ScreenSteps Pricing

Select use case

Answer

Create a one-stop-shop for all user questions.
$250 / month
Includes 10 users
+ $5 / additional user / month Users are anyone who logs in to use or update your knowledge base. Individual users can access your knowledge base as many times as needed in a given month, and will only be counted as one user.
Discounts available for 200+ users
Billed annually, monthly plans available
Get Started
    What's included:
  • Online Knowledge Base
  • Desktop Authoring Tool
  • Interactive Checklists
  • Workflows
  • Browser Extension
  • Courses
  • Notifications
  • Security Review & MSA Support
  • Advanced User Provisioning
  • Success Manager
Includes 10 contributors
Discounts for 200+ contributors
Billed annually, monthly plans available
Get Started
    What's included:
  • One Public Knowledge Base
  • Desktop Authoring Tool
  • Interactive Checklists
  • Workflows
  • Courses
  • Notifications
  • Security Review & MSA Support
  • Advanced User Provisioning
  • Success Manager
Includes 10 contributors
Discounts for 200+ contributors
Billed annually, monthly plans available
Get Started
    What's included:
  • One Public Knowledge Base
  • Desktop Authoring Tool
  • Interactive Checklists
  • Workflows
  • Courses
  • Notifications
  • Security Review & MSA Support
  • Advanced User Provisioning
  • Success Manager

Guide

Guide users through every process, no matter the complexity.
$350 / month
Includes 10 users
+ $10 / additional user / month Users are anyone who logs in to use or update your knowledge base. Individual users can access your knowledge base as many times as needed in a given month, and will only be counted as one user.
Discounts available for 200+ users
Billed annually, monthly plans available
Get Started
    What's included:
  • Online Knowledge Base
  • Desktop Authoring Tool
  • Interactive Checklists
  • Workflows
  • Browser Extension
  • Courses
  • Notifications
  • Security Review & MSA Support
  • Advanced User Provisioning
  • Success Manager
Includes 10 contributors
Discounts for 200+ contributors
Billed annually, monthly plans available
Get Started
    What's included:
  • One Public Knowledge Base
  • Desktop Authoring Tool
  • Interactive Checklists
  • Workflows
  • Courses
  • Notifications
  • Security Review & MSA Support
  • Advanced User Provisioning
  • Success Manager
Includes 10 contributors
Discounts for 200+ contributors
Billed annually, monthly plans available
Get Started
    What's included:
  • One Public Knowledge Base
  • Desktop Authoring Tool
  • Interactive Checklists
  • Workflows
  • Courses
  • Notifications
  • Security Review & MSA Support
  • Advanced User Provisioning
  • Success Manager

Train

Train and support employees with digital guides & courses.
$450 / month
Includes 10 users
+ $12 / additional user / month Users are anyone who logs in to use or update your knowledge base. Individual users can access your knowledge base as many times as needed in a given month, and will only be counted as one user.
Discounts available for 200+ users
Billed annually, monthly plans available
Get Started
    What's included:
  • Online Knowledge Base
  • Desktop Authoring Tool
  • Interactive Checklists
  • Workflows
  • Browser Extension
  • Courses
  • Notifications
  • Security Review & MSA Support
  • Advanced User Provisioning
  • Success Manager
Includes 10 contributors
Discounts for 200+ contributors
Billed annually, monthly plans available
Get Started
    What's included:
  • tier 3 test no login
Includes 10 contributors
Discounts for 200+ contributors
Billed annually, monthly plans available
Get Started
    What's included:

Enterprise

For companies that need extra support, security, and customization.

Talk to sales

Get Started
    What's included:
  • Online Knowledge Base
  • Desktop Authoring Tool
  • Interactive Checklists
  • Workflows
  • Browser Extension
  • Courses
  • Notifications
  • Security Review & MSA Support
  • Advanced User Provisioning
  • Success Manager
Get Started
    What's included:
  • One Public Knowledge Base
  • Desktop Authoring Tool
  • Interactive Checklists
  • Workflows
  • Courses
  • Notifications
  • Security Review & MSA Support
  • Advanced User Provisioning
  • Success Manager
Get Started
    What's included:
  • One Public Knowledge Base
  • Desktop Authoring Tool
  • Interactive Checklists
  • Workflows
  • Browser Extension
  • Courses
  • Notifications
  • Security Review & MSA Support
  • Advanced User Provisioning
  • Success Manager

