AI-Powered Knowledge Operations Platform

Train and support employees with better knowledge sharing

Create dynamic digital guides that employees can find and follow with ease.

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Illustration of tribal knowledge in the workplace

When organizations rely on
tribal knowledge, chaos ensues

If an employee doesn't know how to perform a task or
solve a problem, what do they do?

Go digging in SharePoint, Teams, or "the binder"
Shoulder tap their neighbor or manager
Guess and hope for the best

Illustration of tribal knowledge in the workplace
Illustration of happy employees and customers thanks to guided knowledge

But when teams move to guided knowledge, employees thrive

To empower every employee to act like an expert, employees need access to knowledge resources that they can:

Find in 5 seconds or less
Follow without needing to ask for assistance
Apply, even while interacting with a member or customer

Illustration of happy employees and customers thanks to guided knowledge
Illustration of ScreenSteps digital guide authoring interface

ScreenSteps is the world's first Knowledge Ops Platform

ScreenSteps isn't your grandmother's knowledge base. The AI-powered platform is designed to help teams quickly capture, design, and manage complex knowledge in a way that empowers confident employees, no matter their experience.

Faster training
Less stress for managers & employees
Fewer questions & mistakes
More consistent customer experiences

Illustration of ScreenSteps digital guide authoring interface

Discover what a Knowledge Ops Platform can do for your team

How it works badge

Get knowledge out of heads and into digital guides that support employee performance

With a ScreenSteps Knowledge Ops Platform, teams can capture experts' knowledge, design resources that support employee performance, and ensure knowledge is always up-to-date.

Capture experts’ knowledge that everyone needs

Use AI and rapid-authoring tools to quickly get knowledge out of heads and into employee help guides.

Design guides that are easy to find and follow

Create dynamic articles, decision trees, and interactive checklists that walk employees through complex and changing procedures.

Maintain info for accuracy and peace of mind

Leverage analytics, feedback loops, and in-app notifications to ensure your knowledge stays accurate.

Transferring Employee Knowledge Designing Digital Guides Maintain accurate knoaledge

How it works badge

Get knowledge out of heads and into digital guides that support employee performance

With ScreenSteps, organizations can quickly capture experts' knowledge, design resources that guide employees through complex tasks, and develop systems that ensure knowledge maintains accuracy.

Knowledge Ops Platform Core Features

Create findable, followable, and scannable knowledge resources that employees love

When employees have trusted resources they can rely on, they work like experts. ScreenSteps is designed to make it easy for teams to quickly capture, share, and manage operational knowledge.

Find-Follow-Framework

Change the user behavior, change the organization outcome

Knowledge Operations isn't just about new technology. It's about changing the way organizations work. Here's what organizations experience with ScreenSteps and the Find & Follow Framework:

0%
Drop in training expenses
0%
Drop in training time
0%
Drop in average hold time
0%
Drop in task time

The Find & Follow Framework turns knowledge into action, empowering teams to scale, change, and adapt with fewer mistakes.

Discover what your team can achieve with Find & Follow →

"This platform has been a real game-changer. It's helped us grow employee expertise and create a remarkable member experience."
— Alaska Delaire
Information Technology Support Specialist, connectFirst Credit Union
Woman working on desk
"Making updates to our troubleshooting guides is seamless and working with the ScreenSteps team is an absolute dream."
— Jason Mercer-Pottinger
Operations Director, Baxter Healthcare
Computer-Work
"ScreenSteps has been so great to work with. You're my right hand and my left hand."
— Lori Bright
Training & Development Manager, Binswanger Glass
Man-working-happily

Achieve amazing things with a
Knowledge Operations Platform

When organizations change the way they capture, transfer, and maintain operational knowledge, amazing things start to happen.

ScreenSteps Implementation Support

Good news: We'll do the heavy lifting and get your Knowledge Ops Platform launched fast

Getting started is easier than you think. We offer three implementation plans to help your team plan, build, and launch your Knowledge Ops Platform quickly and with immediate impact. Here's what the Accelerated Plan looks like:

Give us your procedures

Send us all of your current documentation and talk us through any undocumented procedures.

We'll design guides & courses

Using ScreenSteps AI and our knowledge expertise, we'll design guides and courses your employees will love.

Launch resources to your employees

We'll assist in launching to employees and get contributors comfortable creating more knowledge resources.

Implementation_1 Implementation_2 Implementation_3

ScreenSteps Implementation Support

Good news: We can do the heavy lifting and get your Knowledge Ops Platform launched fast

Getting started is easier than you think. We offer three implementation plans to help your team plan, build, and launch your Knowledge Ops Platform quickly and with immediate impact. Here's what the Accelerated Plan looks like:

See how Knowledge Champions are transforming organizations with ScreenSteps

Explore stories of real teams who are adapting to change, reducing training time, and improving employee performance with ScreenSteps. 

Get Started With a ScreenSteps Demo

Schedule a 30-minute demo with the ScreenSteps team to learn how a Knowledge Ops Platform can transform your training and operations.

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Get Started With a ScreenSteps Demo

Schedule a 30-minute demo with the ScreenSteps team to learn how a Knowledge Ops Platform can transform your training and operations.

Get a Demo icon-arrow-right-2

Watch Platform Videos

Explore the Knowledge Ops Platform with our library of 16 platform demo videos.

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Explore Learning Center

Get tips, insights, and best practices for better employee training and performance support.

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