Enable your call agents to handle any situation in a natural, conversational way – no matter where they take the call.
What are Interactive Conversation Flows?
With a ScreenSteps Interactive Conversation Flow, you can guide your agents through any situation by including scripts and decision trees (what to say), checklists and prompts (what to do) and step-by-step instructions that include screenshots (how to do it).
When your agents know what to say, what to do, and how to do it, then each call can be handled perfectly, every time – whether from home or at the office.
How do Interactive Conversation Flows Work?
Real ROI
Using Scenario-Based Training, ScreenSteps has helped organizations save hundreds of thousands of dollars in training and employee scaling costs.
Real results from real customers
Interactive Call Flows don't just look good - they actually help your call center improve its metrics
Less Time Training
Decreased classroom training time from 14 days to 6 days.
60% improvement
Faster Time to Proficiency
Decreased time to proficiency for new hires from 60 days to 6 days.
90% improvement
Lower Handle Time
Decreased average handle time by 90 seconds, from 8:00 to 6:30.
19% improvement
Decreased Post-Call Work
Decreased post-call work time from 3 minutes to under 60 seconds.
67% improvement
Higher QA Scores
Improved QA scores by an average of 8 points.
10% improvement
Improved Agent Retention
New hires stopped quitting during training.
Better retention
What are Interactive Conversation Flows?
Would you rather have agents follow confusing flowcharts and procedures
Or easy-to-follow cards and an Interactive Conversation Flow
Consistent Responses Every Call
Help all of your agents use best practices when responding to calls
Ask the best questions
Troubleshoot any problem
Perform tasks in the most efficient way
Navigate any situation no matter how complex
Drop Word and use ScreenSteps. Make your knowledge-transfer strategy work.
