ScreenSteps Job Openings

Operations Manager

Job Title:  Operations Manager

Location:  Remote, United States

Salary:  Annual salary based on experience

About the company

ScreenSteps is a Knowledge Operations Platform that helps employees in complex or highly regulated industries work confidently, consistently, and independently when interacting with customers, completing tasks, or solving problems.

People have been writing clear, concise instructions in ScreenSteps for the last 18 years. We have evolved from a custom learning solution to a consumer desktop application, to the cloud platform we are continually improving upon today. When you work at ScreenSteps, you work on software that makes a meaningful difference in the lives of people all over the world.

Job description

We are seeking a detail-oriented and experienced Operations Manager to oversee our comprehensive operational processes, including:

  • Compliance
  • Data privacy
  • Financial management
  • Vendor relations
This role is crucial for ensuring the seamless integration and functioning of our operational infrastructure, fostering a culture of continuous improvement and compliance with GDPR, SOC 2, and other relevant standards.

Responsibilities

  • Manage and secure employee and contractor agreements, ensuring they are updated and uploaded correctly.
  • Lead quarterly management meetings to review and strategize on organizational direction and compliance.
  • Ensure GDPR compliance by overseeing data flow analysis, interfacing with local GDPR representatives and legal advisors, and maintaining documentation such as DPAI.
  • Coordinate SOC 2 audit preparations, working closely with auditors and ensuring all systems and data are monitored with designated owners.
  • Decide the handling of security questionnaires between operations and tech teams, ensuring efficient and accurate completion.
  • Oversee the onboarding of new employees, including system setups and compliance with auditing standards like Vanta.
  • Stay informed on SOC 2, GDPR, and potential frameworks like ISO 27001, implementing necessary changes and updates.
  • Develop and maintain continuous training programs for employees on privacy laws, compliance requirements, and cybersecurity awareness.
  • Regularly review and update the company’s privacy and security policies to align with current laws and regulations.
  • Establish a risk management process for identifying and mitigating privacy and security risks.
  • Manage third-party vendor relationships to ensure compliance with the company’s privacy and security standards.
  • Prepare and manage the operational compliance budget, including audits, training, and technology investments.
  • Generate financial reports, build projections, and oversee tax preparation and regulatory compliance activities.
  • Compile and analyze financial and performance reports, contributing to strategic planning and decision-making.
  • Maintain comprehensive documentation of data flows and explore ways to enhance operational efficiency.
  • Attend and contribute to leadership meetings, providing insights and updates on operational status and initiatives.
  • Audit and improve existing workflows and technology stacks to enhance productivity and reduce inefficiencies.

What kind of environment will you work in?

  • ScreenSteps is a company that bootstrapped for 20 years but has recently taken on VC funding
  • The team is entirely remote with no central office
  • We are nice to each other
  • We are a small company that is growing so you have to be prepared to deal well with change

What makes ScreenSteps a great place to work?

  • No egos, no politics
  • We are a group of people who want to do great work but also have time for our families, our interests, and service in our communities
  • Operate in an environment of high trust
  • Everyone contributes

Requirements

  • Bachelor’s degree in Business Administration, Finance, or related field; Master’s degree preferred.
  • Proven experience in operational leadership, particularly in a tech or SaaS environment.
  • Strong understanding of GDPR, SOC 2, and ISO 27001 standards and compliance requirements.
  • Excellent organizational, leadership, and decision-making skills.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Strong analytical skills with an emphasis on financial management and budgeting.
  • Experience with software tools such as QBO, Vanta, HubSpot, and Intercom.
  • Demonstrated ability to develop and implement training programs related to privacy, security, and operational best practices.
  • Excellent communication skills, capable of effectively interfacing with auditors, legal advisors, and internal teams.
  •  

What ScreenSteps Can Offer You

  • Competitive salary and flexible work schedule. Unlimited PTO.
  • Benefits include health care, dental, vision, and 401k.
  • We are a family-run business with a fun, yet professional, work environment that truly cares about its employees and customers.

ScreenSteps is an equal-opportunity employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.​

Interested? careers@screensteps.com

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