FIND & FOLLOW FRAMEWORK FOR CONFIDENT EMPLOYEES
Transfer actionable (and accurate) knowledge to your employees faster and more effectively
Improving the operational efficiencies at your bank or credit union requires more than just a new software. It requires a change in the way you think about and use knowledge.
The Find & Follow Framework is made up of four systems, all designed to help you transfer actionable knowledge to your employees in a fast and effective way. Ultimately, Find & Follow removes the reliance on employee memorization (the main cause of all mistakes and errors). Instead, employees are trained to find and follow easy-to-use digital guides to solve problems and complete tasks. Here's how it works: