Call and Contact Center Knowledge Base | ScreenSteps

Solution

Discover the Knowledge Ops Platform difference.

Learn a new way to work, train, and support employees.

Launch confidently with one-on-one support at every step.

See ScreenSteps in action with pre-recorded demo videos.

Discover the Difference

Use Cases

Industries

Contact Centers

Explore Customer Stories

Objectives

Employee Performance

Employee Training

Digital Transformation

Change Management

Internal Operations

Customer Self-Service

Succession Planning

Explore Customer Stories

Resources

Where to Start

What is Knowledge Ops?

What is Find & Follow?

Knowledge Ops Maturity Model

Get the Find & Follow Book

All Resources

Weekly Webinars

Find & Follow Book

Learning Center

Guides + eBooks

Partner Program

Get the Find & Follow Book

Pricing

Get a Demo

Are Your Supervisors at the Breaking Point?

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Watch the video!

Don't be like Steve, be like Jen

Are agent questions and mistakes eating away at your supervisors' time? Without a reliable knowledge transfer system, agent mistakes and questions cost your contact center both time and money.

But, it doesn't have to be that way. Just ask Jen. And see how ScreenSteps can help your contact center better manage its knowledge.

Schedule a Meeting With Greg DeVore

Real contact centers with real results

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Decrease in Average Handle Time

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Decrease in Speed to Proficiency

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Reduction in Training Budget

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Reduction in Post-Training Support Time

Improve contact center performance, reduce agent training time

Knowledge Base for Contact Centers

Empower your agents to find and follow the right process, at the right time, every time.

Find & Follow Training Framework

Develop knowledgeable, consistent, efficient, and independent agents in 30 days or less.

Pre-Recorded Demo Videos

Explore our library of pre-recorded demo videos to see how ScreenSteps can help your contact center.

Learn how ScreenSteps can help your contact center

At ScreenSteps, our mission is to create a world where knowledge transfer no longer prevents organizations from growing quickly, working efficiently, or offering world-class customer service.

Use the calendar to schedule time to meet with Greg DeVore and learn how ScreenSteps can help your call or contact center.