It's easy create an online knowledge base that your employees can browse or search using keywords. ScreenSteps takes care of the hierarchy, search functionality, and viewing permissions so that you can focus on creating training materials for your employees.
Forget documenting your SOPs and FAQs in software like PowerPoint and Word. Instead, use the one-of-a-kind ScreenSteps editors to create simple FAQs (e.g. "How do I assign a lead?") or more detailed SOP Checklists (e.g. "Processing an Order"). Add screenshots, image annotations, checklists, tables, foldable sections, styles, and more—all in the ScreenSteps editors.
With ScreenSteps, you can have your FAQ and SOP Checklist articles show up in the cloud applications your business uses. So, when your employees are in the Salesforce Opportunities object and have a question, they simply click on the Chrome extension to view your suggested content. Your article slides out with instructions so employees can stay on the screen they're working in.
It won't be long until you want to organize some of your articles into a course. With ScreenSteps, it's as simple as clicking a few buttons. When you're finished, you can assign employees to your course and track their engagement as well as completion.
See exactly which articles employees are using, which courses are being completed, and which employees need a nudge. With ScreenSteps, you will never have to guess whether your hard work is making a difference.
You guys have really spoiled us with support – it is so above and beyond what we’re used to from a SaaS product. It’s amazing. You just don’t find service like this with other SaaS products.
Instructional Designer/Trainer, Washington State Board for Community and Technical Colleges
