScreenSteps' features and functions and how they work

  • Watch on-demand demo videos anytime

Watch Pre-Recorded Demo Videos

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Employee training & performance insights

Trusted by knowledge champions worldwide

Don't just take our word for it. Rated 4.7 out of 5 stars from Crowd Reviews

Knowledge base software build for a variety of environments

Turn your employees into experts with knowledge base software and the Find & Follow Framework today

Schedule time with a ScreenSteps expert to learn how a knowledge base and training & performance framework can help solve your team's challenges.