Our end users were dialing our help desk instead of using our previous SharePoint site. But with ScreenSteps, we can see self-service is growing each month. And we are seeing a drop in the number of questions we are being asked.
In our old system, not being able to find how-to guides was slowing down productivity. But with ScreenSteps, we've been able to bring everything into one place and make it easier for end users to find. We also use our quick-reference guides for training exercises.
Our IT department is trying to promote the option of having 0 level of support so the end user can get help at 2 o’clock in the morning, and not have to go on campus to get help. ScreenSteps is helping us get there.
Reduce training time by up to 75%
Eliminated Hold time and Reduced Call Handle time
Standardized their procedures in 4 weeks or less
Reduced support tickets submitted by Employees and Customers
Reduced Tier 1 Ticket Escalations
Prepared thousands of guides for Hands On Training Labs
Our most successful customers combine the ScreenSteps knowledge base software with a Scenario-based training and support combined with the ScreenSteps knowledge base and training software platform can help save your organization hundreds of thousands of dollars.