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Solution
Platform

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Framework

Learn a new way to work, train, and support employees.

Implementation

Launch confidently with one-on-one support at every step.

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See ScreenSteps in action with pre-recorded demo videos.

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Use Cases
Industries
Contact Centers
Credit Unions
Farm Credits
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Objectives
Employee Performance
Employee Training
Digital Transformation
Change Management
Internal Operations
Customer Self-Service
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Where to Start
What is Knowledge Ops?
What is Find & Follow?
Knowledge Ops Maturity Model
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ScreenSteps

Organizations operating at the Guide Stage have successfully documented actionable knowledge (how things are done) in a way that is easy to find and easy to follow. Instead of just dumping information into a document, organizations design digital guides that guide employees through every task and interaction.

Check out the video to see some examples of how documentation looks in the Guide Stage.

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Examples of Guide Stage Documentation

Check out the examples below to see how documentation looks and functions for organizations operating at the Guide Stage. 


Reference Article


Interactive Checklist


Decision Tree

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