Not Just Your Normal Knowledge Base Software

ScreenSteps is an integrated knowledge base, online course, and contextual help software platform that helps you train and support your customers and employees.

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  • Make your Contact Center Run More Efficiently

    Decrease average handle and hold times.
  • Prepare for a CRM or ERP rollout

    Achieve adoption 30 days faster than planned.
  • Standardize and Centralize your Operation Manuals and Procedures

    Help everyone know what to do and how do it without any memorization.
  • Decrease Support requests and increase product adoption

    Help customers and employees help themselves with simple or complex questions.

 

Learn More About How Call Centers Use ScreenSteps

  • Our end users were dialing our help desk instead of using our previous SharePoint site. But with ScreenSteps, we can see self-service is growing each month. And we are seeing a drop in the number of questions we are being asked.
    David Overturf
    Business Systems Manager | Advanced Tech
  • In our old system, not being able to find how-to guides was slowing down productivity. But with ScreenSteps, we've been able to bring everything into one place and make it easier for end users to find. We also use our quick-reference guides for training exercises.
    Gretchen Fulmer
    Instructional Designer | WA State Board for Community and Technical Colleges
  • Our IT department is trying to promote the option of having 0 level of support so the end user can get help at 2 o’clock in the morning, and not have to go on campus to get help. ScreenSteps is helping us get there.
    Arlen Wilcock
    Faculty Technology Consultant | BYU-Idaho

Why ScreenSteps

Speed of Authoring

  • Cloud-based knowledge base with an integrated desktop authoring tool
  • Integrated screen capture
  • Decision tree (Workflow) articles
  • Interactive checklists

Speed of Consumption

  • Responsive display for desktop, tablet or mobile viewing
  • Automatic formatting
  • Present complex processes as simple to follow instructions
  • Integrated simple and advanced search

Rapid Iteration

  • Rapidly replace screenshots inline
  • Mark articles that need updating
  • Automatic revision management
  • Integrated revision notes
  • Knowledge base and course analytics

Learn about the Software

Results our customers have achieved with Screensteps

Reduce training time by up to 75%

Eliminated Hold time and Reduced Call Handle time

Standardized their procedures in 4 weeks or less

Reduced support tickets submitted by Employees and Customers

Reduced Tier 1 Ticket Escalations

Prepared thousands of guides for Hands On Training Labs

Learn about the results our customers achieve

The scenario based training and support model

Our most successful customers combine the ScreenSteps knowledge base software with a Scenario-based training and support combined with the ScreenSteps knowledge base and training software platform can help save your organization hundreds of thousands of dollars.

Learn about scenario based training and support

The ScreenSteps platform helps 100,000+ end users at thousands of organizations (big and small)

  • Dell
  • Loyola University Chicago
  • Prospera Financial Services
  • Turnkey
  • University of Virginia
  • Instructure
  • University of California
  • Vimeo
  • Mid-Pacific Institute
  • Michigan Alumni Association

Drop Word and use ScreenSteps. Make your knowledge-transfer strategy work.

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