Before, during, and after your training, your employees will have questions. With ScreenSteps, it's easy create an online knowledge base that your employees can browse or search using keywords. ScreenSteps takes care of the hierarchy, search functionality, and viewing permissions so that you can focus on creating training materials that your employees can use when they need help.
Instead of handing out checklists and job aids on a piece of paper that employees will lose or throw away after training, use ScreenSteps to create checklists and tip sheets that employees can use during your training and after training. Your checklists and job aids are in your knowledge base so employees can easily find them, and they are web-based so employees can use them again and again without wasting paper.
With ScreenSteps, you can put your checklists and job aids in the cloud applications your business uses, with no APIs and no integrations. When your employees are in the Salesforce Opportunities object and have a question, they simply click on the Chrome extension to view your suggested content. Your article slides out with instructions so employees can stay on the screen they're working in.
When you onboard new employees or roll out new features, you can skip the email with Word and PPT attachments, and dozens of links to training docs. Using ScreenSteps, you can organize your articles into a course and simply assign that course to employees. ScreenSteps will send out an email, track employee engagement and completion, and remind employees every time they visit your ScreenSteps knowledge base.
See exactly which articles employees are using, which courses are being completed, and which employees need a nudge. With ScreenSteps, you will never have to guess whether your hard work is making a difference.
Use ScreenSteps for all of your company training and operating resources
Store your company policies and best practices in ScreenSteps so that when your employees have questions about leaving early on Friday or preparing for a client meeting, they can easily find your guidance.
Manage your sales brochures, case studies, and scripts for overcoming objections in ScreenSteps so that sales reps can quickly find the right PDF, Excel Spreadsheet, or article when they need it.
Organize internal support resources in ScreenSteps so that your reps can quickly browse or search for answers, and respond to customers without missing a beat. Critical when outsourcing customer services.
Create a knowledge base for your employees, and create a separate knowledge base for your customers. With ScreenSteps, you can create multiple knowledge bases for different audiences.