Definition of a sub-processor
In order to provide service to customers, ScreenSteps currently uses third parties to carry out data-processing activities that involve access to customer data. These third party organizations, called “sub-processors,” are identified below with their locations and the types of services they provide to ScreenSteps. Prior to engaging any third party Sub-processor, ScreenSteps performs diligence to evaluate their privacy, security and confidentiality practices.
Sub-processors
| Vendor |
Country |
Type of Service |
| Amazon Web Services, Inc. |
United States |
Infrastructure provider |
| Chargebee, Inc. |
United States |
Billing management |
| ChurnZero, Inc. |
United States |
Customer success platform |
| Cloudflare, Inc. |
United States |
Edge services such as CDN and Firewall |
| Datadog, Inc. |
United States |
Logging, monitoring, and application support |
| Expected Behavior, LLC (Docraptor) |
United States |
PDF generation |
| Elasticsearch B.V. |
United States |
Document and analytics search |
| Github, Inc. |
United States |
Programming code repository and management |
| Google LLC (Google Workspace) |
United States |
Email and office applications |
| HubSpot, Inc. |
United States |
Sales and marketing CRM |
| Intercom, Inc. |
United States |
Support ticketing and customer service |
| Keen.io, LLC |
United States |
Data collection for reporting |
| Linear Orbit, Inc. (Linear) |
United States |
Internal support collaboration |
| Prismatic LLC |
United States |
Cloud service for creating 3rd party integrations |
| Mux, Inc. |
United States |
Cloud service for processing, storing, and delivering video. |
| Slack Technologies, Inc. |
United States |
Messaging services |
| Stripe Inc. |
United States |
Credit card processing |
| Wildbit, LLC (Postmark) |
United States |
Email notification services |
| Zendesk, Inc. |
United States |
Support ticketing and customer service |
