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Solution
Platform

Discover the Knowledge Ops Platform difference.

Framework

Learn a new way to work, train, and support employees.

Implementation

Launch confidently with one-on-one support at every step.

Demo Videos

See ScreenSteps in action with pre-recorded demo videos.

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Use Cases
Industries
Contact Centers
Credit Unions
Farm Credits
Banks

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Objectives
Employee Performance
Employee Training
Digital Transformation
Change Management
Internal Operations
Customer Self-Service
Succession Planning

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Resources
Where to Start
What is Knowledge Ops?
What is Find & Follow?
Knowledge Ops Maturity Model
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Find & Follow Book
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Substack
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Pricing
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ScreenSteps

Decision trees are critical for Find & Follow Organizations because they provide different paths and outcomes for different variables. Without accounting for the different variables a user could run into when performing a task, users will inevitably need to ask for assistance. When that happens, you are right back to the reliance on tribal knowledge.

Watch the video below to see a few decision trees in action.

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Example Decision Tree

Check out the example below to see how decision trees look and function. 

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