With a ScreenSteps Interactive Conversation Flow, you can guide your agents through any situation by including scripts and decision trees (what to say), checklists and prompts (what to do) and step-by-step instructions that include screenshots (how to do it).
Interactive Call Flows don't just look good - they actually help your call center improve its metrics
Less Time Training
Decreased classroom training time from 14 days to 6 days.
Faster Time to Proficiency
Decreased time to proficiency for new hires from 60 days to 6 days.
Lower Handle Time
Decreased average handle time by 90 seconds, from 8:00 to 6:30.
Decreased Post-Call Work
Decreased post-call work time from 3 minutes to under 60 seconds.
Higher QA Scores
Improved QA scores by an average of 8 points.
Improved Agent Retention
New hires stopped quitting during training.
Would you rather have agents follow confusing
flowcharts and procedures
Or easy-to-follow cards and an Interactive
Help all of your agents use best practices when responding to calls
Ask the best questions
Troubleshoot any problem
Perform tasks in the most efficient way
Navigate any situation no matter how complex