Ensure employees trust every answer

Maintain accuracy with in-app feedback loops between employees, SMEs, and admins.

Schedule a ScreenSteps Demo

Watch Demo Videos

Fewer-gaps

Fewer gaps

Discover missing knowledge and fill the gaps with digital guides.

Consistency

Better consistency

Open communication to keep everyone on the same page.

Increase-trust

Maintain trust

Ensure employees trust the guidance at their fingertips.

Put trusted answers at your employees' fingertips

Create a knowledge hub that employees can trust time and time again.

Get a ScreenSteps Demo

Optimize digital guides with comments and feedback

Your users are the first people to notice if something is outdated or if instructions are confusing. Comments provide users a way to send feedback and request changes to articles in your knowledge ops platform. Content creators can respond in comments once an article is updated.

Make edits in minutes with collaborative editing

Incorporate feedback quickly with rapid authoring tools. Take the recommendations from your end-users and use them to optimize your digital guides. Make edits in minutes, publish the changes, and they are instantly available for your users to access.

Fill knowledge gaps with article requests

If your end-users search your knowledge ops platform and can’t find an answer, they can request an article. This notifies administrators that an article is needed. Administrators can assign a content author to create the article and notify the team once it is pushed live.

Communicate changes with notifications

Announcements and Notifications are how administrators communicate with end-users within ScreenSteps. Send messages to users announcing changes. If it is an important message that everyone must see, send a Notification, requiring employees to acknowledge they’ve read the notice.

"ScreenSteps is the foundation for teller success. It empowers them to troubleshoot on their own."

— Christi McGrath
Training Specialist, Wichita Federal Credit Union

"It used to take us months of undivided one-on-one time to train new hires. With ScreenSteps, new hires are up and running in just a day or two."

— Kaylee Schiffelbein
Operations Manager, High Plains Farm Credit

Frequently asked questions

What are feedback loops in ScreenSteps, and why do they matter?

How do notifications and acknowledgments work in ScreenSteps?

Can employees request new articles or flag outdated ones?

How do comments and collaborative editing support continuous improvement?

What role do feedback loops play in supporting change management?

How do feedback loops reduce support requests and escalations?

Build a knowledge ecosystem employees can trust

Fill knowledge gaps and leave no procedure undocumented with a ScreenSteps Knowledge Ops Platform.

Schedule a ScreenSteps Demo