Case Studies
"We use Zendesk, and it's an amazing tool - but the basic forum structure does not really lend itself to organizing a lot of support documentation. So we used ScreenSteps to help us improve our Zendesk support site."
"We live in a knowledge economy. People who don't learn how to efficiently manage knowledge capture and re-use their knowledge are on the far left hand side of the bell curve - they are at a disadvantage, and lag behind anyone else who has these skills."
"We learned the hard way that as soon as you have customers, you’ve got to have support documentation to guide those customers so you don’t have to walk them through every single issue they’re having."
Academy
Consulting services
If your team needs help putting your documentation strategy in place we can help. We offer consulting packages that help you establish clear goals and implement a process to achieve those goals.
