If your knowledge solution consists of Word, SharePoint, wikis, and sticky notes, then your day is filled with haphazardly "teaching" coworkers and customers what to do.
That's because most knowledge management solutions focus on storing information, and fall short when it comes to creating knowledge, and transferring it from one person to another.
Other platforms forget that knowledge isn't very helpful if nobody ever uses it, which is why the ScreenSteps team built a solution that makes it easy for your employees and customers to actually use your SOPs and step-by-step tutorials.
Consolidate all of your internal resources into one, easy-to-find location
Replace Word and PDF, and store your company policies and best practices in ScreenSteps so that when your employees have questions about leaving early on Friday or preparing for a client meeting, they can easily find your guidance.
Manage your sales brochures, case studies, pricing tables, and scripts for overcoming objections in ScreenSteps so that sales reps can quickly find the right PDF, Excel Spreadsheet, or article when they need it. Great for inside sales reps.
Use ScreenSteps to create and manage your standard operating procedures for all of your departments. You can control viewing permissions at the article level and easily manage user groups.
Use ScreenSteps as a customer-facing knowledge base so that your customers have a place to go when they need answers. You can customize your knowledge base so the style and URL reflect your brand.