"ScreenSteps has a lot of options and features to make documentation look really nice - and that's important to me. I want my customers to have a great experience when they read my articles.
I also love that it hosts the images. I love that I don't have to worry about hosting the images and dealing with that."
“When people see a wall of text, they sort of shut down. We wanted to create documentation that was nice to look at and easy to follow.”
So BambooHR started using ScreenSteps to write documentation that customers would actually want to read, using lots of screenshots to walk customers through workflows and answer questions.
In today's knowledge economy, customers expect to be able to find answers on their own. So Amie is focused on, "Making sure self-service is of the highest quality, and is as robust as can be."
With Screensteps and Zendesk, that's exactly what she's been able to do.