If you know you need to implement ScreenSteps and the Find & Follow Framework but don't have the resources or bandwidth to create the initial content and design the training programs, then this package is for you.
The Find & Follow Planning Workshop will ensure that we completely understand which digital guides your organization will need to succeed.
The output of this workshop will give our team the following:
Next, our team will import your existing documentation and design your digital guides. Your team will just need to give us feedback to ensure that the guides are designed correctly.
If there are any gaps, our team will also create guides from scratch.
After that, our team will test all digital guides with actual employees to ensure that they are accurate and usable.
We will make any and all adjustments and optimizations based on testing feedback.
Our team will train your trainers on how to launch and run a Find & Follow Training session. The trainers will have all of the foundational courses and practice exercises prepared for them.
During the training sessions, our coaches will help your training team learn how to:
We don't want to create a situation where your organization is permanently reliant on the ScreenSteps team for managing and updating your digital guides. But maintaining a ScreenSteps knowledge base is much easier than starting one from scratch.
At this point our team will meet weekly with your team to coach them on best practices for updating guides, designing new guides, and identifying other areas for improvement.
The coaching sessions will assist you in the following:
A 3-phase employee training approach to developing knowledgeable, consistent, and efficient employees in 30 days or less.
Learn how to implement the Find & Follow Training Framework, and experience less stress, more consistent results, and more agile agents.
Learn how the Find & Follow Planning Workshop helps you align your teams and define what resources you need to create to prepare new hires for what they will do on the job.
