---
title: Operational Knowledge Booklet | ScreenSteps
description: Discover the ins and outs of operational knowledge transfer - the key to a better customer, member, and employee experience. Download the booklet now.
image: https://www.screensteps.com/hubfs/Documenting-SOPs-Financial-Institution.png
---

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Booklet

# Operational Knowledge 101

Discover the ins and outs of operational knowledge transfer — the key to a better customer and employee experience.

**Fill out the form to get the booklet.**

Booklet

# Operational Knowledge 101

Discover the ins and outs of operational knowledge transfer — the key to a better customer and employee experience.

**Fill out the form to get the booklet.**

![2-Weeks Notice-1](https://www.screensteps.com/hs-fs/hubfs/2-Weeks%20Notice-1.png?width=600&height=568&name=2-Weeks%20Notice-1.png)

## What is Operational Knowledge?

When employees make mistakes or rely on tribal knowledge, it's not because they're unqualified. 

It's because because they **can’t access operational knowledge** when they need it. 

But what is operational knowledge? And what makes operational knowledge so unique?

In this short ebook, you'll discover:

- What operational knowledge is
- The challenges and impact it has across an organization
- A new way to share operational knowledge for dramatic organizational improvements

![2-Weeks Notice-1](https://www.screensteps.com/hs-fs/hubfs/2-Weeks%20Notice-1.png?width=600&height=568&name=2-Weeks%20Notice-1.png)

## Discover what makes operational knowledge unique

Learn the basics on operational knowledge and how to use it to better support employees. 

[Get the Booklet icon-arrow-right-2 ](https://www.screensteps.com/operational-knowledge-booklet#form)