Morphis Helps Customers Become Self-Sufficient With Great Documentation

Customers have told me the documentation is great. Now when they come to us saying, 'I forgot how to do X,' customer support sends them the documentation made with ScreenSteps. After a while, customers realize answers to many of their questions are already answered and they become more self-sufficient.
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Tucows Gets Beautiful Documentation In Zendesk

"ScreenSteps has a lot of options and features to make documentation look really nice - and that's important to me. I want my customers to have a great experience when they read my articles.

I also love that it hosts the images. I love that I don't have to worry about hosting the images and dealing with that."

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BambooHR Prepares For Growth With Better Self-service

“When people see a wall of text, they sort of shut down. We wanted to create documentation that was nice to look at and easy to follow.”

So BambooHR started using ScreenSteps to write documentation that customers would actually want to read, using lots of screenshots to walk customers through workflows and answer questions. 

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Mag+ Customers Get the Picture in Visual Docs Created with ScreenSteps

In today's knowledge economy, customers expect to be able to find answers on their own. So Amie is focused on, "Making sure self-service is of the highest quality, and is as robust as can be."

With Screensteps and Zendesk, that's exactly what she's been able to do.

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Instructure Gives ScreenSteps an A+ for Faster, Easier Documentation

Instructure uses ScreenSteps to write top-notch articles for its self-service knowledge base. Visual documentation has not only decreased customer support tickets and dropped the time to resolution, but it has helped Instructure's customers successfully use its products to change how education is done.
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The Highmark Caring Place

"ScreenSteps helps navigate employees through their questions about our new Salesforce system. The ScreenSteps search field embedded right within Salesforce is an awesome feature, and has helped with the quick adoption of our help and training documentation."
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Points of Light

"We use Zendesk, and it's an amazing tool - but the basic forum structure does not really lend itself to organizing a lot of support documentation. So we used ScreenSteps to help us improve our Zendesk support site."
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Skuid

"Because ScreenSteps enabled us to create so much documentation to support our product, we've actually had a lot of people become customers because they felt comfortable with us - they felt supported by us even though we were a startup company."
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Practice Paradox

"We live in a knowledge economy. People who don't learn how to efficiently manage knowledge capture and re-use their knowledge are on the far left hand side of the bell curve - they are at a disadvantage, and lag behind anyone else who has these skills."
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Up2Go International

"The standard documentation that I looked into makes it very hard to find what one is looking for. Typically you get a PDF manual, and you have to flip through every page of it to figure out the one step that you kind of forgot - then you're 5 or 10 minutes into looking for what you're looking for, and that hurts user adoption."
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