Knowledge base software for better employee training & performance

Empower independent employees, agents, and customers with knowledge base software, training and performance frameworks, and coaching services.

Stop answering questions and fixing mistakes, and start empowering independent and confident employees

When employees don't know how to perform tasks or solve problems, everyone get stressed out.

With the right software, frameworks, and habits you can empower employees to feel confident handling any task, no matter the complexity.  

Transforming your training & operations starts with rethinking the way you transfer knowledge

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Are you bogged down with shoulder-taps, Slack messages, and employee mistakes? That's what happens when teams transfer knowledge through tribal knowledge & messy documentation. 

There's a better way. And it starts with your knowledge transfer strategy.

When teams reframe the way they think about and transfer knowledge, everything in the organization changes ... 

Learn How to Improve Your Knowledge Transfer Strategy

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Trusted by 100,000+ end-users and counting

Knowledge Base Software

Stop relying on tribal knowledge and messy documentation that no one uses

Instead, create a centralized knowledge hub with digital guides & training courses that help you transfer knowledge faster and more effectively. 

Rapid authoring & iteration tools allow you to design SOPs, decision trees, calls flows, and more that employees can use with confidence to handle any procedure, no matter the complexity. 

Analytics, comments, article requests, content certifications, and notifications helps keep your knowledge (and employees) accurate and up-to-date. 

Explore the Knowledge Base Software

Knowledge Transfer Strategy

A knowledge base (alone) won't fix your training & operations ...

... but a knowledge base with the Find & Follow Framework will. 

When operational procedures are complex and changing, work feels hard. But it doesn't have to.

The Find & Follow Framework is a knowledge transfer strategy that completely changes the way your team onboards & supports employees

The results? Faster onboarding, fewer mistakes, fewer questions, and less stress (for everyone). 

Explore the Find & Follow Framework

Book Cover of Find & Follow by Greg & Jonathan DeVore


Find & Follow

In this transformative guide, Greg & Jonathan DeVore provide the key to solving the knowledge transfer problem and transforming your business. Don’t spend another day wasting you and your team’s time relying on tribal knowledge – get a copy now!

Get Your Copy Now

Book Cover of Find & Follow by Greg & Jonathan DeVore
Jonathan DeVore, ScreenSteps Knowledge Ops Expert Headshot

Knowledge Coaching Services

Expert guidance, every step of the way

Transforming the way your team works & trains can be daunting. But it doesn't have to be. 

Work directly with a Knowledge Ops expert to guarantee the success of your new solution. 

Our coaches are here to help with knowledge base creation, onboarding programs, Find & Follow implementation, and more.

Explore Coaching Services

Jonathan DeVore, ScreenSteps Knowledge Ops Expert Headshot

See the real transformations teams are achieving with ScreenSteps and the Find & Follow Framework

When you create a better system for transferring knowledge to your employees exactly when they need it, you develop confident, independent, and productive employees. Here are a few examples of the amazing results organizations are achieving.

Reduction in onboarding time
Decrease in average hold time
Drop in average handle time
Decrease in training budget

Knowledge Ops Success Story

Fortune-500 Contact Center Saves Millions with Full-Suite Knowledge Ops Solution

See How They Did It

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See ScreenSteps in action

Explore our pre-recorded demo videos to see the ScreenSteps knowledge base in action. 

  • See how ScreenSteps can help your company improve employee performance while reducing training time

  • Get an introduction to ScreenSteps' features and functions and how they work

  • Watch on-demand demo videos anytime

Watch Pre-Recorded Demo Videos

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Employee onboarding & performance support insights to transform your organization

Explore recent posts from the ScreenSteps Learning Center for tips, tricks, best practices, and more. 

Turn your employees into experts with knowledge base software and the Find & Follow Framework today

Schedule time with a ScreenSteps expert to learn how a knowledge base and training & performance framework can help solve your team's challenges.