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3 Keys To Get New Call Center Agents To Proficiency In 10 Days Or Less (Replay)

On March 5, 2020 Jonathan DeVore and his guest, Stephanie Beal, showed how to get agents to a high level of proficiency in 10 days or less – check out the replay below...

Watch the recording below

What Would Onboarding Agents In 10 Days Or Less Mean For Your Team?

Onboarding agents in 10 days or less isn't a nice-to-have. It's a necessity! Call centers, help desks, and customer support teams are experiencing higher turnover because the economy is doing pretty well – which means that if your agents don't feel successful with you, they'll go somewhere else (sometimes without even telling you).

But, if you can make your agents successful in less than two weeks, and give them the support they need, they're more likely to stick around and your turnover will go down.

And when you do need to bring on more agents, imagine getting them on the phones answering customer calls in only six, seven, eight, or nine days!

In this webinar, Stephanie and Jonathan show you the three secrets to getting your new agents to a high level of proficiency in 10 days or less.

Key #1

There's an old learning strategy that is sabotaging your training. If you can drop this outdated approach to teaching, you'll be able to train new agents in less than two weeks.

Key #2

Your goal as a manager is to make your new agents as successful as possible as soon as possible. You'll learn how to do that by using a revolutionary new way to write documentation.

Key #3

Agents need to know more than just what to say – they often need to navigate around different systems. You'll learn how to write documentation that helps new and tenured agents do just that.

Small Tweaks = Big Impact

In this webinar you've learned how using the ScreenSteps knowledge base (along with Conversation Flows) can completely change how you train your new agents. Click below to schedule a demo or sign up for a free trial of ScreenSteps.

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