The Highmark Caring Place

"ScreenSteps helps navigate employees through their questions about our new Salesforce system. The ScreenSteps search field embedded right within Salesforce is an awesome feature, and has helped with the quick adoption of our help and training documentation."
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Points of Light

"We use Zendesk, and it's an amazing tool - but the basic forum structure does not really lend itself to organizing a lot of support documentation. So we used ScreenSteps to help us improve our Zendesk support site."
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Skuid

"Because ScreenSteps enabled us to create so much documentation to support our product, we've actually had a lot of people become customers because they felt comfortable with us - they felt supported by us even though we were a startup company."
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Practice Paradox

"We live in a knowledge economy. People who don't learn how to efficiently manage knowledge capture and re-use their knowledge are on the far left hand side of the bell curve - they are at a disadvantage, and lag behind anyone else who has these skills."
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Up2Go International

"The standard documentation that I looked into makes it very hard to find what one is looking for. Typically you get a PDF manual, and you have to flip through every page of it to figure out the one step that you kind of forgot - then you're 5 or 10 minutes into looking for what you're looking for, and that hurts user adoption."
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TimeshEASY

"We learned the hard way that as soon as you have customers, you’ve got to have support documentation to guide those customers so you don’t have to walk them through every single issue they’re having."
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Second Street Media: Instant Results With ScreenSteps

“I was linking people to articles on day one. Even when I was using a trial version of ScreenSteps, I felt comfortable enough with the software and product that I sent out a links immediately. ScreenSteps just synchs them right into the section they need, which is great.

Customer support requests have dropped significantly.”

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Maximizing Your Resources in Tight Times With ScreenSteps

"The people from the other districts were saying, “There is no way we would have enough time to do this.” I keep telling them that it doesn’t take any time at all."

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