Interactive, “dummy proof” guides any employee can follow without getting stuck in the middle of a process
Capture your company’s unique procedures with customizable, step-by-step guides that enhance employee performance.
Use interactive guides to provide employees with step-by-step instructions that reduce post-training support time by 84%.
Fill and update your knowledge base quickly. Create 4x the documents in ¼ of the time.
Take the guessing out of who is using your articles and how they are being used with analytics.
Ditch memorization for a modernized approach to employee performance support. By implementing a Zero Memorization Performance Support System, your new hires no longer need months to memorize policies and procedures. Instead, they are trained on how to use the knowledge base in mere weeks.
That means decreases in training times by up to 90%, fewer questions, and fewer mistakes.
Discover how Zero Memorization can speed up your employee training while also improving productivity and QA scores.
Reduce stress with our knowledge base software that helps each member of your team work at peak performance without burnout.
Reduce stress by guiding your agents through complex calls.
Simplify life for your employees with foolproof procedures.
Create help guides 4x faster than you currently are.
Optimize employee performance, eliminate mistakes, and decrease training costs.
ScreenSteps helps 100,000+ end users at thousands of organizations (big and small)
This eBook is your crystal ball into 18 potential pitfalls that you could face (or may already be facing) when scaling your call center or customer service team.