Answer

Knowledge Base Features
Searchable Knowledge Base
Learn more about this feature
Automatic Table of Contents Generation
Customizable Site Design
Customizable Domain Name
Use your company's domain name for your documentation site
Article Viewing and Authoring Permissions
Learn more about this feature
Article Bookmarking
Logged-in users can bookmark articles and view them in a custom list.
Article Requests
Allow users to easily send requests for missing articles.
Publishing Options
Publish to the ScreenSteps Knowledge Base
Export as PDF Using Custom PDF Templates
Authoring Features
Block Style Editing
As you author, an outline is created of headings, paragraph text, images, tables, etc. This makes it very easy to write and reorganize structured documents.
Include Desktop Authoring Tool
Available for Windows and Mac
Integrated Screen Capture
Included in the Desktop Authoring Tool
Learn more about this feature
Integrated Image Annotation
Learn more about this feature
Annotation Presets
Auto Number Steps
Foldable Sections
Inline Links
Open up referenced articles "on top" of the current article so that readers don't lose context when viewing additional information.
Interactive Checklists
Create checklists that can be expanded to include detailed information for each step.
Watch a video of this feature
Workflow Articles (Decision Trees)
Create "Choose your adventure" style articles that ask readers questions and then guide them based on their answers.
Watch a video of this feature
Revision Notes
Reports and Analytics
Usage Reports by Article
Usage Reports by User
Search Reports
See what readers are searching for and which results they are clicking on
User Management and Authentication
Single Sign-on Integrations
Upload Users via CSV File
Assign User Groups
User Roles
Authoring Permissions
Advanced User Provisioning
API
JSON Extraction API
Download your content for archival purposes or to migrate your content to a 3rd-party CMS
Search API
Publishing API
Use the ScreenSteps API to update article contents
Customer Success
World Class Customer Support
Coaching
Available as add-on
Document Migration Services
Security Review and MSA Support
Dedicated Customer Success Manager

Guide

Knowledge Base Features
Searchable Knowledge Base
Learn more about this feature
Automatic Table of Contents Generation
Customizable Site Design
Customizable Domain Name
Use your company's domain name for your documentation site
Article Viewing and Authoring Permissions
Learn more about this feature
Article Bookmarking
Logged-in users can bookmark articles and view them in a custom list.
Article Requests
Allow users to easily send requests for missing articles.
Publishing Options
Publish to the ScreenSteps Knowledge Base
Export as PDF Using Custom PDF Templates
Authoring Features
Block Style Editing
As you author, an outline is created of headings, paragraph text, images, tables, etc. This makes it very easy to write and reorganize structured documents.
Include Desktop Authoring Tool
Available for Windows and Mac
Integrated Screen Capture
Included in the Desktop Authoring Tool
Learn more about this feature
Integrated Image Annotation
Learn more about this feature
Annotation Presets
Auto Number Steps
Foldable Sections
Inline Links
Open up referenced articles "on top" of the current article so that readers don't lose context when viewing additional information.
Interactive Checklists
Create checklists that can be expanded to include detailed information for each step.
Watch a video of this feature
Workflow Articles (Decision Trees)
Create "Choose your adventure" style articles that ask readers questions and then guide them based on their answers.
Watch a video of this feature
Revision Notes
Reports and Analytics
Usage Reports by Article
Usage Reports by User
Search Reports
See what readers are searching for and which results they are clicking on
User Management and Authentication
Single Sign-on Integrations
Upload Users via CSV File
Assign User Groups
User Roles
Authoring Permissions
Advanced User Provisioning
API
JSON Extraction API
Download your content for archival purposes or to migrate your content to a 3rd-party CMS
Search API
Publishing API
Use the ScreenSteps API to update article contents
Customer Success
World Class Customer Support
Coaching
Available as add-on
Document Migration Services
Available as add-on
Security Review and MSA Support
Dedicated Customer Success Manager

Train

Knowledge Base Features
Searchable Knowledge Base
Learn more about this feature
Automatic Table of Contents Generation
Customizable Site Design
Customizable Domain Name
Use your company's domain name for your documentation site
Article Viewing and Authoring Permissions
Learn more about this feature
Article Bookmarking
Logged-in users can bookmark articles and view them in a custom list.
Article Requests
Allow users to easily send requests for missing articles.
Publishing Options
Publish to the ScreenSteps Knowledge Base
Export as PDF Using Custom PDF Templates
Authoring Features
Block Style Editing
As you author, an outline is created of headings, paragraph text, images, tables, etc. This makes it very easy to write and reorganize structured documents.
Include Desktop Authoring Tool
Available for Windows and Mac
Integrated Screen Capture
Included in the Desktop Authoring Tool
Learn more about this feature
Integrated Image Annotation
Learn more about this feature
Annotation Presets
Auto Number Steps
Foldable Sections
Inline Links
Open up referenced articles "on top" of the current article so that readers don't lose context when viewing additional information.
Interactive Checklists
Create checklists that can be expanded to include detailed information for each step.
Watch a video of this feature
Workflow Articles (Decision Trees)
Create "Choose your adventure" style articles that ask readers questions and then guide them based on their answers.
Watch a video of this feature
Revision Notes
Reports and Analytics
Usage Reports by Article
Usage Reports by User
Search Reports
See what readers are searching for and which results they are clicking on
User Management and Authentication
Single Sign-on Integrations
Upload Users via CSV File
Assign User Groups
User Roles
Authoring Permissions
Advanced User Provisioning
API
JSON Extraction API
Download your content for archival purposes or to migrate your content to a 3rd-party CMS
Search API
Publishing API
Use the ScreenSteps API to update article contents
Customer Success
World Class Customer Support
Coaching
Available as add-on
Document Migration Services
Available as add-on
Security Review and MSA Support
Dedicated Customer Success Manager

