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Case Studies

ScreenSteps has over 800 paying customers who are seeing real business results. Below are just a few case studies to give you an idea of how you can use ScreenSteps to improve your operations.

Cut Employee Ramp-up Time by 75%

This contact center was able to revamp its new-hire training, which led to new call agents being productive after only 3 weeks.

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Rollout a New System to 200+ Employees

This community center used the ScreenSteps and training methodology to train over 200 employees on its new Salesforce implementation.

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Training Thousands of Users at 34 Colleges

Washington State Community & Technical Colleges uses ScreenSteps to roll out new software to their campuses.

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Self-served 8,000 Questions

Advanced Tech uses ScreenSteps to help employees find answers to their own questions, deflecting thousands of help tickets.

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4x the docs in 1/4 of the time

BYU - Idaho uses ScreenSteps to write articles in a fraction of the time it normally takes and share those articles with a global audience.

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More than 20,000 Views in the past year

Cushman & Wakefield consolidated all of their content into one location with ScreenSteps and saw their knowledge sharing grow exponentially.

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Improve Employee Performance

15 agents recently went through training with ScreenSteps and their performance is the BEST that this call center has seen from any new hire training class in the last year."
Client Officer | Contact Center

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