Once you purchase ScreenSteps, every customer interaction builds your support library as you respond to your customers' questions, driving costs down over time, right from day one.

Free Trial Buy Now

Small Business

$99/MO

5 Authors Included

Add Additional Authors for $20/month

3 Sites Included

Add Additional Site for $10/month

Email & Telephone support

Growing Business

$199/MO

12 Authors Included

Add Additional Authors for $20/month

5 Sites Included

Add Additional Site for $10/month

Email & Telephone support

Enterprise

$499/MO

20 Authors Included

Add Additional Authors for $30/month

20 Sites Included

Add Additional Site for $10/month

Email & Telephone support plus Account Manager

Basic
Plan

$49/MO

Small
Business Plan

$99/MO

Growing
Business Plan

$199/MO

Enterprise
Plan

$499/MO

If You are Publishing to an External Site

Publishing On External

Publish to Zendesk
yes
yes
yes
yes

If you are hosting your documentation site on ScreenSteps

Customization Options

Basic branding
yes
yes
yes
yes
Advanced branding
no
yes
yes
yes
Custom Domain Name
yes
yes
yes
yes
Custom domain with SSL certificate hosting
no
no
yes
yes

Authentication

Public and private sites
yes
yes
yes
yes
Free "reader" accounts
yes
yes
yes
yes
Single sign-on
no
yes
yes
yes
Single sign-on with multiple authentication sources
no
no
yes
yes

Presentation

Search
yes
yes
yes
yes
Automatic table of contents
yes
yes
yes
yes
Automatic next/previous links
yes
yes
yes
yes
Viewer comments
yes
yes
yes
yes

Article Creation

Integrated Screen Capture and Image Annotations
yes
yes
yes
yes
Account wide annotation presets
yes
yes
yes
yes
Desktop authoring tool (Mac/Windows)
yes
yes
yes
yes
Share articles between sites
yes
yes
yes
yes
Easily link to other articles
yes
yes
yes
yes

Content Organization

Organize articles into manuals and chapters
yes
yes
yes
yes
Share manuals between sites
no
yes
yes
yes

Collaboration

Article Owners
yes
yes
yes
yes
Article status
yes
yes
yes
yes
Revision notes and activity log
yes
yes
yes
yes

Additional Export Options

PDF export of articles and manuals
yes
yes
yes
yes
Frequently Asked Questions

What are Sites?

Sites are like mini-websites you create to deliver your documentation. For each site on your account you control:

  • Who has access to the site (anyone or only certain users)
  • What the site looks like (each site can use its own custom template)

You can also use a site to publish to an external service such as Zendesk, and Jive.

You can add additional sites above your plan limit for an additional cost. 

What is Basic Customization?

With basic customization you can upload your own logo, add custom links, modify the colors as well as the icons for manuals on your site. You can also add your own Javascript and CSS.

What is Advanced Customization?

Advanced Customization lets you wrap your ScreenSteps site in your own header and footer. This allows you to exactly match the branding of your existing site.

What is Remote Authentication?

Remote authentication allows you to authenticate readers to view your content using your own user management system or a third party user management system. For example, we have pre-built solutions that allow you to manage your readers in Salesforce.

Do I also have to purchase separate desktop software? 

No. The ScreenSteps 3.0 desktop authoring client is included for each author on your account. You don’t need to purchase any additional software.

Do you accept purchase orders?

Yes. Contact us for more information. Purchase orders are only accepted for yearly subscriptions.

Which browsers are supported?

Any modern browser can be used to view ScreenSteps articles so your content is as accessible as possible. Currently Internet Explorer 9 or above, Firefox, Safari and Chrome are supported for management of your ScreenSteps content.

Who can view my content?

That is up to you. Make your content public and anyone can view it. Make it private and you will control who views it. We have viewer authentication options that range very simple and fast to implement to more robust and secure. Just choose the option that best fits your needs.

5