ScreenSteps is an integrated knowledge base, online course, and contextual help software platform that helps you train and support your customers and employees.
Make your Contact Center Run More Efficiently
Decrease average handle and hold times.
Prepare for a CRM or ERP rollout
Achieve adoption 30 days faster than planned.
Standardize and Centralize your Operation Manuals and Procedures
Help everyone know what to do and how do it without any memorization.
Decrease Support requests and increase product adoption
Help customers and employees help themselves with simple or complex questions.
How do call centers use ScreenSteps?
Watch this short video to get a quick rundown of how ScreenSteps helps call centers like yours
Our end users were dialing our help desk instead of using our previous SharePoint site. But with ScreenSteps, we can see self-service is growing each month. And we are seeing a drop in the number of questions we are being asked.
In our old system, not being able to find how-to guides was slowing down productivity. But with ScreenSteps, we've been able to bring everything into one place and make it easier for end users to find. We also use our quick-reference guides for training exercises.
Our IT department is trying to promote the option of having 0 level of support so the end user can get help at 2 o’clock in the morning, and not have to go on campus to get help. ScreenSteps is helping us get there.
Why ScreenSteps
Speed of Authoring
Cloud-based knowledge base with an integrated desktop authoring tool
Integrated screen capture
Decision tree (Workflow) articles
Interactive checklists
Speed of Consumption
Responsive display for desktop, tablet or mobile viewing
Automatic formatting
Present complex processes as simple to follow instructions
Integrated simple and advanced search
Rapid Iteration
Rapidly replace screenshots inline
Mark articles that need updating
Automatic revision management
Integrated revision notes
Knowledge base and course analytics
Results our customers have achieved with Screensteps
Reduce training time by up to 75%
Eliminated Hold time and Reduced Call Handle time
Standardized their procedures in 4 weeks or less
Reduced support tickets submitted by Employees and Customers
Reduced Tier 1 Ticket Escalations
Prepared thousands of guides for Hands On Training Labs
The scenario based training and support model
Our most successful customers combine the ScreenSteps knowledge base software with a Scenario-based training and support combined with the ScreenSteps knowledge base and training software platform can help save your organization hundreds of thousands of dollars.