Enterprise

Knowledge Base Features
Searchable Knowledge Base
Learn more about this feature
Automatic Table of Contents Generation
Customizable Site Design
Customizable Domain Name
Use your company's domain name for your documentation site
Article Viewing and Authoring Permissions
Learn more about this feature
Article Bookmarking
Logged-in users can bookmark articles and view them in a custom list.
Article Requests
Allow users to easily send requests for missing articles.
Publishing Options
Publish to the ScreenSteps Knowledge Base
Export as PDF Using Custom PDF Templates
Authoring Features
Block Style Editing
As you author, an outline is created of headings, paragraph text, images, tables, etc. This makes it very easy to write and reorganize structured documents.
Include Desktop Authoring Tool
Available for Windows and Mac
Integrated Screen Capture
Included in the Desktop Authoring Tool
Learn more about this feature
Integrated Image Annotation
Learn more about this feature
Annotation Presets
Auto Number Steps
Foldable Sections
Inline Links
Open up referenced articles "on top" of the current article so that readers don't lose context when viewing additional information.
Interactive Checklists
Create checklists that can be expanded to include detailed information for each step.
Watch a video of this feature
Workflow Articles (Decision Trees)
Create "Choose your adventure" style articles that ask readers questions and then guide them based on their answers.
Watch a video of this feature
Revision Notes
Reports and Analytics
Usage Reports by Article
Usage Reports by User
Search Reports
See what readers are searching for and which results they are clicking on
User Management and Authentication
Single Sign-on Integrations
Upload Users via CSV File
Assign User Groups
User Roles
Authoring Permissions
Advanced User Provisioning
API
JSON Extraction API
Download your content for archival purposes or to migrate your content to a 3rd-party CMS
Search API
Publishing API
Use the ScreenSteps API to update article contents
Customer Success
World Class Customer Support
Coaching
Available as add-on
Document Migration Services
Available as add-on
Security Review and MSA Support
Dedicated Customer Success Manager

Less than 25 employees?  Contact us  for small business pricing

Available Add-ons

Implementation Packages

Guide Implementation

$3,500
    What's included:
  • Find & Follow Planning Workshop
  • 12 Content Coaching Sessions
  • 4 Train the Trainer Sessions
  • Training Program Development
  • Training Program Launch
  • Knowledge Base Development & Launch

Train Implementation

$5,000
    What's included:
  • Find & Follow Planning Workshop
  • 12 Content Coaching Sessions
  • 4 Train the Trainer Sessions
  • Training Program Development
  • Training Program Launch
  • Knowledge Base Development & Launch

Accelerated Implementation

$10,000 - $50,000
    What's included:
  • Find & Follow Planning Workshop
  • 12 Content Coaching Services
  • 4 Train the Trainer sessions
  • Training Program Development
  • Training Program Launch
  • Knowledge Base Development & Testing

Individual Implementation Services

Trusted by knowledge champions worldwide

Don't just take our word for it. Rated 4.7 out of 5 stars from G2.com Crowd Reviews.

G2-Users-Love-UsG2-Spring-23__UsersMostLikelyToRecommend_Small-Business_NpsG2-Spring-23_Mid-Market_HighPerformerG2-Spring-23_Mid-Market_EaseOfAdminG2-Spring-23_QualityOfSupportG2-Spring-23_MostImplementable_Total

"This platform has been a real game-changer in transforming the way we create and transfer knowledge to support our employees with growing their expertise and know-how to create a remarkable member experience."

"Because ScreenSteps is so easy to use, we have more authors contributing to the knowledge base content. And because it's so fast, we are able to create content in 1/4 of the time."

"For me, it has made a major difference to our day-to-day operations. … ScreenSteps has changed how quickly our technical agents can find targeted guides and resolve issues for our customers."

"We chose ScreenSteps because it includes knowledge articles, checklists, workflows, training courses, and a Chrome extension. We're constantly using ScreenSteps, and hardly a day goes by without us thinking of new information to add."

ScreenSteps Pricing FAQs

Here are a few common questions we get regarding our pricing. Have other questions, or ready to talk to a ScreenSteps expert? Let's talk

Can you pay for ScreenSteps monthly?

What happens if I go over my usage limit?

Is there a free version of ScreenSteps?

Does ScreenSteps offer discounted plans for nonprofits?

What payment options are available?

Do you accept Purchase Orders?

Can I change my plan mid-subscription?

Is ScreenSteps a SOC 2 Service Organization?

What if I want to cancel my account?

What will happen to my content when my trial ends or if I cancel my account?

Do you offer a single user license?

Do you offer a desktop-only version of ScreenSteps?

Ready to take the first step towards better employee training and performance? Let's talk.

Schedule a live demo with the ScreenSteps team to learn how a knowledge base, and training and performance frameworks can improve your team's operations and training.