Knowledge Ops Platform
Reduce employee questions, mistakes, and onboarding time with a knowledge ops platform built for the modern workplace.
Traditional knowledge base software was designed for two things:
And that's great ... until it's time for someone to actually use that knowledge.
Then it falls short. Documentation is still hard to find and even harder to follow.
This is because traditional knowledge base software doesn't actually make knowledge useful. It doesn't empower employees to work independently and efficiently, especially in highly complex or changing environments.
The ScreenSteps knowledge ops platform was designed to help organizations onboard and support employee performance, even in the face of complexity and change. Organizations can seamlessly transfer actionable and foundational knowledge to their employees in fast & effective ways.
When knowledge is useful, employees are confident and independent in performing any task or solving any problem.
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Create a knowledge plan for any role, function, or system to align training & operations on what resources you need to support new and tenured employees.
Create SOPs, interactive checklists, and decision trees to support employees with any task, no matter the complexity. Integrated screen capture & formatting tools make documentation simple to follow.
Built in training & onboarding courses, videos, and digital guides to get new hires up and running in days, instead of months. Delivered all in one location.
With optimized search, integrations & a browser extension, employees can find and follow the exact digital guide they need in 3 seconds or less, regardless of whats screen or window they're using.
Analytics, feedback, and article requests allow teams to understand how employees are using digital guides and what your employees need for continuous optimizations.
Make adjustments to your articles, guides, and training courses on the fly, without employees missing a beat. Send notifications to users so no one misses a change.
Create standard articles, interactive checklists, decision trees, and call flows that guide employees through any task, process, or procedure.
Employees use search, the browser extension, and integrations to access digital guides, without leaving the screen or putting customers on hold.
Usage reports, feedback, and article requests give you real-time insights into exactly how users are using your digital guides and how to improve. Make changes fast and notify users of changes even faster.
Training courses, videos, and practice scenarios get new hires comfortable with finding and following digital guides in days, not months. Use it for new hire training, re-training, or cross-training.
Creating digital guides that users can find and follow with ease requires rapid authoring and flexible formatting. With a knowledges ops platform, you can create standard articles, interactive checklists, troubleshooting guides, and call flows.
Easily assign and collaborate with other authors to ensure your digital guides are always accurate and useful.
Improve employee confidence, independence, and productivity by enabling them to find the digital guide they need, exactly when they need it, regardless of what screen they're on.
Make data-driven decisions about digital guides to best support your employees.
Analytics, feedback, and requests gives you the power to know how to improve your digital guides.
Once updates are made, send out notifications to users directly in ScreenSteps so everyone is up-to-date.
With a knowledge ops platform, new (or tenured) employees can take courses directly in the platform. Then, using the digital guides you've already created, they run through practice scenarios to master how to find and follow digital guides with ease.
Explore our pre-recorded demo videos to see the ScreenSteps knowledge ops platform in action.
Learn how knowledge ops can help your team transfer complex and changing knowledge faster and more effectively.
The Framework you need to implement a knowledge ops strategy to solve your training and performance problems.
Learn how to implement the technology, frameworks, and habits to create a effective knowledge ops team.
